The CEO and department Managers of BIFHE would use strategic information in making decisions that affect the whole organisation and its future. These decisions will tend to be long term, with reference to sales and budget history and may involve large amounts of money being spent. They may include issues like investment, new markets, suppliers or products and expansion of facilities. The senior management team of BIFHE would chiefly be concerned with sales and budget performance reports showing profitability for each department, with a view to forecasting future trends etc.
In an organisation like BIFHE the information would probably need to be accurate to the nearest i?? 1000. This information would need to be highly secure as it would be very useful for competitors, and if corrupted could cause the business to collapse. Therefore only those who need access to this information should be able to run reports on it. Section Managers (Sales, Marketing etc) The Section Managers of BIFHE would use tactical information to make decisions, which affect the day-to-day running as well as the short-term future of the organisation.
These decisions would be based on information that comes up from the operational level of the business and external sources, such as competitor activity etc. Section managers would be primarily concerned with their own department and how it was performing. For example, the Warehousing section manager would require information about stock levels within the warehouse. Items, which are constantly 'out of stock', could be flagged, and if it was deemed to be the suppliers fault then the manager could decide to use a different supplier. This would probably be a weekly report and should be accurate to the nearest case.
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The Sales section manager will require information about sales history of goods within the store. Fast and slow moving items should be flagged so that decisions can be made about possible promotions or items which need to be 'reduced to clear' with a view to de-listing them. A report like this could be produced monthly and would again need to be accurate to the nearest case. The Finance section manager will need reports on the general performance of each of the other departments i. e. how much money is the sales department making in comparison to how much money the purchasing department is spending, a profit/loss report.
This would also need to be monthly and should be accurate to the nearest i?? 100. This information would also need to be very secure but access would most likely be granted to a wider range of employees including all management and some operational staff. Clerical Staff The clerical staff of BIFHE will use varying amounts of operational information to do their jobs each day. It is the data which they process each day that provides the management teams with the information they need to make decisions about the future of the organisation.
To best illustrate the different levels of information each operational employee will use I will take two examples, a checkout operator and a warehouse stock controller. The checkout operators main concern is scanning items through the till system and ensuring the correct amount of money is taken for each transaction. The till system therefore processes all the info and the operator has little involvement. The stock controller however will need to access information from the system about stock levels so they can reconcile their daily/weekly stock counts and process any orders for low stock items.
This involves a high level of information processing. Whichever level of information a BIFHE clerical employee needs access to it would be required daily, be relevant to their individual role, highly detailed and very accurate. This information should be secure within the organisation but available to all staff. Security of Information The growing use of computerised systems in business has inevitably made information held by companies much more vulnerable, as telecommunications networks can be accessed by hackers who may want to corrupt or destroy that information.
This can best be overcome by the use of suitable security measures such as user access restrictions and installation of firewall software etc. However, these measures do not guarantee the security of your information. These systems can still be hacked, and there is still the more likely risks of fire, flooding, electrical problems and user errors causing hardware and software failures. The best course of action therefore is to use 'Backup'. Information should not only be backed up on site for fast recovery but should also be stored at a second or third location depending on its sensitivity.
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