Essays on Customer Service

Essays on Customer Service

It is important to measure customer service to determine whether the organization's customer service roles are having a positive effect on the customer’s perception and experience of the organization.

Essay on Customer Service (150 words)

The standards of customer service in the system of the corporate culture of the organization are considered. The difference between the "spontaneous" and "purposeful" (conscious) nature of service in the organization is emphasized. It lists behavioral parameters that are potentially subject to standardization, factors influencing the content of service standards, and the most important functions of service standards in an organization. An algorithm of actions for creating customer service standards is proposed.

Relations with clients are one of the leading components in the system of external relations of an organization since today they largely determine its competitiveness. The drive to manage customer relationships is driving organizations to place greater emphasis on developing and implementing service standards. Considering customer service standards as part of the corporate culture of an organization allows you to find more effective approaches to their development and implementation. Let us turn to the analysis of the structure of corporate culture and determine the place of standards in it.

Essay on Customer Service (600 words)

Analyze the criteria for and factors involved in setting customer service standards

Setting targets and goals for customer service can help an organization deliver a consistent and high-quality service to customers. They can also help when measuring, reporting and evaluating a service that you are providing. Customer goals and objectives should be defined in a business plan and documented in internal policies and training procedures so that employees are aware of them. PRIDE (people-focused, respect, integrity, dedication and excellence) values and behaviors which has been created from what 2,000 staff and patients said they would like to experience every day at the Norfolk & Norwich University NHS Foundation Trust and are for all staff to acknowledge and perform regardless of our role or grade.

Please have a look at the embedded links to help you expand on this section. I require much more detail about all criteria to consider and factors involved in setting CS standards for all to follow in the organization.

Setting customer service standards

For Eastern Pathology Alliance customer service standards are set policies and expectations which have been adopted from the ISO 15189 standard and NHS England and NHS Improvement. These standards are broken down into different areas to cover all features of what the service provides to users.

ISO 15189:2012 specifies requirements for quality and competence in medical laboratories. It can be used by laboratories when developing their quality management systems and assessing competence. ISO 15189:2012 is an internationally recognized standard for the competence of medical laboratories by customers, regulating authorities and accreditation bodies. The standard is broken down into two main categories, management requirements and technical requirements.

NHS England and NHS Improvement have recently introduced a Pathology quality assurance dashboard (PQAD). This is a criterion set to understand how pathology services can be more effective and efficient by using PQAD as an effective board-reporting tool, with metrics that allow timely interventions focused on delivering high-quality customer service and driving improvement. The dashboard has 6 indicators and the performance of each indicator should be monitored locally as part of the quality management governance structure, which is reviewed at the board level as a formal recurring agenda item. A bi-annual investigation of the service should also take place. The indicators are;

  1. Health Check – this involves items such as the number of serious incidents assigned to pathology, staff sickness rate, staff turnover
  2. Operational Performance – this involves items such as the proportion of non-emergency or prophylactic administered antibiotics, the proportion of diagnostic histopathology cases requested for patients on a cancer pathway
  3. Quality and Clinical Governance – this involves items such as the number of investigations available and reported by pathology which is not accredited to the ISO 15189:2012 standard or equivalent, number of transport delays recorded as non-conformances
  4. People – this involves items such as the proportion of pathology staff whose annual appraisals have been completed on time, the proportion of locum and bank staff per substantive from all staff groups
  5. Stakeholder engagement and operational delivery – this involves items such as making the NHS the best place to work. Making full use of staff feedback and engagement, number of equipment contracts in effect that are over an original term agreement
  6. Future metrics – this includes items such as the number of blood draws per patient episode, the proportion of inpatient results required for discharge available at the time of need.

These customer service standards are communicated to all EPA employees in form of training sessions, competencies, emails and meetings. It is important we evidence when we are meeting the standards and raising non-conformances when we are not so this can be identified. We use our information system Q-Pulse to store all details of standards which is available to staff to view. We have also amended fields on Q-Pulse to reflect what area of a standard the item is aiming to evidence.

Essay on Customer Service (850 words)

You and your significant other are dining at a famous Steakhouse on a Friday evening. The waiter who seats you is joking with coworkers and forgets to give you the menu. No biggie, right? The waiter returns, then rudely asks, “What do you want?” You take a deep breath then politely mention that he forgot to give out the menu. The waiter responds with an obnoxious sigh then drops the menu on the table. You mention all your favorite dishes listed on the menu; however, they are unavailable. All out of options, you ask, “What do you recommend?” The waiter looks up and appears to be in deep thought, then begins to pick his nose. A green gummi bear-sized booger flings off this finger onto your significant another cheek, then slowly slides down like a toddler on a rusty slide. She screams, you yell, and the two of you never eat there again. Bad customer service can turn a surging company into a bankrupt business. Every business owner understands and recognizes the value of meritorious service. Customer service is the backbone of any organization and is an essential component that dictates the company’s sales, reputation, and longevity.

Businesses that thrive in sales genuinely have excellent customer service and always put the customer first. In fact, companies cannot survive without exceptional customer service that keeps the customer coming back for more. Customers are also compelled to spend more money when they feel like they are being treated in a respectful manner. Business managers recognize that if a customer has a bad experience, it could have a profound effect on future purchases. Therefore, companies train their staff to exceed customers’ expectations and use surveys to evaluate them. With social media being one of the leading communication platforms of today, customers can openly share their positive experiences in real-time with friends, family, colleagues, and the general public. The more people share their experiences; the more they are inclined to see what the talk is about.

A business's reputation can determine the overall success of a company. For example, Chick-fil-A maintains an excellent reputation with their fast, efficient service and courteous “My pleasure!” signature. They recently increased the prices on their menu; however, customers are still wrapped around the building at 12 pm for a crispy chicken sandwich, fresh lemonade, and a smile. When a person has a great customer experience, they become loyal customers. A good car salesman recognizes the value of making the customer feel comfortable with their vehicle of choice and not forcing them into a car they do not want. A great sanitation worker will collect the garbage and ensure the lid is closed to alleviate potential rain or rodents entering the cart. A vibrant receptionist will listen and assist the customer until they are completely satisfied without transferring the call. All of these qualities build trust and compels the customer to speak about your company in a positive light, and that’s what we call free promotion. A customer may not remember your name, but they will never forget how you made them feel, and that determines the reputation of a company.

A company’s longevity solely depends on how consistent they are in their marketing and training to enhance the customer experience. Good businesses always recognize the importance of great customer service. Consistent service retains long-lasting customers. The average company lasts no more than 10 years and customer service is usually their Achilles heel. Companies maintain their business by hiring experts to analyze and evaluate catchy trends that will bring them more customers. The results of that information dictate the direction of the company, and goals are set to achieve total customer satisfaction. Each goal helps businesses create their identity. For instance, when a kid sees the golden arches at McDonald's, they instantly think ‘Happy Meal’ and will go to extreme measures for a burger and fries, accompanied by a toy to complete the holy trinity. Finding out what the people want is one of the best ways for a company to stand the test of time. Investing in your employees with encouragement and training helps boost morale, and gives employees the passion to go above and beyond for the company. The way a company treats its employees is a direct reflection of how the employees treat the customer.

As the world continues to advance in technology, customer service still holds a large percentage in the success rate of businesses today. A lot of companies fail to grasp the concept of putting the customer first which plummets sales, causing the company to go out of business. Furthermore, we need more customer advocates in the workforce who provide consistent and quality-based interactions. A waiter who smiles with a pleasant greeting is more likely to gain a tip and a recurring customer just by being courteous. Customers today have more control over how a business is perceived than ever before, they also pay close attention to detail. Therefore, every business cannot afford to compromise its integrity, and reputation, by setting standards to optimize the overall customer experience.

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We've found 179 essays on Customer Service

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Tesco Customer Service

Here is my description of different customers of Tesco, their expectations and what customer service is within Tesco. Customer service is the assistance Tesco grant their customers. Customer service is how well Tesco satisfy their customers. All individual customers of Tesco have different needs and …

CustomerCustomer ServiceSalarySupermarket
Words 1194
Pages 5
Hilton Customer Service Case Study

The ‘Understanding Travel and Tourism’ case study provides useful background information about Hilton Hotels. The first three sections of this case study are based on two presentations on the theme of ‘Reach Beyond’ given to employees of Hilton Hotels UK and Ireland as part of …

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Words 929
Pages 4
Starbucks Delivering Customer Service

The story of Starbucks ‘ transformation from a small independent coffee shop tucked away in a corner of Seattle’s Pike Place Market to a cultural phenomenon spanning the globe is legendary. A number of factors have been attributed to the success – one being a …

Customer ServiceStarbucks
Words 1289
Pages 5
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Nationwide Insurance’s Use of BI to Enhance Customer Service

Why did Nationwide need an enterprise wide data Warehouse? Nationwide insurance company is one of the largest financial service company, with $23 billion in revenue and more than $1 60 billion in statutory assets. So in this large business nationwide insurance company experienced a various …

AnalyticsCustomer ServiceData
Words 349
Pages 2
ABC Analysis to Improve Efficiency of Customer Service Activity

ABC Analysis explores or evaluates relationship of antecedents, behavior and consequences. The ABC system provides information to improve the management and operation of ongoing activities. The goal of ABC should be to increase the value of the products or services provided to customers and to …

Customer Service
Words 721
Pages 3
Customer service of McDonald’s

I have been instructed to produce a detailed manual based on Customer service within a company of my choice. I have chosen McDonalds Restaurant as it has very good customer service which the majority of large recognized companies lack. During this manual I will be …

Customer ServiceMcdonalds
Words 751
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Customer Service Approach by BMW

The operating environment of businesses is presently crowded by lots of dynamism. Firms are faced by a major dilemma of remaining viable by maintaining profitability while at the same time addressing unpleasant performances. For most firms, the previous two or so years have been very …

BmwCarsCustomer Service
Words 111
Pages 1
Customer Service Profile–Marriott Hotels

Motivate employees, train them, care about them, and make winners of them. At Marriott, we know that if we treat our employees correctly, they’ll treat the customers right, and if the customers are treated right, they’ll come back. Bill Marriot Jr. If a customer leaves …

Customer ServiceHotelMotivationWalmart
Words 782
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Consistent and Reliable Customer Service

Know how consistent and reliable customer service contributes to customer satisfaction. Customers want to rely on good customer service. Needing regular information all the time will lead difficulties. If you are an external customer so you won’t use a supplier every time that provides you …

CustomerCustomer Service
Words 709
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Excellence in Customer Service & Organisations

BSBCUS501C Work Related Project Question 1 Excellence in customer service is the objective of all organisations wishing to be successful. However, there is often a gap between customer expectations and management perceptions of customer expectations. Organisations often fail to get close to their customers and …

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Words 2193
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Purpose of Evaluating Customer Service Policies

Manual on Module II Introduction to Hospitality By Authors Mr Murray Mackenzie School of Hotel & Tourism Management The Hong Kong Polytechnic University and Dr Benny Chan Hong Kong Community College The Hong Kong Polytechnic University Consultant Mr Tony Tse School of Hotel & Tourism …

Customer ServiceHospitalityHotelTourism
Words 6785
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Customer Service in the Transport Logistics

The South African transport industry is one that is changing. In terms of Customer service there are certain companies that are excelling and are able to provide service that gains them a greater measure of customer satisfaction. Good customer service is an integral part of …

Customer ServiceTransportation
Words 3105
Pages 12
Customer Service and Data Warehouse

Liu, An Chi (Allison) #20, Truong, Dominic #31 Tseng, Chun Yao (Gary) #33, Wang, Wei (Chloe) #35 Wang, Zhuoqun (Mask) #36, Zhang, Tao (Kevin) #48 Professor Kim MGT 205 Assignment #5: IT’s About Business 3. 2 1. Why was it necessary for the Isle of …

Customer ServiceMicroeconomicsWarehouse
Words 417
Pages 2
Claire Histead – Customer Services Manager

The Customer Services Manager has been working part-time (just two days a week), since the arrival of her baby. When she is working, she is responsible for checking that the administration of the department is up to date, holiday and sick records are up-to-date. The …

CustomerCustomer ServiceE-commerce
Words 2187
Pages 8
Hotel Link training and customer service

Although hotels vary in using their strategies for a training program, they share the same goals of improving their system, sustain high quality customer service and established profitability through effective training program for their employees. There are lot of great benefits in effecting comprehensive employees …

Customer ServiceSport
Words 1064
Pages 4
Customer issues in financial services

Financial services are a noteworthy factor to economic run within a country. Increasing globalization of the economy has finished the boundaries between national financial services and exaggerated the functioning of the financial services and as a result the economy. The European Parliament voted recently (5/2/02) …

BankCustomer ServiceInsurance
Words 68
Pages 1
Customer Service Industry

The customer service industry has become a great point of focus due to the emergent market factors including liberalization, increase in competition, and the increased growth in population. The service industry commands a substantial share of the market though the value of the customers to …

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Words 100
Pages 1
Customer service and satisfaction as one of the most important factors in the Thorpe Park

Customer service and satisfaction is one of the most important factors within maintaining a strong image in a working attraction such as Thorpe Park. If a customer is treated with respect upon arrival and is pleased with how an employee dealt with them (ranging from …

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Words 1556
Pages 6
Customer Service of Kenable

Internal customers are any person who works for Kenable. Internal customers can also be suppliers and partners of the company, people who work with us to provide our products and services. External customers are those who do not work for the Kenable, which are buying …

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Words 1323
Pages 5
Assessing different approaches to customer service

For my Customer Service Unit I will be interviewing two leisure centres, College of St. Mark and St. John and the Mayflower leisure Centre. I have chosen these two centres because they are slightly different and I thought it would be interesting to see how …

Customer ServiceSport
Words 478
Pages 2
Starbuck’s: Delivering Customer Service

Starbucks: Delivering Customer Service Christine Day, Starbuck’s senior vice president of administration in North America, believes recent market research indicates customers are not satisfied with Starbuck’s customer service. To address this concern, she is proposing to invest $40 million to increase store hours in order …

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Words 1724
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Evaluating Customer Service

The organization of interest for the study will be referred to as the Administration is the federal government agency responsible for administering social insurance programs (retirement benefits, survivors’ benefits, supplemental security income, and disability benefits) in the United States and abroad. The Administration presently employs …

Customer ServiceWelfare
Words 66
Pages 1
Customer Service Questionnaire

Customer Service Questionnaire (step 5 of 6) Screening Questions| Instructions This questionnaire has been designed to help us to understand whether the role of customer assistant is right for you, as well as help you to understand more about what it might be like to work …

CustomerCustomer ServiceHotel
Words 1846
Pages 7
Customer Service and Hard-to-get Auto Air-conditioning

Hill’s Automotive, Inc. Hill’s AutomotiveInc. , is an aftermarket producer and distributor of automotive replacement parts. The business slowly expanded which began as a supplier of hard-to-get auto air-conditioning units for classic cars and hot rods. The firm has limited manufacturing capability but a state-of-the-art …

CustomerCustomer Service
Words 371
Pages 2
Customer Service Of Dilating Hair And Body Salon

In today’s world, we are Just about everything is more convenient and accessible due to advances of technology across almost all sectors. Technology seems more efficient and advantageous in our daily living and processing things gets more easier and improves our works and do more …

CustomerCustomer ServiceDatabaseSales
Words 1305
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Customer Service in Athens Greece

Customer service is important in any organization, industry or firm. It ensures that satisfactory services are provided to the customer or clients during and after they have purchased goods or services. Customer service ensures that there is customer retention which by and large determines the …

AthensBankCustomerCustomer ServiceGreeceTourism
Words 94
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Customer Service in Indian Bank

It also highlights the research findings on customer behavior patterns and their definition of good service, which will guide the bank in offering the same to the customers. Type of Research- Descriptive Type of sampling- Random Data Collection Method- Questionnaire Sample Size- 50 Analysis Techniques …

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Words 7222
Pages 27
Customer services team

Director of E-commerce The director of E-commerce provides the E-commerce department with updates of what is happening with the online business. The director is responsible for the whole online business. They will plan and establish objectives which they will aim to achieve to make the …

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Words 644
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Customer Service Critical Essay

Most of the people are having their vacation in a resort, they just want to relax and relieve their stress. Here in the Philippines, there are a lot of resorts; you have a lot of choices. Also here in Pangaea Angels City, we a lot …

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Words 1911
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Ab221 Customer Service

Running head: On-Time Technology Products Complaint On-Time Technology Products Complaint Kaplan University AB221 Customer Service Tina Engle March 30, 2011 On-Time Technology Products Complaint On-Time Technology Products (OTTP) sells products related to time, and Mark MacGibson is the new President of OTTP. OTTP has seldom …

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Words 646
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Customer service is the act of supporting and advocating for customers in their discovery, use, optimization, and troubleshooting of a product or service. It's also the processes that support the teams making good customer service happen.
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Frequently asked questions

What does customer service mean essay?
Customer service is the process of providing assistance and support to customers before, during, and after they purchase a product or service. It can include everything from providing product information and advice, to handling customer complaints and returns.Excellent customer service is essential for any business that wants to retain and attract customers. It can help to build customer loyalty and create repeat business. Good customer service can also help to increase word-of-mouth marketing, as satisfied customers are more likely to tell others about their positive experiences.There are a few key things that customers expect from good customer service, including friendly and helpful staff, quick and efficient service, and fair and reasonable prices. Providing a high level of customer service can be a challenge, but it’s important to remember that happy customers are the lifeblood of any business.
What is customer service in your own words?
Customer service involves creating a positive experience for customers during their interactions with a company. This can include assisting customers with inquiries or complaints, providing accurate and timely information, offering helpful advice or suggestions, and displaying a positive attitude. Good customer service can help build customer loyalty and repeat business.
What is the importance of customer service?
Customer service is the provision of service to customers before, during and after a purchase. The importance of customer service has been widely recognised, with businesses that provide excellent customer service often outperforming those that do not.There are many reasons why customer service is important. First, it can help to build customer loyalty and repeat business. Customers who have a positive experience with a business are more likely to return in the future and recommend the business to others.Second, customer service can help to create a competitive advantage. In a crowded marketplace, businesses need to find ways to stand out from the competition. Excellent customer service can be a differentiator that attracts new customers and helps to retain existing ones.Third, customer service can be a source of feedback for businesses. By listening to customer feedback and addressing their concerns, businesses can improve their products or services and better meet the needs of their target market.Finally, customer service is important because it can help to build a positive reputation for a business. Customers who have a positive experience with a business are more likely to tell others about their experience, and positive word-of-mouth can be a powerful marketing tool.
What is good customer service paragraph?
Good customer service is the provision of service to customers before, during, and after a purchase. The level of customer service can vary greatly from one company to another. Good customer service is often the deciding factor when customers are choosing between two companies. There are many factors that contribute to good customer service. First, customers should feel welcome when they contact the company. They should be greeted politely and given the opportunity to explain their problem or question. Second, the company should be responsive to customer inquiries. Customers should not have to wait long for a response. Third, the company should be willing to go above and beyond to help the customer. This could include resolving the issue quickly or offering a discount on a future purchase. Good customer service is essential for any business that wants to retain its customers. Providing good customer service can be a challenge, but it is worth the effort.

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