Role Of Effective Communication and Interpersonal Reaction
Effective communication is a big part of the various skills that are required by personnel within a health and social care setting and it is mainly to ensure that they are effective at meeting the needs of the numerous people who use the services that they help to provide.In order for them to develop effective communication skills, they will need to be aware of the use of communication theories.A wide range of communication theories are available in order to give support towards effective communication between personnel and the service users.
Argyle is one of the theorists who studied the topic of effective communication within this particular setting.
He produced theories on human communication and also interpersonal interaction. He looked at various aspects of verbal and nonverbal communication and was able to produce a communication cycle with his findings. The stages of Argyle’s communication cycle are as follows; an idea will occur and a message will in turn be coded, this message will then be sent and received the message will then be decoded and understood by the receiver.
The first stage is when we think about what exactly it is that we what to say and who we are going to say it too. Stage number two is when we plan on saying it. Stage Three is message received and occurs when a person hears what you have said. Stage number four is then decoding the received message. The fifth stage is when the message is fully understood by the receiver and when they are actually able to understand what you have been saying to them. As well as Argyle being quite an important figure with these studies, there was also another man who contributes just as much. He is known as Tuckman.
Again, like Argyle, Tuckman’s theory is carried out and defined with the use of numerous stages but also looks at the groups aspect of effective communication. Stage number one is known as Forming: This is an important stage of the theory as this is when the group members begin to learn more about each other becoming more friendly and comfortable within the group as a whole. The reason it would be seen as a rather important stage is because while people don’t necessarily know each other they will tend to behave more independently and not engage with the group setting that has been assigned to them.
Step number two is referred to as Storming: Storming is required for the group to enable it to grow as a single unit and not as people working on their own behalf. Tuckman discovered that not all group will make past this stage and so it separates the strong from the weak. By the stage it is hoped that groups will have allocated a leader. Step number three is Norming: This is the stage that the group agree on the rules that they will follow together and the group will begin to gain a higher degree of trust with one another.