Abstract Quality management, known also as quality control, is a system utilized by all types of businesses all around the world. This type of management system has the ability to assist any type of organization provide consumers with the best product and/or service possible by managing its activities, this points to an increase in its usefulness and productivity. Through the many types of systems used for quality management, a business can monitor and measure the quality of its products and/or services being offered to consumers.
An effective quality management system helps a business to increase its competitive edge, increase its organizational development, highlight its customer satisfaction, and more. Total quality management tools embody specific items an organization can use to evaluate the success of the process. Some mutual total quality management tools include Pareto charts, scatter plots, flowcharts, and tree diagrams. Each one allows for a specific review of a company’s operations. Companies can use these tools together or individually, depending on the scope of a company’s total quality management.
Managers have a variety of tools and techniques known as the Seven Management and Planning Tools, my paper will highlight the Tree diagram. The seven new management planning tools are a set of tools that arose out of Japanese innovation in the post-World War Two period. They were popularized through the publication of the book "Seven New Quality Tools for Managers and Staff" which became available in English in 1983. These tools were popularized in the United States by the consulting firm GOAL/QPC, and have been used by a number of firms since 1984 to improve their quality planning and improvements efforts.
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Many organizations formally combined these tools into policy deployment activities. Although these tools are no longer truly new tools they are, nonetheless, commonly used by businesses and are still valuable to today's managers, therefore managers should, familiarize themselves with these tools. The seven tools provide managers with improved capability to make better decisions and facilitate the implementation process. The tree diagram is a tool to map out the paths and task necessary to complete a specific project or reach a specified goal. To omplete the diagram starts with one item that branches into two or more, each of which branch into two or more, and continues. It resembles a tree, with trunk and lots of branches. This tool is used to minimize extensive categories into smaller detail points. Developing the tree diagram helps you move your thinking step by step from generalities to specifics The Tree Diagram can be used in many different situations such as when an issue is known or being addressed in broad generalities and you must move to specific details, such as when to develop logical steps to achieve an objective.
It is also used when developing actions to carry out a solution or other plan, when analyzing processes in detail, and when probing for the root cause of a problem. To successful build a tree diagram a team can be established to recommend steps to solve the problem or implement the plan. Everyone should agree on the main goal before beginning. The main task involved and accomplishing the goal is very important. The procedures used in the diagram are to develop a statement of the goal, project, plan, problem or whatever is being studied.
The content of the diagram will vary based on the goal of the project. For example an organization focused on improving workforce management would base there diagram on the issues related to improving human resources. As we are all aware human resources holds the key to sustained quality improvement. Consequently the human resources department must be a first-class quality organization itself. It can accomplish this by applying total quality management principles to its own internal operations; and design human resource practices for support a total quality- orientation.
The tree diagrams as fairly simple and routine, but business owners and managers must have a certain level of experience to complete decision-tree related to finance. Decision trees typically require certain knowledge of quantitative or statistical experience to complete the process accurately. Failing to accurately understand decision trees can lead to a distorted outcome of business opportunities or decision possibilities. Decision trees normally need internal and external information concerning the business and its operating environment.
Owners and managers have to be able to gather the simple pieces of information to accurately measure the opportunities listed on the decision tree. It can also be challenging to include variables on the decision tree, eliminate duplicate information or relay information in a rational, steady fashion. Owners and managers must also decide whether the decision tree should represent dollars, percentages or a combination. The inability to complete the decision tree using only one set of information can be somewhat difficult.
While unfinished information can create complications in the decision-tree process and abundance of information can also be an issue. Owners and managers can create a “paralysis of analysis,” where these individuals face too much information when making a decision. Instead of making a decision and progressing the company’s mission or vision, owners and managers spend more time looking at decision trees. Decision trees can require more analysis than other analysis methods and slow down the decision-making process Conclusion
Quality Management System according to ISO-9001:20 in place in an organization is always a good idea, simply because it will give you many advantages such as complying with an increasing number of customers’ requirements for a Quality Management System, besides improving your organizations business management system, your organizational performance and increasing the global recognition to be able to compete in the markets. Companies depend on their customers and therefore should understand current and future customer needs, and should meet customer requirements and strive to exceed customer expectations.
By incorporating the management tools it allows a company to identify the root causes that hinder its ultimate goal of quality and implement solutions to address those problems. References (Second Edition, 2004 Excerpted from The Quality Toolbox, 2nd Addition) (E, 2008 Managing for Quality and Performance Excellence) (http://www. wisegeek. com/what-are-the-different-types-of-total-quality-management-tools. htm) (Covey, 2004 The 7 Habits of Hightly Effective People Covey, Stephen R. Simon & Schuster Inc. )
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