Customer-Centered Approach in HR and Service Management

Last Updated: 26 Apr 2023
Pages: 3 Views: 148

HR and their respective companies should give more attention to the needs of their customers than to internal concerns (Hardy and Clegg, 1996). In the administration of collective services activities, considerate customer needs and establishing a culture inside the company that is approachable and customer-centered will be means to the innovative model's accomplishment. Managing service This element of administration of company functions will be a customary practice for contract out suppliers who will have an official agreement with a decided authority structure, calendar of activities and service rank conformities as its organization.

In an internal procedure, the in-house association will unavoidably be deficient in the profit-making teeth of an agreement, but comparable regulations must still be abided if the profit-making apprehension that is one of the values of the collective service model is to be established (Sims, 2002). Managing suppliers The success of an organization lies to the efficient supplier management and the more strategically essential service and HR activity of the company. The provider of the outsourced employee will be accountable for bringing up to 70% of the company’s HR prerequisites.

In these state of affairs, it is significant for those organization that the agreement and the affiliation to appreciate those issues that are most likely to give to a better-quality performance (Gratton et al, 1999). To be successful in this complicated area, HR professionals should also have to learn from Procurement task, whose familiarity of the procedure of agreement and negotiations will be very useful. On the other hand, in the procurement directed method which may place immense importance on the letter of the agreement, may disregard the intricacies which are more possible to consequence in a reciprocally valuable affiliation.

Order custom essay Customer-Centered Approach in HR and Service Management with free plagiarism report

feat icon 450+ experts on 30 subjects feat icon Starting from 3 hours delivery
Get Essay Help

Accepting new disciplines Conventionally, the responsibility of the HR with restraint in the milieu of directorial sets of performance or process, on the other hand, discipline in the sense of economic control or evaluating service performance are comparatively new regulations for the purpose (Gratton et al, 1999). It is for this motive that frequently employees who have not labored within the HR role, but have held functions in areas such as customer service management, can fit to some of the new responsibilities that are promising in HR.

The management of interface with the customer is the same as to those needed in observing the performance of suppliers and depicting on the skill set required to administer these procedures can be very helpful. Apparently, there are other proficiencies that are significant like considerate the fundamentals of agreement law and organization finances and budgets that will be helpful in running suppliers successfully. These are in general skills that can be conveyed to a team by contemporaries from other disciplines and obtained over time.

Nevertheless, as it is significant that these are not seen as the most important skills for running exterior contracts (Sims, 2002). The accurate mix of an considerate service itself and the process required to deal with it is what is mandatory, or the real assessment of the association will not be accomplished.


Fincham R and Rhodes P (1999) Principles of organisational behaviour. 3rd Edition Oxford. OUP. Gratton, L. , Hailey, V. H. , Stiles P. , and Truss, C. (1999) Strategic Human Resource Management: Corporate Rhetoric and Human Reality.

Sage: London. Gilley, J. W. , N. W. Boughton, and A. Maycunich (1999). The performance challenge: Developing management systems to make employees your greatest asset. Cambridge, Mass. : Perseus Books. Gilley, J. W. , and N. W. Boughton (1996). Stop managing, start coaching: How performance coaching can enhance commitment and improve productivity. New York: McGraw-Hill. Hardy, C ; Clegg S 1996, Handbook of organization studies, Sage: London. Mullins L. J. (2005)Management and Organisational Behaviour7th Edition.

FT/Prentice Hall Simonsen, P. (1997). Promoting a Developmental Culture in Your Organization: Using Career Development as a Change Agent. Palo Alto: Davies-Black Publishing. Sims, RR 2002, Organizational success through effective human resources management, Quorum Books, London. Torrington D, Hall L and Taylor S (2005) Human Resource Management 6th Edition. FT/Prentice Hall Ulrich, D. (1997). Human resource champions. Boston: Harvard Business School Press.

Cite this Page

Customer-Centered Approach in HR and Service Management. (2018, Sep 22). Retrieved from

Don't let plagiarism ruin your grade

Run a free check or have your essay done for you

plagiarism ruin image

We use cookies to give you the best experience possible. By continuing we’ll assume you’re on board with our cookie policy

Save time and let our verified experts help you.

Hire writer