Anita Witek 10-12-2012 P1-P2Explain the role of effective communication and interpersonal interaction in a health and social care context. M1 Group communication In groups’ communication there are different people, some of them may like to talk a lot or be shy to talk. To make a group communication working everyone needs to be involved, and have some rules such a as when someone is talking no one is talking and everyone should listen to each other and have their own opinion or point of view. In heath and Soccial care setting group communication is used in everyday life.
Related reading: Advantages of Argyle's Theory
This is because the colleagues have group chats to discuss what they need to do (Collins Education, 2012). Formal Formal communication is when two people are talking to each other using the service. For example: when a person has a doctor appointment or being at work place and talk to your supervisor. The formal communications often stars with welcome such as ‘good morning’. In a health and social care setting formal communication is used nearly every day. This is because the workers talk to each other to pass on information and confirm certain things. Collins Education, 2012). In-formal In formal communication it’s hard to use with different social groups because everyone is different and everyone in groups or family and friends are using different type of method to communicate which is in formal communication. Sometimes people may do not understand each other when they are using in formal communication. In a health and social care setting in-formal communication can be difficult to use. This is because in a care home everyone is different and they come from different backgrounds.
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If there family or friends came to visit them in the care home in-formal communication would be used more as they are familiar with them. (Collins Education, 2012). One-to one For me it’s the same as face to face which means, person is talking to another person. Some of the people for example me I prefer one to one communication because I feel more relaxed and no nervous also I can look to someone eyes which shows the concentration and respect and listen carful also people may be friendly by smiling and start the nice conversation which may start from interact each other.
In a health and social care setting one-to-one communication is used when the nurse needs to speak to the patient. It will be just the nurse and patient talking and if the patient needs to ask any questions they will feel comfortable as it is just them and the nurse. When other people are around the patient may not feel as comfortable because they do not want other people finding out about their needs. (Collins Education, 2012). Text messaging Most of the people are using text messaging to communicate specially teenagers; this is the quickest way to communicate with another person.
However there are some disadvantages about text messaging which is the cost if people do not have a free text they need to control the balance, the second example is a network not always you can get a text and another example is people who are receiving a text it may do not understand someone feeling. In a health and social care setting text messaging may be used when the carers need to communicate with each other. This would be easier for them to text each other instead of walking around the building trying to find the person they want to give a quick message to. (Collins Education, 2012).
Music and Drama Music and Drama is used in communication, some people may prefer to show the expression by acting or writing the song. The music communicate most with teenagers, for boys they mostly like to hear and communicate with a rap music and girls are mostly listen to the love songs when they have bad days. However the classic music is making the relaxed conversation. In a health and social care setting music and drama may be used if they do not want to communicate formally. This would be a fun way to communicate with some of the patients as it is something different. Collins Education, 2012). Speech People who came from a different location or form a different background have a own words which they are used to use or have a different accent. Most of the teenagers are using the slang which most of the adult are don’t understanding or some of the slang can everyone understand, However these days most of the words which we are using are not even in a dictionary. In a health and social care setting speech is very important because you need to be able to communicate with each other effectively. So your speech should be clear and understandable. Collins Education, 2012). Language Many people are grown with one language which may think this is the only way to communicate like me, however people as me in life time may start using the another language to communicate which is not the easiest way because some people may feel shy to talk or different reasons, most people who was born and learned with the first language are more prefer to communicate with the first language then the second. Now we can see that more people are growing up with multilingual communication which is good because they may learn several languages from birth.
In a health and social care setting language is also important because many people may not speak the same language as you. You need to make sure your language is professional in a health and social care setting so everyone can understand you. (Collins Education, 2012). Non-verbal Non-verbal means communication without saying any words. For example when people are using a text communication they are using also no verbal communication because they do not says any words. Also when people are using body language and facial expression they are using a non-verbal communication.
In a health and social care setting non-verbal communication is important because some people may not be able to speak or see. If they cannot speak you can send them a text message as an easy way to communicate with them. (Collins Education, 2012). REFERENCE LIST: Collins education. (2012). communication in health and social care. Available: http://www. collinseducation. com/resources/btechscunit1. pdf. Last accessed 12th November 2012. P2-Discuss theories of communication. Michael Argyle (1972),
Michael Argyle (1972), said “that interpersonal communication was a skill that had to be learned, just as you would learn to drive a car. He said that when you are driving a car, you have to change your method to match the conditions of what is happening on the road. ”(markedbyteachers. com) Argyle argued that, communication involved much the same 'cycle' as driving a car required. The stages involved in this cycle are: 1. Ideas occur- it may be that you can get a idea to communicate 2. Message coded- this is how people think about saying what they think . Message sent- this means when you send your message by speaking or writing or electronically. 4. Message received – this is when the person senses your message. 5. Message decoded- the person has to interpret or decode the message 6. Idea understood – this is when someone has understood your message. to try and clarify our ideas. Examples: 1. Idea: Hungry 2. Message coded: I'm hungry, I need food 3. Message sent: "I'm hungry, I fancy something to eat". 4. Message received: I can tell from his body language that he has heard y message; he nods his head slightly 5. Message decoded: He decodes the message in his head 6. Message understood: He understands what I have said . http://www. markedbyteachers. com/gcse/health-and-social-care/developing-effective-communications-in-health-and-social-care. html Accessed on Monday 10th December 2012 Tuckman’s Model Forming: It’s a meeting people for the first time and sharing information with each other’s. Storming: This involves tension, struggle and sometimes arguments about the way the group might function.
Norming: This is when group of people get together and has a meeting of agreeing on the group values. Performing: after all that, the group can begin to get some work done, on the basis of a relatively stable structure. Adjourning: is the break-up of the group, hopefully when the task is completed successfully, its purpose fulfilled; everyone can move on to new things, feeling good about what's been achieved. ( businessballs. com) http://www. ncsu. edu/csleps/leadership/Group%20Develoment%20-%20Tuckman. pdf Accessed on Monday 10th December 2012
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