Management at Costa Coffee

It is a food based organisation and the heart of our business is coffee where you can find some quality food as well. Its basically designed for all types of customers such as people who doing shopping can come with family and have a coffee for relaxation, business people, passing through people etc. Below you can find the vision, mission and value statement of the organisation and brief description about the organisation structure and its functions vision statement. Our commitment to society is nothing new.

We've always known that as well as providing the best brand of the coffee in the world, a sustainable retail business needs the support of healthy communities and a high quality environment. Since the 1972s, Costa coffee has been actively involved in improving the quality of life for a wide range of communities. We've always tried to make an active contribution to the needs of our stakeholders, whether as customers, employees, investors, suppliers, partners or neighbours.

Entering the 21st century our commitment remains as strong as ever, but the world is keep changing. Business is becoming global, society more diverse and our business is under greater competition than at any time before. Companies have to consider how their actions impact on an increasingly connected set of issues. our aim to serve the most satisfied cup of coffee for every single penny that our customer spent wherever we trade, by demonstrating a clear sense of customer service and consistency in our brand standard.

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To be unique brand in the market for the coffee and satisfy 1 million customers every year. We always value our customers so we always ensure to provide better value for the money every single customer spend. Stakeholders are those who have a concern in the organisation they can be share holders, managers, employees, suppliers, customers, government and brand owner.

According to the size and structure of the business we need 7-9 staffs including the manager. To understand the structure very easily I have done as following. Indeed it is hard to define the leader ship effectively. Leadership is having the ability to give guidance to those that will follow. The design, creation, and management of the group actions that direct the combined efforts of individuals in the group and their resources to achieve a goal or accomplish a mission.

It is used everywhere in many ways. A leader is not only used in the business world, but also in education, clubs, sports, volunteer work, government, and even in your own home. I think it is wrong to say that there is one best style of leadership which can be applied in conjunction with all subordinates, because the style of leadership used by leaders/managers should be depend upon the type of staff within a company and situations. Different situations require different approaches and skills.

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