Health Care Communication Methods Essay

Last Updated: 24 Jun 2020
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Communication Coordinators manage their company’s communicating schemes. This includes internal ( coworkers ) and external ( public ) communicating methods. They are in charge of let go ofing information and reacting to any enquiries sing the information. Communication Coordinators besides manage event planning. communicating budgets. and societal media mercantile establishments. For this paper. I will presume the function of Communications Coordinator for a national drug maker named “Pharmaco” . One of our medicines at Pharmaco has late been reported to do important negative effects among those prescribed. The medical specialty known as “Olaz” is prescribed to a big figure of people. To do affairs worse. there have been studies that a well-known public figure is counted amongst the accomplished. Negative feedback from this figure could take down the public sentiment of Pharmaco and damage the company’s credibleness. As Communications Coordinator. I am tasked with the duty of turn toing intelligence studies and the general public sing the state of affairs.

Communication comes in a assortment of signifiers including traditional. electronic. and societal media. These signifiers all have their advantages and disadvantages. Each signifier must besides adhere to regulations and ordinances such as the Health Information Portability and Accountability Act ( HIPAA ) . Traditional media encompasses a broad scope of communicating mediums. This includes newspapers. magazines. out-of-door hoardings. direct mail. wireless. and telecasting. Most of the population will at least encounter one of these mediums during their twenty-four hours. Traditional media is advantageous because all of the mediums are one manner signifiers of communicating. This would give Pharmaco the ability to direct a message to the populace. without holding to reply any inquiries instantly. While public interaction is inevitable. traditional media would let clip mediate bringing and feedback. This would give Pharmaco clip to roll up and fix for public interaction. With traditional media it would besides be reasonably easy to adhere to HIPAA ordinances because all the information delivered is scripted.

Pharmaco would hold plentifulness of clip to reexamine the information and cheque for mistakes. This reduces the possibility of giving private information to the populace. The disadvantage of traditional media is closely related to its advantages. Time mediate bringing and feedback can be dearly-won. During this clip the populace could utilize other signifiers of media to discourse Pharmaco. Without the ability to support itself. negative public sentiment could increase. This in bend brings us to our following media type. Electronic media is a more advanced signifier of communicating compared to traditional. It is besides more synergistic than traditional media. The most common signifier of electronic or “digital” media. is the cyberspace. The cyberspace is frequently utilised likewise to traditional media. Electronic media is advantageous because of the of all time turning popularity and use of the cyberspace. Peoples are now accessing the cyberspace in the place through a aggressive scope of games consoles and Wi-Fi enabled tablets. smartphones and laptops. giving rise to a tendency of “multi-screening” ( Internet Usage on Rise. 2014 ) .

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Airing information with electronic media would widen Pharmaco’s audience. More people could be reached. Plus. it would be easy to maintain information updated. Of class. it should be remembered that this type of media allows the populace to be more synergistic. Pharmaco must be cognizant of those who use computing machines to roll up private stuff ; hackers. We can make our ain web site that will let us to interact with the populace. nevertheless there is a possible for hackers who would take at stealing our private information. They could even pull strings our site into giving out wrong information. Furthermore. suppliers are capable to far more strict guidelines when patient history information is in electronic signifier ( HIPAA Compliance. 2003 ) . If we choose to utilize electronic media. it will be imperative to protect private information. This manner we can stay by HIPAA ordinances. If Pharmaco’s web site is compromised. so there is the possibility that patient information could be every bit good. Pharmaco should besides see societal media. Social media is interaction between the populace that takes topographic point in practical communities or webs.

Two of the largest used societal media web sites on the cyberspace are Facebook and Twitter. Both of the mediums allow users to remain in changeless connexion with one another. With societal media Pharmaco would non hold to worry about digital storage of its information. Everything we would desire to show would be stored on person else’s web. Social media would besides let us to remain in changeless contact with those that “follow” or “subscribe” to us. This is advantageous because it would give us the ability to immediately turn to public concerns. Coincidentally. the disadvantage of societal media is the demand for changeless reviewing and updating. Furthermore. as with all signifiers of media. HIPAA ordinances must be kept in head. If we choose to utilize societal media. HIPAA conformity must be addressed so that our company does non perpetrate a misdemeanor. Patients should understand that personal wellness information should ne'er be posted. Sing all the information that has been reviewed. I suggest that Pharmaco utilize traditional and societal media. First and first. the public needs to be addressed.

A statement should be given to the imperativeness. The statement should allow the populace know that we are cognizant of the studies. It should besides incorporate a sincere apology to all those who affected by our medicine. The message should besides inform the populace that we are making all we can to rectify the state of affairs. We should besides hold a forum where the populace can travel to inquire inquiries. This is where I suggest societal media. I believe Twitter would be the best manner to travel about this. Twitter would let us to be brief and remain in changeless connexion with the populace. It’s of import for the populace to experience as if we are ever available. I besides think it is best non to hold a agency of personal electronic media ( web site ) . All the information that could be related on our web site can be merely as easy relayed on societal media. Furthermore. I find it good to non air a public reference ( I. P. reference ) .

This would merely move as a gateway for a system that would finally be connected to our patient wellness records. With societal media cardinal staff should be selected to function as the program’s page decision makers ; these people will be the gatekeepers for entree to the program’s page ( Walters-Salas. E. . 2012 ) . I besides suggest that updates merely be done twice or three times a twenty-four hours. This will let us to command the conversation. instead than being continuously dominated by the populace. Plus. it will let page administrators the clip to execute their normal undertakings. In respects to the well-known public figure. we should non advert them in any of our communications. Patient information is private for everyone. We besides don’t want to look prejudice or more concerned with a individual person’s status. Our messages should invariably turn to those affected as a corporate whole.

I believe that this scheme is the best manner to turn to this issue. I have identified the advantages and disadvantages of traditional. electronic. and societal media. Private information and HIPAA ordinances have besides been addressed. My grounds for choosing my scheme has besides been stated. This is a delicate scenario and it’s of import that Pharmaco address it suitably.


Bendix. J. . M. A. ( 2013 ) . New HIPAA regulations. Medical Economics. 90 ( 9 ) . 14-16. 18-20. Retrieved from hypertext transfer protocol: //search. proquest. com/docview/1370703200? accountid=458 Brown. J. ( 2013 ) . How to get the hang electronic communicating with patients. Medical Economics. 90 ( 7 ) . 60-2. 64-7. Retrieved from hypertext transfer protocol: //search. proquest. com/docview/1367086304? accountid=458 Du Pre. A. ( 2004 ) . Communicating About Health ( 2nd ed. ) . Boston. MA: McGraw Hill HIPAA conformity. ( 2003 ) . Corrections Forum. 12 ( 1 ) . 15-16. Retrieved from hypertext transfer protocol: //search. proquest. com/docview/214412170? accountid=458 Internet use on rise. ( 2014. Jun 25 ) . The Advocate Retrieved from hypertext transfer protocol: //search. proquest. com/docview/1539432736? accountid=458 Walters-Salas. E. ( 2012 ) . Social media and HIPAA conformity. Bariatric Nursing and Surgical Patient Care. 7 ( 2 ) . 85-86. Department of the Interior: hypertext transfer protocol: //dx. Department of the Interior. org/10. 1089/bar. 2012. 9984 Weinstock. B. ( 2003 ) . HIPAA and computing machine security. PT. 11 ( 7 ) . 30-33. Retrieved from hypertext transfer protocol: //search. proquest. com/docview/216821722? accountid=458 Wendling. C. ( 2013 ) . The usage of societal media in hazard and crisis communicating. ( ) . Paris: Organization for Economic Cooperation and Development ( OECD ) . Retrieved from hypertext transfer protocol: //search. proquest. com/docview/1468437071? accountid=458

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