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Are Customer loyalty and online grocery shopping linked in anyway

How client trueness and on-line food market shopping in anyway are linked or affected by one another? The wide job country or publish that this pupil wanted to turn to was to happen a correlativity between client trueness from the early phases when food market shops where traveling to the online market topographic point, and how, if any manner they are linked. They will besides supply research into the country that is on-line food market shopping and client trueness, to set up a nexus between the two and to analyze the grounds as to why people choose to shop online instead than in shop.


o Customer Loyalty

o Grocery Shopping

o Online Grocery Shopping

o Attitude to shopping online

o Links between client trueness and on-line food market shopping

o Customer trueness strategies o Shoping Rewards strategies

o Internet shopping

o E-loyalty

Literature Search

RE Anderson, SS Srinivasan – Psychology and Selling, ( 2003 ) Eaˆ?satisfaction and eaˆ?loyalty: A eventuality model.

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Wiley Periodicals, Inc. [ Cited by 331 ]

SS Srinivasan, R Anderson, K Ponnavolu – Journal of Retailing, ( 2002 ) Customer trueness in e-commerce: an geographic expedition of its ancestors and effects. Elsevier Science Inc. [ Cited by 467 ]

MA Morganosky, BJ Cude – International Journal of Retail & A ; aˆ¦ , ( 2000 ) Consumer response to online food market shopping. MCB UP Ltd – [ Cited by 116 ]

Lisa O’Malley – Selling Intelligence & A ; Planning ( 1998 ) “ Can trueness strategies truly construct trueness? . MCB UP Ltd [ Cited by 91 ]

Literature Review

Compare your mentions to the 1s chosen by the pupil

In comparing with the mentions that I found through my literature hunt, there is a wider spread between my beginnings and that of the subjects discussed by the writer of my chosen undertaking. The chief distinguishing country was the keywords that were used to execute my literature hunt. I personally believe that the spread between both our consequences, was that my mentions where really generic given information about that peculiar subject. Whereas the pupils mentions where highly narrow and really near to the issues being discussed, the bulk of the mentions were in line with their point of position.

Are any the same? What is different?

The mentions that I found where really different to that of the pupil, the bulk of my mentions were surveies into the cardinal subject countries for illustration ‘e-loyalty ‘ and ‘customer satisfaction ‘ . Unsurprisingly none of our mentions matched, the bulk of my consequences were for that specific subject as I saw tantrum.

Look up some of their mentions… How good are they?

The mentions chosen by the pupil were really good chosen I believe as they were relevant to their research country. However in my sentiment the quality of the mentions could hold been better. Having found some of their diaries through Google ‘s Scholar, they were non extremely rated in this subject country. That leads me to oppugn some of the points raised in the study.

The bulk of mentions I believe were chiefly in support of their position. This is what I would anticipate from this type of subject. However I believe it would hold been a much more compelling study if we were given an opposing position every bit good, hence doing their statements interesting. During the chapter where the pupil was explicating the history of the Internet, wholly there mentions in that paragraph were in support of the points being raised which is what would be expected when a subject is being explained.

Can you judge the quality of their mentions?

I personally believe that the quality of the mentions obtained by the pupil was of exceeding quality, they were relevant to the point that was being made. I personally followed up a few of their mentions and the three that I followed were of highly high credibleness. For illustration the diary Lewin, C ( Editor ) . ( 2004 ) . Research Methods in the Social Sciences. Harmonizing to Google Scholar, had been cited by other readers and authors 89 times, since it was published in 2005, this is a really good indicant that the beginning and writers positions are extremely respected on this field of subject besides lending to the credibleness of the beginnings used in this article.

For Comments Please Refer To Original Post on Victory

Capable: WK 4 – Research Ethics Topic: Learning Journals Group 5

Writer: DERICK AGYEPONG BOATENG Date: 08 January 2011 13:13

How the research was carried out? ( E.g. study, questioning )

In my chosen undertaking, Primary research was used both in the signifier of a study to mensurate public sentiment of on-line food market shopping and besides of a personal rating of Tesco ‘s web based food market shopping site. This questionnaire was sent out to an estimated 300 respondent ‘s via an e-mail nexus who attend the University of Portsmouth Computing and Maths section. Some questionnaires were besides sent to friends and household members of the research workers – but the exact sum is non disclosed.

Did it affect human topics? ( Did people get involved? )

Yes the study included human topics, the study contained a sum of 12 inquiries, in which respondents gave background inside informations foremost ( sex and age group ) in order for the research worker to construct up a profile of the respondent ‘s. They so proceeded to reply inquiries based on on-line food market shopping experience and wonts. This was a quantitative survey incorporating structured inquiries with a choice of pre-set replies. This type of research allowed for a standardized set of informations to be collected from the respondents which could be easy analysed to look for possible forms and tendencies in the replies given.

Do you believe that all the ethical issues were covered? Were there any ethical quandary that you think were non adequately addressed?

I believe that the pupil covered all the ethical countries in the study ; they besides completed an ethical scrutiny which was mentioned in the study but non included. I presume that the electronic mail provided the topic with adequate inside informations about the study and besides what their information would be used for. I am assured that no ethical boundaries where crossed in the executing of this survey. From the study no bush leagues where sampled in the study as their sentiments would non be relevant to the subject being investigated.

In your sentiment, do you believe that failure to turn to any ethical issues reduced the credibleness of the consequences from this Undertaking? ( Gave readers an alibi to dismiss those findings? ) .

I personally do non believe that credibleness of this undertaking was any affected by any ethical issues that may hold arose. The mode in which the pupil created the questionnaire for illustration, one time a respondent had entered their age the system would find whether they were of legal age to take part in the questionnaire before continuing. This was critical in guaranting that bush leagues did non by chance take part in the survey without parental consent. There was no ground from the undertaking study that would bespeak to readers to oppugn the findings. However there are issues that I believe should be raised about the dependability of the consequences obtained. To me personally the targeted group does non look to be the typical food market shopper. I think it would hold been a much more bewitching if the questionnaire was made available to supermarkets to let their clients to supply their sentiments as good giving a much wider range of participants and guaranting that the consequences are justified.

For Comments Please Refer To Original Post on Victory

Capable: WK 5 – Research Design Topic: Learning Journals Group 5

Writer: DERICK AGYEPONG BOATENG Date: 13 December 2010 12:27

The intent of this research is to look into why e-waste is a turning concern.

Suggest ONE research attack ( methodological analysis ) , a research inquiry, a research method and a sampling scheme which would let you to research this inquiry successfully.

To get down, I started by making a really general hunt as to what e-waste is and to familiarize myself with the job being investigated. I rapidly came across statistical grounds that this issue is much bigger than what I ab initio thought. Below is a speedy snipping of the issues that I came across.

“ Thirty million computing machines are thrown out every twelvemonth in the US entirely, and many are dumped in India and China. Some 70 % of the heavy metals in landfills come from electrical equipment waste. ”

Beginning: hypertext transfer protocol: //news.bbc.co.uk/1/hi/world/south_asia/3307815.stm

From this initial hunt I was able to rapidly make up one’s mind that a questionnaire would be the most suited method of transporting out the research. These questionnaires can be given to both consumers to derive an apprehension of their position points and how this issue affects them. The 2nd group that the questionnaire could be given to, would be those in industry, including a sample from fabrication, providers and besides retail merchants, this would supply a suited apprehension on how this issue affects all those concerned.

Some illustration inquiries that could be posed in the questionnaire could include:

1. How do you dispose of defective points?

a. Throw in general waste

B. Shit at land fill

c. Find suited recycling strategy

d. Donate to charity

2. Would you be more likely to utilize recycling strategies if they were free or small cost to you?

a. Yes

B. No

c. Maybe ( Please give ground )

These inquiries would be aimed at consumers, it would be ideal to hold different types of inquiries for those other sectors that are besides being investigated to truly understand the impact this issue is holding on the environment and besides a suited solution that could be implemented to cut down the impact.

See your ain Study Project Report:

In the undertaking that I ‘m reviewing, the research worker used a fixed Research Design. The research worker specified in advanced what methods were traveling to be used to roll up qualitative informations. These included a questionnaire to prove both facets of the primary research and besides a personal rating of the Tesco.com web site.

Unfortunately in my chosen undertaking, there was no reference of any variables, but from my consideration I can place two dependent variables. The first 1 would be age this would be dependent on the respondent ‘s gender, from the consequences included in the study, it fair to state that the bulk of the respondents were males, which were dependent on the topic ‘s age, which was between 18 and 30.

There was no sample inquiries attached to my chosen undertaking ; nevertheless from what was discussed and besides the consequences, I can construct a image of the type of inquiries asked in order to have those consequences. There does look to be usage of both nominal and numeral informations types to have the replies that was gained from the study.

Capable: WK 6 – Research Design 2 Subject: Learning Journals Group 5

Writer: DERICK AGYEPONG BOATENG Date: 04 January 2011 02:24

How much consideration did the writer give to taking a Research Design at all?

I believe that the writer of my chosen research did n’t take that much clip in order to take their research design, as I presume that one time the aims were determined, it would hold been directly frontward to reason that a study would be the most efficient method of roll uping qualitative informations that can be easy analysed at a ulterior phase.

However I do believe it was a good thought for the research worker to besides include a personal rating of an bing on-line food market shop which at the clip appeared to be making good. I presume that there must had been some thought nevertheless no grounds or treatment took topographic point in the concluding study, as to what countries to look into and what the primary end to be achieved from this private survey.

Do you hold any grounds that the writer considered any pick of design?

From what I have read in this undertaking there is no treatment from the writer, sing a suited research design. However in the Methodology portion, the research worker did discourse really briefly what methods were traveling to be used to bring forth concrete consequences, from which they could establish the study upon.

Did the writer usage a Flexible Research Design and, if non, do you believe that there were possibilities for qualitative research that were missed? Give grounds for your reply.

The research worker of my chosen undertaking used a flexible research design, this is apparent in the type of research used, they utilised both questionnaires and besides personal rating into research inquiry.

However I do believe that an chance to capture qualitative informations was missed by the research worker, I believe that this would hold given the undertaking a much more compelling grounds to back up their concluding decision, for illustration the research shows that 72 % of respondents would see utilizing on-line supermarkets in the close hereafter – it would hold provided the reader with a much more in deepness analysis if we were provided the chance to happen out what the respondents sentiments on what might alter in the close hereafter for them to see utilizing on-line supermarkets.

Remarks Forward Remarks

1 Writer: THOMAS ELLIOTT Date: 09 November 2010 21:51

I see you have undertaken an indepth literature hunt and compared it with your allocated undertaking successfully. I feel the key words you highlighted are of a high criterion and after sing some of the links you posted, they look really relevant to the capable country and besides really dependable and if I were composing an essay on “ on-line shoping and client trueness ” and I got the same hunt consequences, I would non waver to utilize the links you have highlighted.

Out of interset what search engine did you utilize? CiteULike? Google Scholar?

2 Writer: DERICK AGYEPONG BOATENG Date: 10 November 2010 11:44

Thank you.

I used both to be honest, picking the most relevant from both beginnings. But I believe Google Scholar was the most comprenshive with its broad catelog the biggest job was delving through them all to happen the ‘golden nugget ‘

3 Writer: THEO POWELL Date: 17 November 2010 15:50

Seems like an interesting survey undertaking to cover, with a batch of information out at that place to cover. With this being said how hard did you happen it to happen the right type information, to assist back up your farther research and analysis on the undertaking?

4 Writer: THOMAS ELLIOTT Date: 29 November 2010 23:03

Yes, one agree with you, out of the two Google bookman is, in my sentiment, the most good but I do experience the consequences brought up in both sites are either be excessively specific to certain topics countries or on the other manus excessively wide and non concentrate down plenty, hence doing both sites reasonably boring and slippery to utilize when seeking for stuff when researching a specific subject country.

5 Writer: DERICK AGYEPONG BOATENG Date: 08 January 2011 12:16

Thank you for your remarks –

@ Theo – It was quiet hard at first if I was to be honest. I had to maintain in head the research aim and what was to be achieved, from that point I considered any information that would be necessary to carry through this.

@ Thomas – Yes that is an interesting point to raise, but I believe that if you combine both together you will have a much more relevant consequences that can be of usage.

Capable: WK 7 – Data Collection Methods Topic: Learning Journals Group 5

Writer: DERICK AGYEPONG BOATENG Date: 04 January 2011 02:55


“ Assorted Method is the usage of both qualitative and quantitative methods to analyze phenomena. These two sets of methods can be used at the same time or at different phases of the same survey. ”

Beginning: hypertext transfer protocol: //www.uwex.edu/ces/tobaccoeval/glossary.html

The difference between Single Approach Design is that merely one research scheme is used, such as sampling, informations aggregation, or informations analysis where as in Mixed Approach Design utilizing a combination of two or more methods in sampling, informations aggregation or information analysis.

Beginning: hypertext transfer protocol: //en.wikipedia.org/wiki/Multimethodology


Locate the subdivision in your chosen Study Project for the Part 1: Appraisal, where the writer has chosen to get down the information aggregation.

For my chosen undertaking, the research worker used a assorted attack design, this is apparent in their research design, their primary research was a questionnaire, this was used for it efficiency in obtaining relevant and precise information from the respondents. And a secondary research was a personal rating of Tesco ‘s on-line food market shopping service. The rating examined characteristics of the web site and how this could play a portion in client trueness and keeping.

I believe that this was an appropriate method for the research inquiry that was posed. It allowed relevant information to be extracted from participants and was less clip devouring than an interview. In my observation of this undertaking, I believe that the application of the study would hold been more relevant if it was to be given to those in the class that would purchase food market shopping, those in the age of 30 – 50, who presently shop at traditional food market shops to happen out their sentiment on how on-line food market shopping will impact them, and if they will demo trueness to a specific trade name. I believe this would hold besides supported the research worker ‘s bing study which was taken by chiefly male pupils at the University of Portsmouth. I would see the consequences obtained by the research worker as believable, because the right inquiries were asked to participants, from the typical age group that would be most likely to shop online. However with that being said, I still believe that this would hold been a much more compelling undertaking had the reader given both sides of the statement.

From the research undertaking that I was reviewing, I believe the user chiefly utilised quantitative research method. I personally do n’t believe utilizing merely a Quantative method produced the most concrete consequences, for the specified subject country, had the research worker utilized triangulation in their research as to utilize multiple signifiers of research in the research design it would hold allowed the consequences to be much more enlightening into the shopping wonts and trueness of participants.

I think that the research worker took the necessary safeguards to guarantee that all facets of the study was ethical, they mentioned finishing an ethical studies, and assured readers that no bush leagues would be involved in the study, there is besides grounds that they planned the most effectual manner to transport out the research before supplying to participants to finish.

There are presently no concerns that I would raise in respect to how ethical the research was, all expected undertakings and treatments that took topographic point instantly extinguished any uncertainties that were raised.

I believe that the research scheme was appropriate for the purposes specified in the debut of the papers ; they were able to supply a house relationship between the usage of on-line food market shops and client trueness ; which showed a positive correlativity between high client satisfaction when utilizing an on-line food market shop and high client trueness.

The usage of interviews would hold given this research topic a more in-depth apprehension to attitudes of those who complete food market shopping online and besides those who do n’t and what their ideas are for the hereafter of on-line food market shopping.

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Are Customer loyalty and online grocery shopping linked in anyway. (2018, Aug 30). Retrieved January 24, 2019, from https://phdessay.com/are-customer-loyalty-and-online-grocery-shopping-linked-in-anyway/