The Business Report of the Australian Major Footwear Retailer

Last Updated: 20 Apr 2022
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The Australian UGG Company Major Assignment

The following report analyses the demographic segment which is classified by gender and the age-cycle is targeted by The UGG Company. Firstly, the report briefly describes the background of UGG. Secondly, it shows a general impression of the footwear market and identifies its microenvironment and macroenvironment. Thirdly, it emphasizes the product of UGG and points out the three levels. Fourthly, it judges the two variable segments and illustrates the demographic segment in detail. Then, the report also exhibits its product categories. Finally, it draws conclusions sum up, and gives the recommendations. The secondary information which has a close relationship to marketing is the sources of the report. For example, academic journals, textbooks, statistics from formal organizations and company websites, and newspapers. There are some assessments to evaluate the field of marketing in The UGG Company after assessing.

There are two main recommendations for The UGG Company to improve its business:

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  1. UGG should improve the marketing information system in order to do some research to satisfy customers’ needs and wants.
  2. UGG should utilize sustainable material to produce products aiming at undertaking its social responsibility and gaining reputation.


  1. Background of UGG Company The UGG Company was first established in California by Brian Smith, a young surfer from Australia. It was acquired by Deckers Outdoor Corporation in 1995. Thompson (2004) reports that the sale astonishingly increased from $250,000 to $11. 75 million between 2003 and 2004. The brand becomes national and year-round nowadays because of more than 70 shoe styles except its classical-style boots and slippers. He also mentions that the sales project in 2004 was set up at $75 million which was in double the growth of 2003’s.
  2. Assumptions and limitations. The limitation of the report is not enough adequate information presenting. With the development of globalization, the company should take action depending on the varied circumstances to have a strong position in its marketplace.
  3. Overview of the market IBISWorld Pty Ltd (2009) defines the footwear retail as a connection between the manufacturing company and customers. It also identifies that the shoe retail is mainly concerned about purchasing and promoting attractive shoes without any change to the customers. Other activities such as customer service, cash handling are also involved in the footwear retail. According to the statistics by IBISWorld Pty Ltd (2009), the industry has a revenue of $2475. 0 million between the years 2008 and 2009. But meanwhile, it experienced real growth of -2. 9%.
  4. The marketing environment

The Microenvironment

1. Key competitors. The footwear market is a competitive marketplace because of globalization. There are 3,238 retails providing a large number of appealing shoes to customers in Australia and there are 48 sheepskin retails among them. Barack (2008) recognizes that in the present environment it is a difficult task for retailing to maintain the same revenue as before. Other famous brands like Chukka boots and Rocky are the direct competitors of UGG. IBISWorld Pty Ltd (2009) asserts that Ascendia Retail Pty Limited is the top indirect competitor to UGG because it holds 16% of the Australian market. Followed by that, Betts Group Pty Ltd takes up 6. 8%. And 77. 2% of the market is made up of other companies such as NIKE Australia and Foot Locker.

2. Other environments. The footwear retail industry including UGG often depends on resellers which belong to marketing intermediaries like Myer to promote its goods.

Product Footwear can be classified into the category of shopping products which are evaluated in the aspect of comfort, quality, price, and style.

The three-level of product.

  1. Core Product. The core benefit that consumers are really purchasing in the market of footwear is to protect their foot. According to what customers actually want, UGG provides sheepskin footwear which can control the temperature of the bare feet to close to the body regardless of the temperature outside, especially in winter in order to keep customers warm.
  2. Actual Product. The actual product defines as “a product’s parts, styling, features, brand name, packaging, and other attributes that combine to deliver core product benefits”. Deckers Outdoor Corporation (2009) claims that the philosophy of UGG is to provide comfortable, high quality, attainable as well as fashionable products aiming to deliver core benefits. It also points out that UGG®Australia is a relatively well-known brand because it is the world’s largest purveyor of grade-A sheepskin. Furthermore, the actual product of UGG includes its relevant sheepskin care product which is a unique product to retain customers.
  3. Augmented Product. A number of authors propose that augmented product is “additional consumer services and benefits built around the core and actual products” (Kotler et al. , 2007, p. 388). UGG creates a website to give convenience for customers searching for information and knowing more about UGG. Moreover, UGG provides not only sales service telephone number and e-mail address, but also aftersales service to maximize customer satisfaction. These intangible augmented products contribute value to the core product in order to gain a competitive advantage.
  4. Brand, packaging, and labeling UGG achieves in the selection of brand name because its brand name can be distinguished from its competitor and easy to recognize. Currently, UGG uses a brand extension strategy to launch new products in men’s footwear. In addition, UGG labels “made in Australia” in the packaging to differentiate from others.
  5. Target segments Due to differential needs and wants, the market can be divided into three segments: Gender, Age, and life-cycle stage, and Geographic segmentation. The target group for UGG is the demographic segment which classified by gender and age-cycle.

Demographic segment—Gender, Age, and life-cycle stage segment

  1. Evaluation of the needs and wants of the segment (key users benefit). Classifying segments effectively can bring success to the company. Kotler et al. , (2007) assert that gender segmentation has been widely used in the business of footwear. Therefore, the category of footwear retail can be categorized into three main parts: women, men together with children and infants footwear. IBISWorld Pty Ltd (2009) evaluates that women’s footwear occupies a dominant position in the market because it holds 50. 0% of the Australian market share. However, men’s footwear as well as children’s and infants’ footwear has the same percentage which takes up only half of the percent of women’s footwear in the market share (25. 0%). UGG Company uses a differentiated market-coverage strategy to target several market segments and offers several different products. UGG sells the shoes of women as well as men, but it started from women's boots originally. It seems apparent that the frequency of purchasing shoes for women is much higher than men's. Consequently, UGG focuses on women want initially. Women select their desired shoes in the aspect of styles and colors. Typically, women regard the styles and colors as fashion. Most of them will try their best to follow the current fashion. Deckers Outdoor Corporation (2009) declares that providing fashionable products is one of the objects of UGG Company to satisfy the women's want of fashion. In the modern world, many famous stars like Julia Roberts wearing the boots of UGG causes a fashion of wearing UGG boots. Compared with women, men are more concerned with the price and quality of the shoes. According to Deckers Outdoor Corporation (2009), UGG Company offers footwear that values comfortable and the highest quality in order to attract men customers. It also claims that UGG Company only uses the perfect material to produce products such as the highest quality leathers, suede, and the world’s finest sheepskin to keep the user warm and comfortable. For instance, the company only uses vegetable-based dyes and put shoes in a refrigerated container to prevent melting when transfer.
  2. The market positioning of the segment The UGG Company chooses product differentiation as its positioning strategy. Deckers Outdoor Corporation (2009) promises that it produces accessible luxury products to differentiate from other competitors. For example, Women’s footwear of UGG is range from $60 to $400. As a result, the behaviors of buyers who buy the products of UGG are affected by their economic situation.
  3. The trend of the segment Currently, men prefer casual and fashionable street shoes rather than athletic shoes. This trend brings new opportunities for the company. O’Loughlin (2005) demonstrates that UGG Company expands its business by crossing gender lines to target men. Sales to men of UGG are up to $53. 4 billion in 2006.
  4. Geographic segment IBISWorld Pty Ltd (2009) lists the footwear retailing locations in Australia by states. A number of authors claim that the geographic segmentation brings benefit in satisfying local differential needs. For example, Victoria can be thought of a competitive and mature market in terms of high average income. According to the data by yellow pages Australia (2009), there are 13 retails selling the products of UGG in Victoria.

The product categories

  1. Evaluation of the categories. The UGG Company supplies a strong market for unique footwear to outwear. In brief, it involves a variety of boots, casual, slippers, and accessories. The category satisfies a variety of customers’ desires. The unique boots bring warmth and luxury to buyers.nThe series of casual shoes meet the expectation of customers who prefer a casual lifestyle. The slippers and accessories offer a varied choice for customers. Moreover, the company also provides care products for customers to take great care of the sheepskin shoes for the sake of retaining customers.
  2. The trend and development of the categories Edelson (2009) report that the company will focus on its outwear line in the future to appeal to more customers who seek sheepskin outwear. She also mentions that the company is interested in expanding the collection of accessories and designing handbags for UGG fans. Conclusion From analyzing and evaluating the statistics searched, we can conclude that UGG can target the demographic segment which is classified by gender and age-cycle effectively. It takes the microenvironment which includes marketing intermediaries, customers, and competitors together with macro environment which involves demographic, economic, political, and cultural environment into consideration. Furthermore, it identifies the emerging trend of the product categories and discovers the opportunity for attracting potential customers to make the profit as high as possible. However, UGG still lacks efficient information about marketing intelligence and research.


  1. UGG should improve marketing information system in order to do some research to satisfy customers’ needs and wants. David (1989) emphasizes that marketing research can assist marketing managers perform and recognize the market segments well. For UGG, the company should design some surveys to collect primary data to analyze customer preferences such as the colors, size, and length.
  2. UGG should utilize sustainable material to produce products aiming at undertaking its social responsibility and gaining reputation. UGG should continue using vegetable-based dyes and healthy material.


  1. List Barack, L. (2008).
  2. From Ugg to Utterly Impressive. On Wall Street, 18(9), 64. Blakeley, K. (2004).
  3. Foot Fetish. Forbes Global, 7(1), 20. David, C. (1989).
  4. Trends in Marketing Research. Marketing Intelligence & Planning, 7(9/10), 17-24. Deckers Outdoor Corporation. (2009, September 29). Retrieved November 05, 2009, from Dibb, S. & Simkin, L. (1991).
  5. Targeting, Segments, and Positioning. International Journal of Retail & Distribution Management, 19(3). Edelson, S. (2009).

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The Business Report of the Australian Major Footwear Retailer. (2016, Dec 09). Retrieved from

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