Case Study Analysis – Change Management

Assignment Format Case Study Analysis: The Vanguard International Hospital, Bangkok

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Contemporary Issues In Management Assignment Assignment Title: Managing Change Format: Individual assignment. 40% of total marks for the module.

"We need to change," said the CEO Michael Taylor to his senior management team during an extraordinary meeting at the world class hospital. "Events must not overtake us; I am very concerned about our staff retention levels within our organization. I am getting reports from staff that they are experiencing burnout and am getting feedback about poor work-life balance especially from our Surgeons, Nurses and Marketing executives.

Many of our staff have to look after young children and some also have to care for their elderly parents, the so-called 'Sandwich Generation'. Long and unsociable working hours are taking a physical and mental toll on them. " He further went on to talk about... " Our business strategy also needs rethinking as technology becomes ever more important - some of our international rivals have now even begun to introduce 'remote surgery. I want us to redesign our strategy to make us the world's leading technologically advanced hospital.

I want to enable patients to play a more active role in their own care - I want to utilities the latest advances in science and technology to help us do this. " "We need to redesign our policies on these matters and to think clearly about how staff work within our organization. Michael noted quietly to himself that he must be careful when adopting radical changes, there is always the issue of staff resistance to change their working practices, Just like what happened during the 'revitalization plan' which he led in 2008. We must ensure that staff fully embrace any change efforts we make and our world class reputation for patient care and service quality is maintained" he stated After the senior management meeting, Michael composed the following email for recirculation to Senior Management Team: Dear colleagues, Following my comments at the meeting, we need to begin to plan for some fundamental changes to our work practices and business strategy. Please bring your responses, to the next Management Meeting scheduled for later this month.

Regards Michael Taylor CEO Vanguard International Hospital Assignment Brief Write an assignment outlining a response to the issues within The Vanguard International hospital covering the following sections:

1.  Prepare a force field analysis to illustrate the drivers and restraining forces for change applicable to The Vanguard Hospital
2. Evaluate the characteristics that may prove beneficial to an individual appointed to a change agent role and demonstrate how they may be utilized when implementing change strategies for The Vanguard Hospital
3. Examine and evaluate various options and practices that are open to this organization to enhance staff retention and work-life balance improve technology to gain a lasting competitive advantage Offer conclusions to the issues that you have examined Please consult your notes and recommended textbook for any clarification of theory or concepts. Make sure to cite academic sources support your answer explaining the impact of these threats. Use graphs and statistics to aid your answer (reference these).

Marking Scheme Marks will be allocated for the following sections: 0 Force Field Analysis The Change Agent 20 marks 25 marks Strategic Changes introduced staff retention and work-life balance (20 marks) Technology and Competitiveness (20 marks) 40 marks Conclusions Presentation and Referencing 5 marks 10 marks Plagiarism and Referencing

Referencing: The sources should be properly referenced both within the text and at the end of the assignment

- All sources should be cited within the text e. . Murphy (2008) believes that... All quotations from the works of authors must be clearly identified as such. Organizations must be aware of their external environment" (Murphy, 2008). Hence the full reference should be listed in the bibliography at the end of the assignment. Plagiarism Students must submit their work through turning. Com.

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