E selling and E-marketing these days is ever changing, always dynamic. Technology is advancing faster than we can think. As every day more and more consumers decide to do their shopping from home, whether it be groceries, personal items, or toys, web sites are changing significantly in order to meet their customer's needs. Being an avid online shopper, I always look for a few things in order to fully trust a websites content and after purchase resources, which include; estimated time of delivery, estimated shipping price, product packaging, and their return policies.
These are only a few of the many key services a customer can take into consideration when dealing with an online store, but by no means are the only things that a potential e-customer should be aware of. Using the SOOT Analysis, as a guideline, I came to the following conclusions when I visited the Macy's and Bloodiness's online stores. An online store's navigability should be very simple and to the point. This all begins on their homepage, were all the important information is centered.
It should use very big links, and buttons in order to facilitate a customer's shopping experience. It should also provide enough information and a secretive photo of the item, so the customer can make the right decision and will be happy with it. In this critique both websites were equal, making this the strength of their websites.
Order custom essay SWOT Analysis: Macy’s vs. Bloomingdale’s with free plagiarism report
A weakness that I found for the Macy's website is they did not offer an "About Macy's" link, where SWOT Analysis: Macy's vs...Bloodiness's. By ages_l second weakness to the Macy's online store is in their customer services. It seems that their discount ads are the biggest and the services they offer are all left on the bottom of the page and in a smaller font size. One weakness that I personally found or the Bloodiness's online store is their lessened line of ads, or discount ads. But then again I don't think Bloodiness's customers are looking for that in the first place.
The weaknesses that each online store holds can then be turned into opportunities for the rival store, which they have taken advantages of that. Macy's caters more to middle class people, offering discount ads and inexpensive items. Bloodiness's, on the other hand, caters to the upper class, in which they are trying to grab your attention with a line that reads "Like no other store in the world" and they also add that they're the only apartment store that has hosted a Queen of England.
Bloodiness's also offers the "About" page that Macy's does not, by which they're giving a sense of attentive service. Threats for both of these stores are certainly other online stores. If a person would make an online search for a men's cologne, for example, they would receive thousands of links to online department stores. In this era of e-shopping, people of the upper class can now shop through a lower end department store, or bargain site like e-bay, without ever having to place one foot in any of these department stores, and no one would never know.
on SWOT Analysis: Macy’s vs. Bloomingdale’s
With over 160 years of operation under its belt, we can learn a lot from Macy’s SWOT analysis. To understand Macy’s past, present, and what the future holds, you have to assess its strengths, weaknesses, opportunities, and threats.
Already, Macy’s is planning to scale down and become a small company based on the projection that it will incur over a billion in losses. Declining Retail Sector: Dubbed the retail apocalypse, many stores like Macy’s have witnessed declining revenues and profits for the past five years.
The company’s portfolio includes Macy’s, Bloomingdale’s, and Bluemercury. Excellent CRM: Customer satisfaction is influenced by a wide range of factors including customer relationship management (CRM). A disappointed customer can be transformed into a satisfied customer if their frustrations are addressed fully by the company.
Macy’s should refocus its strategies away from upgrading department stores and towards strengthening its global presence. Expand e-Commerce Sales: Even though Macy has attained immense success in the adoption of e-Commerce, there still room to grow online sales.
Did you know that we have over 70,000 essays on 3,000 topics in our database?