During the exam you are not allowed to open your references. B.
Please answer the following questions in the form of essay which consists of introductory paragraph, detail and example, and concluding paragraph). 1.Effective communication strengthens the connection between a company and all its stakeholders, those groups affected in some way by the company’s actions: customers, employers, stakeholders, suppliers, neighbors, the community, and the nation. Conversely, when communication breakdown, the results can be anything from time wasting to the tragic event. How can a lack of shared experience between sender and receiver result in communication failures? 2. The way you conduct yourself and interact with others can have a profound influence on your company’s success and your career.Because of your excellent communication skills, for example, your boss always asks you to write his reports for him but when the CEO complimenting him on his logical organization and clear writing style, your boss responds as if he’d written all those reports himself.
What kind of ethical choice does your boss’s response represent? What can you do in this situation? Explain your solution and your reasoning. 3. Every month, each employee in your department is expected to give oral presentation on the status of your group project.One member of the group, however, has a severe speech impediment that prevents people from understanding most of what he has to say. As the department manager, how will you resolve this dilemma? Is it possible for you to use non-verbal communication? Please explain. 4. CRM stands for Customer Relationship Management, a category of software that helps companies manage their interactions with customers.
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What are the factors to be considered when choosing visual media like CRM for your business communication? PS: Maximum score is 25 for each question including paragraph structure, sentence tructure, coherence, spelling, and choice of word. --------------------oOo--------------- Communication is a process whereby information is enclosed in a package and is channeled and imparted by a sender to a receiver via some medium. The receiver then will decodes the information before he/she gives feedback to the sender. Of course, some interference can appear in any forms and disturb the process of communication itself. When a process of communication doesn’t run properly, it is called communication breakdown and it is very common.In any communication model, interference of a communication model is called noise. There are many examples of noise, such as: environmental noise, physiological-impairment noise, semantic noise, syntactical noise, organizational noise, cultural noise, and psychological noise.
The lack of shared experience of communication between the sender and the receiver could be classified as semantic, syntactical, organizational, or cultural noise. Semantic noise means the sender and the receiver have different interpretations of the meanings of certain words.For example, the word “weed” could be interpreted as undesired plants on your yard or as marijuana. Syntactical noise is a form of noise where certain grammatical mistakes appear and disrupt communication. This kind of noise usually appears when the language that is used in the communication process is not the mother language of one or more parties of the process. Poorly structured communication can prevent the receiver from accurate interpretations. When this happens, it is called organizational noise.
For example, when a manager teaching his/her subordinates how to use a new tool for their works, but he/she is not telling them in a well structured form of communication, it can make the subordinates more confused about the new tool. The last one is cultural noise. This happens when the receiver and the sender came from different cultural background. For instance, wishing a Moslem “Merry Christmas” could be offending for him/her. The process of communication does not always run well. Some interference can appear and disrupt the process.Therefore, we should learn the effective way of communication so that we can avoid the interference and conduct an effective way of communication.
In business or in working environment, there are some rules that should be obeyed so we won’t hurt someone else’s feelings or take the rights of others. This set of rules is called business ethics. However, to determine whether an act is ethical or not is, sometimes, not easy. From the example given in the question, I don’t have any trouble to say that it is unethical. My boss claimed my works as his/hers and that simply violated my intelligence rights.There are some options can be taken to deal with this case, but I have my own way to deal with this. If I were in that position, I would just complain to him/her right away.
Tell him/her that I didn’t like what he/she was doing but in a most nice and most polite ways. I don’t think he/she would fire me because he/she needed me. I was good at making reports and if he/she fired me, it wouldn’t be that easy to find someone else with the same skill. In working environment, we should always ensure that our acts are ethical. Even when someone else does unethical acts toward us, we should solve the problem with the most ethical way.By ensuring that every act that we conduct is ethical, it will not only make a good working environment but also shows us who we really are. In the process of communication, some interference can appear and disrupt the process.
This interference is called noise. There are many kind of noise, such as: environmental noise, physiological-impairment noise, semantic noise, syntactical noise, organizational noise, cultural noise, and psychological noise. From the example given in the question, it is classified as physiological-impairment noise.It means he/she has physical maladies that prevent effective communication. In this case: speech impediment. If I were the manager, I would try to help him with his/her speech problem. However, if it were impossible to help him/her with the problem, I would give him/her the work that required less speaking or the more technical part.
I would leave him the part that deals with counting, graphs, etc. Customer relationship management (CRM) is a widely-implemented strategy for managing a company’s interactions with customers, clients and sales prospects.It involves using technology to organize, automate, and synchronize business processes, principally sales activities, but also those for marketing, customer service, and technical support. One of the factors that should be considered when using CRM is the tools could be complicated. The tools itself are usually limited. So, when using CRM as the company’s strategy, we should ensure that we have the right processes, the right people, and the right strategy
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