Unsatisfactory Hotel Experience: Dirty Room, Noisy Casino, and Poor Customer Service

Throughout my stay my mom was consistently dirty, and the bathroom fixtures were rusty. Additionally, I had to request fresh towels each evening of my stay. To make matters worse, the casino was extremely loud and the music did not stop until 3 A. M. I complained to the Front Desk Manager, Rail Rodriguez, and requested another room but was told there were no other rooms available. No one from the hotel addressed my concerns and I was told repeatedly that housekeeping had been alerted to my complaints. Despite my repeated complaints, my room was never properly cleaned and was never furnished with fresh towels.

Because of the casino noise, I was unable to sleep comfortably for two nights. Hence, my time spent In Puerco Rice was nerve-wracking. The cost of a room with a king sized bed and an ocean view, at the time of my booking, was $190 per night and I stayed for 3 nights. In Dalton, a resort charge of 20% was added to my bill. As this accommodation was prepaid through expelled. Com, I was told that I could not request a refund at the hotel. Considering that I made several complaints that were documented and showed patience In walling for the situations to be Improved, I am writing to request that I be refunded the cost of my accommodation.

The customer service for this branch needs to be Improved. The Front Desk Manager should be more sensitive to the needs of your guests. Additionally, housekeeping routines should be consistent. It Is extremely distressing for a traveler to experience such poor service. With this In mind, I think It only reasonable for your company to refund the cost for my stay at you San Juan hotel. Sincerely, Mrs.. Walters By mwalters2003@yahoo. Com San Juan, Puerco Rice, 00785 I am a frequent traveler but this is the first time I have stayed in your San Juan hotel. Two nights. Hence, my time spent in Puerco Rice was nerve-wracking.

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The cost of a per night and I stayed for 3 nights. In addition, a resort charge of was added to my bill. As this accommodation was prepaid through expedited. Com, I was told that I that were documented and showed patience in waiting for the situations to be improved, I am writing to request that I be refunded the cost of my accommodation. The customer service for this branch needs to be improved. The Front Desk Manager routines should be consistent. It is extremely distressing for a traveler to experience such poor service. With this in mind, I think it only reasonable for your company to

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