It is an inherent characteristic of man to be kind, friendly and generous in welcoming and treating visitors, guests and strangers who seek for assistance or services to satisfy their needs with good intentions. This is hospitality. In the hospitality industry, which describes the business of providing services such as catering and entertainment, service providers had gained a lot of economic advantage and consider it as a profitable business, thus making the industry highly competitive. This is manifested through the growing and progressive services of different hotels worldwide.
This paper depicts the comparison and contrasting features of two famous hotels in the United States of America; a Three-Star Hotel and a Luxury Hotel that offer excellent services. In most cases, hotels differ in managerial strategies, accommodation, and other services that make them unique from each other and entice visitors and guests. However, there are basic features which service providers in hospitality industry have in common.Two hotels (Residence Inn Hotel and Mandarin Oriental Hotel) are described hereunder where differences and similarities are presented including their unique features that make them well-known.
When “you are on a long-term project, attending management training, or involved in a relocation, Residence Inn by Marriott understands what it's like to be away from home for a few days or more. Residence Inn Hotel coined the term extended stay in 1975. ” (Marriott International Online, 2007). Since then, it designed suites, every service, and each amenity specifically to make your longer stay as enjoyable as it is productive. Sorted from Marriott International Online (2007): Unique Property Features.
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They have complimentary daily hot breakfast buffet and complimentary weekday social hour. Moreover they enjoy weekly managers’ barbecue. The complimentary grocery-shopping service is also provided. They have all-purpose Sport Court for basketball, tennis, and volleyball games. Suite Features. Residence Inn by Marriott offers suites that are 50% larger than traditional hotel rooms with studios and 1- and 2-bedroom suites. They created separate living, working, eating, and sleeping areas. In addition, they also offer luxury bedding - thicker mattresses, crisp linens, custom comforters, piles of pillows for the customer to enjoy.
Fully equipped kitchens with full-size refrigerator, coffee maker, microwave, dish- washer, and cook top ovens (in some locations) in executive rooms are provided. They have full complement of cooking utensils, flatware, and dish- ware and plenty of work space. Each guest rooms are connected with free high-speed Internet access (in many hotels) and personalized voice mail. Remote-controlled TV with 24-hour news, sports, and premium movie channels are also accesses able. Special features of suites are fireplaces for the special customer.
Hotel Features. They have exercise room to keep the customer in shape. Better rates for longer stays attracting more customers to keep longer stay. The technology is available for business services (fax, copy, print). You can enjoy their spa whirlpool and swimming pool. They welcome pets with additional charge. 2. Mandarin Oriental Hotel Excerpted from Mandarin Oriental Hotel Online (2007) Mandarin Oriental Hotel, located in the north high-rise of the Time Warner Center, New York. They have lots of luxurious rooms to offer.
The style is in 1940s-inspired cherry-wood furniture and Asian-inspired palettes of Chinese red and silver, or jet-black and pale gold. The Mandarin Oriental is part of the Time Warner Center, which also contains luxury condominiums, restaurants, entertainment venues, offices, and the Shops at Columbus Circle, with 50 upscale retailers. Unique Property Features. The Mandarin Ballroom (6,000-square foot) is use for all occasion like wedding and conferences. The board room or an executive meeting space that accommodates 90 heads is available. They are proud to presents their finest Restaurant that cater superb cuisine.
The Gym (6,000 square feet fitness center, located on floor 36, has state-of-the-art cardiovascular and weight training equipment for all levels with wonderful views of the New York skyline) are available for members and for non members they can contact the personnel for availability. The Pool (75-foot lap pool on floor 36 is flooded with natural daylight and has spectacular views over Hudson River) is unique and relaxing to use. They have especial service for spa (highly trained therapists and superb heat and water facilities; including his and hers vitality pools and the meditative peace of the amethyst crystal steam room.
If you love their spa, you love also to Shop (Spa Boutique, fragrances, lotions and candles, or a token of our Oriental origins with Asian silk pajamas) for personal touch. Suite Features. The luxurious two-bedroom with separate large living and dining area and a gourmet kitchen and Mozambique wood-paneled study are luxuriously available. The Luxurious bedroom have luxurious bedding - thicker mattresses, crisp linens, custom comforters, piles of pillows The master bath, outfitted with onyx walls, features separate soaking tub and glass-enclosed steam ; shower for customer’s satisfaction.
The walls of the master bedroom are upholstered with silk, and a spacious walk-in closet is paneled with sycamore and individual access to high speed cordless internet, face to face video conferencing and VOIP Voice over Internet protocol phones. Hotel Features. The Spa at Mandarin Oriental, New York is 14,500 square feet of total luxury. Exhibiting high-performance fitness center and a 75-foot naturally-lit indoor lap pool that view the sky high and over Hudson River. Spa facilities include seven multifunctional rooms with personal shower areas, vitality pools in separate men’s and women’s areas, amethyst crystal steam rooms.
They have state-of-the-art cardiovascular and weight training equipment in the gym. The unique is the superb swimming pool and in room yoga classes for their customers to keep coming back. All guests have access to high speed cordless internet, face to face video conferencing and VOIP Voice over Internet protocol phones for the customer to keep updated their activities outside. Meeting rooms will be provided with every presentational support you could expect but your own room can become a mini theatre with Laptop connections to LCD TV screen. Business services (Internet and e-mail access.
Printing – Photocopying, Facsimile, Courier services, Laptop computer and cellular phone rentals, Administrative services, Computer work stations, High speed internet access / Wireless access). Similarities of the two Hotels (Residence Inn Hotel and Mandarin Oriental Hotel) In comparison, both hotels are internet connected. They have also lots of rooms to choose. Indeed they both have business services using their latest technology equipments. . In addition they have pool and spa for the customer to enjoy and relax.
Not only big luxurious rooms but they also have separate large living and dining area. Similarly they both have Gym for all purpose fitness complete with equipments. III. Although Residence Inn Hotel and Mandarin Hotel is both luxury hotel with extravagance state of the art amenities and services but still they differ significantly. Differences of the two Hotels (Residence Inn Hotel and Mandarin Oriental Hotel) Residence Inn Hotel is serving Complimentary daily hot breakfast buffet; weekday social hour; weekly managers’ barbecue and complimentary grocery-shopping service.
They also suites include fireplaces. Courts for all purpose sports. Fireplaces fare also available in suite rooms. They offer low package for longer stay and accepts pets with additional charge. On the other hand, Mandarin oriental Hotel have spacious ballroom for all occasion and conferences. They have 6,000 square feet fitness center, located on floor 36, a lap pool flooded with natural daylight and has spectacular views over Hudson River. The Spa Boutique for personal touch to shop. They offer Yoga classes for the guest and customers to relax their busy day.
Business services offers Courier services, Laptop computer and cellular phone rentals, Administrative services, Computer work stations Compared to Residence Inn which they only have fax, photo copying and print. IV. Conclusion Generally, the increase of profits in the Hospitality Industry led to the enhancement of the different services and amenities of the hotels. There are similarities in the Rated Luxury Hotel, on their services and technology offer especially in accommodation for meetings and functions.
However, they showed also significance difference in those areas. Especially with the Three Star Hotel that can be observed more. The two Corporate Hotels, showed more similarities on their services and amenities, yet, there are big differences seen. More on the technology innovation to stay connected online especially the businessmen to monitor their clients and stakeholders. Finally, the similarities and differences mentioned above vary more on the services of the employees and the managers handling the client’s emergency needs in different occasion. The hospitality showed can greatly affect the increase in clients and maximum profitable income.
- “Facilities” (2007). Mandarin Oriental New York. January 23, 2007, from http://www. mandarinoriental. com/hotel/532000255. asp
- Marriott Beverly Hills (2007). Residence Inn. January 20, 2007, from http://www. expedia. com/pub/agent. dll? qscr=dspv;itty=new;from=m;shtl=1;htid=126541;crti=2;mdpcid=21187-1. ExpediaHotelAmenities|%20Hotel_Review|%20Inktomi|%20ROW;eapid=21187-1
- “Room amenities” (2007). Mandarin Oriental Hotel. January 21, 2007, from Marriott Beverly Hills (2007). Residence Inn. January 20, 2007, from http://www. expedia. com/pub/agent. dll? qscr=dspv;itty=new;from=m;shtl=1;htid=126541;crti=2;mdpcid=21187-1. ExpediaHotelAmenities|%20
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