Total Quality Management In Ford Motor Company

Category: Accountability
Last Updated: 21 Mar 2023
Pages: 2 Views: 3287

Total Quality Management refers to an integrated approach that seeks to improve quality and performance which will meet or exceed customer expectations and to develop continuous improvement. A company that implements this form of management is Ford Motor Company. Ford began to practice TQM back in the 1980s when “When Quality is Job 1” was their slogan. And of course back then Ford was a vast company. When TQM was first utilized, it started through a joint venture with ChemFil which is a division of PPG Industries.

Ford Motor Company wanted to produce better products and a stable environment not only for the workforce but also an effective management and profitability by the 1990s. During this process, “Quality is Job 1” became “Quality People, Quality Products”. Through this partnership with paint supplier ChemFil, paint processes were developed to ensure that a quality product that meets customer’s needs transform into financial success.

TQM was forefront in their painting design as the process of preparation was implemented by ChemFil with Ford management and workers informed of all steps needed to follow the application of paint to a quality outcome. A couple of years later, Ford Chief Engineer Art Hyde takes the executed Six Sigma a step further saying, The design and engineering analysis process makes it possible for problems, that previously may not have surfaced until launch, to be caught and corrected in the virtual world through the DMAIC process.

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The DMAIC process, define, measure, analyze, improve, and control has built an overall strategy for consistency in Ford teams. Of their Six Sigma implementation for 2010 product launches, Dan Dobbs, The Six Sigma Master Black Belt said, The Company’s Quality Operating System or (QOS) is crucial for identifying and correcting problems within the manufacturing facilities. Six Sigma and QOS implemented in each plant includes cross-functional groups of engineers, plant management, and production specialists—all skilled problem solvers who’ve been trained through Six Sigma.

Related Questions

on Total Quality Management In Ford Motor Company

What is TQM in Ford Motor Company?
Total Quality Management (TQM) is a management approach used by Ford Motor Company to ensure that all of its processes, products, and services meet the highest quality standards. TQM focuses on continuous improvement, customer satisfaction, and employee involvement to ensure that the company is meeting its goals and objectives.
Does Ford use TQM?
Yes, Ford does use Total Quality Management (TQM). TQM is a system of continuous improvement that focuses on customer satisfaction and quality control. Ford has implemented TQM in its production processes to ensure that its vehicles meet the highest standards of quality and reliability.
When did Ford implement TQM?
Ford implemented Total Quality Management (TQM) in the 1980s. It was part of a larger effort to improve the quality of their products and services, as well as to reduce costs and increase customer satisfaction. Ford's TQM program was based on the principles of continuous improvement, customer focus, and employee involvement.
What is H Ford's contribution to the development of quality management?
Henry Ford is credited with pioneering the concept of mass production and the assembly line, which revolutionized the manufacturing industry and allowed for the production of goods at a much faster rate and with higher quality. Ford also developed the concept of interchangeable parts, which allowed for the production of parts that could be used in multiple products, further increasing the efficiency and quality of production.

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Total Quality Management In Ford Motor Company. (2017, Mar 19). Retrieved from

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