"Earlier tonight we experienced an issue with our weight reporting system, which caused system wide flight delays," the airline said in a statement on its Twitter feed late on Thursday in the United States.
"We have resolved the issue and are working to get customers to their destinations as soon as possible. We apologize for the inconvenience."
Passengers said they had been forced to wait onboard planes or inside terminals as flights were delayed for several hours.
"On the plane for more than an hour, away from the gate and no communication.
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