The Goals Of Management In Dealing With People Commerce Essay

Management trades with people, their thoughts and things related to them. In a simple signifier direction can be defined as the art of things acquiring done through people in groups organized officially [ 8 ] .

Management is the procedure where groups of people are involved in public presentation of organized activities. In an organisation with a big figure of employees the procedure of direction directs the directors to execute some maps such as planning, staffing, commanding, forming and directing to acquire things done by others.

Organizational behaviour can be used to better the direction patterns for act uponing the employees efficaciously and working with them. Management is the key to obtaining organisational effectivity. Organizational effectivity depends on run intoing the rapid altering demands of the organisation such as holding the right people for the right occupation and at the right clip. It helps understand the production and behavioural control in an organisation.

The survey of organisational behaviour in an organisation has the undermentioned advantages:

It helps to spread out the skyline of direction.

It helps better the organisational public presentation in line with the single public presentation which include reward systems, leading, motive etc. ,

It helps develop committedness among the employees to accomplish their personal ends thereby accomplishing the ends of the company.

It helps to understand, predict and command the behaviour in the organisation.

There are legion factors that determine the successful public presentation in an organisation, but for our treatment we will see few of import factors which are as follows:

Recruitment and Choice

Training and development

Reward through proper Performance Appraisal System

Effective Communication Skills

Developing Dedication by Motivating employees

Besides, there are many factors that contribute to the altering nature of work at organisation, but the two chief factors are:

Current market scenario requires organisations to be more competitory and client focused, hence there is an increased force per unit area on the organisation

The discovery in IT and communicating is another factor. For illustration Mobile and cyberspace have made work to be separated from clip and infinite.

Organizations have changed their focal point and their chief rules are:

Specifying vision and values from the consumer ‘s position

Making a value concatenation i.e. , specifying activities and procedure that add value to clients and associate them

Remove activities that add no value to the organisation.

Reducing inefficiencies in the undertakings in an organisation.

These rules have added value to the organisation enabling them to react quickly to clients ‘ demands and back uping alteration and encouraging invention. I would besides be discoursing the assorted alterations in the nature of modern work environment relevant to the factors I ‘ve stated above.

Recruitment and Selection [ 5 ]

Recruitment is procedure in which a qualified and suited individual is selected for a occupation in a company. The enlisting procedure is the duty of the HR section and assorted methods are available for this procedure such as interviews, aptitude trial, questionnaires etc. , It is a forming stage and is the most hard stage for the directors.

Let us see the enlisting and choice procedure at Tesco. There are different ways through which Tesco advertises its vacancies. It first advertises its vacancy internally through intranet for two hebdomads. This provides an chance for the current employees looking for a alteration at the same degree or for a publicity.

Tesco advertises its vacancies on the web at for external enlisting. It besides displays vacancy boards on its shops. For managerial places the applications are made online. The appliers chosen will hold to first undergo an interview and for the concluding phase they will hold attending at the appraisal Centre. A waiting list of appliers is prepared by the shops and as the occupations become available campaigners are finalized.

Specialist occupations as bakers and druggists are advertised externally through the undermentioned agencies:

Through the web and offline media

Through telecasting and wireless

Through advertizements in newspapers and magazines.

As many other companies Tesco besides looks frontward for cost- effectual manner of pulling appliers. Though advertisement on media and magazines is expensive but sometimes this becomes indispensable to pull suited people for the vacancy.

Choice can be defines as choosing the most suited individual from the list of campaigners who have applied for the vacancy taking into consideration the Torahs and ordinances of employment. Screening is an of import portion of the choice procedure and ensures that the selected campaigners for the interview will be best suited for the occupation.

There are different phases in the showing procedure. In the first phase, the pickers at Tesco look through the CV ‘s of the appliers as this briefs the campaigner ‘s instruction and occupation history. A CV helps to measure whether the campaigner meets the specification for the occupation.

Screening is followed by the campaigner who attends the appraisal Centre. This procedure takes topographic point either in shop and are run by directors. The campaigners are assessed through assorted exercisings such as squad work and job resolution. This besides provides consistence in the choice procedure.

In the modern work environment, the choice and enlisting procedure has become more sophisticated and elaborate to choose for the best cognition and accomplishments in the market. The figure of testing procedures that organisations hold to choose the right campaigners has increased and besides the type of trials have become more extremist in their attack. Trials such as psychological rating and emphasis interviews are a common pattern in today ‘s work environment.

Training and Development

Training is really indispensable for the freshly recruited employees. It is besides really indispensable for the employees already employed so that their accomplishments are up to day of the month and in line with the latest tendencies and engineerings. Training is going an indispensable portion of every organisation these yearss. Employees are made to undergo developing plans in order to maximise their possible to run into organisation ends.

Lashkar-e-taibas us consider Barclays for our instance survey here. Training is a really important undertaking for the Human Resource section at Barclays. The chief ground for this being the initiation plan helps employees understand the assorted policies and the construction of their occupations. This will besides give employees plenty clip to set themselves to the environment in the organisation together with bring oning new thoughts and accomplishments in the employees. Training is the most hard and ambitious portion in the organisation as it is a uninterrupted procedure where the trainer moving as a alteration agent makes trainees acquire familiar with the new organisation.

The followers are the chief preparation purposes at Barclay:

It helps to increase the degree of assurance and motive in employees

It creates a feeling of accomplishment and personal satisfaction

Improves the quality of staff and improves their accomplishments.

The above are the conducive factors that the aid the HR achieve their end of doing the employees feel a portion of the organisation.

Choosing a suited a trainer is a really ambitious issue as he a jobber between the employees and the organisation. The trainer has the undermentioned duties.

The trainer must measure the demand for developing the person and put up a preparation plan for the employee in order to make the ultimate end of the organisation.

He must plan the preparation plan.

The most of import undertaking at Barclays Plc is group engagement. Hence the chief purpose of the trainer would be to promote this undertaking.

The trainer acts as a courier between the employees and the direction.

The trainer must do certain that the freshly learned accomplishments are being practically applied.

He will make up one’s mind the demand for farther preparation on the footing of the current public presentation assessment.

In the modern work environment employees are keener on maintaining themselves in touch with the latest technological development. They ever pick up accomplishments and heighten their cognition quotient so as to confront the turning competition in the current work environment. Therefore using preparation and development strategies would be easier and would better the overall quality of the work force.

Performance Appraisal and Reward System

Performance assessment is a procedure where public presentation of an employee is assessed in footings of expected ends set for them. On the footing of public presentation appraisal the company decides publicities, expirations, the degree of supervising and the responsibilities and duties to be assigned to the employees. During the stage of public presentation appraisal the existent public presentation of the employees is assessed and evaluated. The HRM is responsible for the public presentation assessment and it is its responsibility to go through the information accurately and impartially to the direction so that necessary and future disciplinary steps can be taken. The HRM faces the undermentioned issues during public presentation assessment:

Recognition and designation of an employee ‘s strengths and failings. This will assist to use the strengths more efficaciously and the necessary stairss to be taken to get the better of the persons failing.

In certain instances employees should be given full attempt, therefore the HRM should place the jobs which are doing this. This besides provides information needed for HR planning and act as an input to the HR section. This acts as a footing to do determinations such as schemes and future long term aims.

It is the responsibility of the human resource direction to make a method of public presentation assessment and system of wages. The method created should be in line with the aims of preparation and development plan. Defined criterions should be set to mensurate public presentation. The HRM should make up one’s mind who will be utilizing the assessment method and appraised by the method created. The HRM should garner feedback from the employees about the assessment method created, this will move as beginning of hiking the employees morale. This will assist the employees assess their strengths and failing. This will further promote the employees to make better to acquire a wages from the organisation. Employees in the organisation attempt to make undertakings that will non alone acquire them wagess in the signifier of fillips and inducements but acknowledgment in signifier of certifications and decorations and besides assessment for making something new and advanced. This will assist actuate the employees.

In the instance of Barclays the wages system is really of import as this will assist act upon the employees to make something better and advanced. The wages system finally acts as a motivational factor for growing in future and is non an easy undertaking. As this depends on the duty and the type of occupation being done. [ 7 ]

If the public presentation direction system is handled carefully and decently, leads to outstanding public presentation by employees and increases the degree of motive diminishing the absenteeism deficiency of morale of employees.

Performance assessment and wages strategies are critical in today ‘s work environment because employees today are more influenced by the corporate life style and are ever in the sentinel for better occupation chances and hiked wages. Therefore it is indispensable for organisations to maintain their employees loyal towards them, and the easiest and most effectual manner of making it is public presentation assessment and wages strategies.

Effective Communication Skills

Effective communicating is nil but an art of conveying our message clearly to other people. It involves a batch of attempt for effectual communicating as any mistake or deformation will ensue in misunderstanding of message. Lack of effectual communicating may ensue in deficiency of information, misinterpretations, employee public presentation may diminish which may finally impact the company ‘s turnover. Ineffective communicating may go a beginning of struggle and thwart the employees. The director ‘s inability to pass on efficaciously may take to the inability of employee non executing good as per the company demands. This happens when the employee is non cognizant of what is requested of him and finally leads employee dissatisfaction.

Effective communicating has its ain benefits in the workplace. Effective communicating from directors to employees will ensue in the employees making their occupation good. A good direction manner together with a positive communicating attack will be rather effectual in the workplace and will take to better understanding between the employee and director.

For an organisation to be successful communicating should go on both internally and externally.

Internal communicating: between direction and employees.

External communicating: this takes topographic point between staff and clients.

Let us see Vodafone as a instance survey to exemplify the effectual communicating accomplishments [ 3 ]

Internal Communication [ 2 ] : this takes topographic point inside the organisation between the employees and direction. Here the employees act as stakeholders. This communicating may take topographic point in any of the signifiers listed below:

Vertically: this the top down attack which happens from the senior employees to juniors associates. The ultimate end here is to better the public presentation of undertakings and do the junior employees understand the company ‘s precedences and demands.

Horizontally: this takes topographic points between assorted squads and across sections. The end here is to do certain functions are efficaciously carried out and undertakings completed.

Intranet with restricted entree to people within the concern is a great tool for advancing better communicating.

External communicating [ 1 ] : this takes topographic point with clients. Vodafone has laid a rule for communicating as “ We will pass on openly and transparently with all of our stakeholders within the bounds of commercial confidentiality ” . Vodafone believes that this will cut down the barriers to communicating. It makes certain that its messages are conveyed both verbally and not verbally.

For verbal communicating the company has set contact centres so that the staff can be in direct contact with the clients and farther giving an chance for its staff to speak to the clients about the issues.

Non verbal communicating can take topographic point through assorted methods such as advertizements in telecasting, newspapers and other media, the Vodafone logo. This besides acts as a method of finding the place of the trade name. Further methods of non verbal communicating include SMS to reach certain clients. Gross saless information can be reached out to clients through literature in the Vodafone stores.

The many signifiers of communicating through which Vodafone reaches out to its clients are as below:

Promotion and gross revenues material- Vodafone makes certain that the advertisement stuff is right and follows its Business rules. This besides helps the information reaches out responsibly to its stakeholders together with advancing its merchandises and services.

Awareness and Information: Vodafone promoted the usage of nomadic phones responsibly in the autos. It took the complex stuff and translated the information in easy to understand signifier and made the public aware of the new jurisprudence and appropriate usage of phones in the auto.

Explanation and counsel: nomadic phones have wellness effects on human existences. But the latest scientific research has something new and Vodafone needs to convey these findings clearly to the clients.

Communication in today ‘s work environment is non merely of import as a agency of better procedure flow but besides as a agency to convey all the employees together as a individual unit. This is truly good when the employees have to work in a squad environment. In today ‘s work environment, employees have entree to societal web web sites which are capable to increase the bond between employees and better their attempt as a squad.

Motivation to give Employees

A good motivated staff is a key to a productive and pleasant environment in a workplace. Motivating the employees must be one of the cardinal duties of a director. An effectual direction and leading reflect through effectual motive of employees in the workplace. Understanding the human nature is a cardinal to effectual employee motive.

The key to public presentation betterment in an organisation is motive. Motivation is really indispensable for any concern to last and stand out. Motivation is a accomplishment and must be learnt. Performance can be defined as a map of ability and motive as below

Job performance= map ( ability ) ( motive )

Ability depends on instruction and preparation. Motivation has the undermentioned seven schemes through which it can be initiated:

Fair intervention of people

Positive and high outlooks


Satisfying the demands of the employees

Puting ends at work

To reconstitute the occupations

Set wagess and acknowledgment for public presentation

Every organisation has its ain ways to actuate the employees to guarantee that ends and marks are reached [ 4 ] .

Motivation plays a critical function in today ‘s work environment. Due to the cut-throat competition between organisations, it can be seen as a common pattern for organisations to engage their challenger ‘s best work force. So as to avoid that, employees need to be motivated non merely in footings of their inducements and salary bundles for their physical demands, but besides with congratulations and acknowledgment and better work environment to ease their psychological demands.

Obstacles to Effective Performance

The chief obstructions to effectual public presentation in an organisation are as follows:





Culture is related to beliefs, values and customary ways of making things. The chief ground for employees go forthing the company is cultural mismatch. Harmonizing to the present civilization employees are required to hold a clear apprehension of short term and long term ends. The employees are required to hold a shared vision and values every bit good as being productive and motivated.

The organisational civilization is determined by the leading manner and patterns in an organisation and hence dramas an of import function particularly during acquisitions and amalgamations. Every organisation has a set of values and beliefs. When an employee is exposed to a new civilization, the person goes through a province known as civilization daze. When the companies merge the employees from the non dominant company demand to accommodate themselves to the new civilization of the dominant company.

Let us see Barclay Plc for case. Barclay acquired Lehman Brothers and one of the major issues for Barclay after this acquisition is to take into consideration the two different civilizations in these two companies. Most of the employees of Lehman Brothers have left Barclay and a few did non fall in Barclay. This makes it clear that the employees are non ready to accommodate to the new values, leading manners, beliefs and patterns of the Barclay civilization. One of the biggest challenges to the direction at Barclay is to do employees accept the new civilization. The alteration in civilization finally has an consequence on the motive degree of the employees, their committedness to the organisation and their battle in work. Another effect of an acquisition is that the persons from the non dominant organisation will experience like loss of individuality and the others will hold a superior feeling. This will finally impact the company accomplish its ends and aims.

Another major issue of civilization when the two organisations were merged is it will deviate the attending of the employees and do the less productive. The attending of employees will be diverted to issues such as occupation security, feeling of uncomfortableness working with new employees. Job security is the chief issue as there will be duplicate of sections and to pull off the staff, the organisation can cut down the work force.

The occupation profiles may be redesigned which may hold an impact on the public presentation of the employees. The employee ‘s motive, attitude and public presentation are determined by the civilization. Motivation and civilization go manus in manus. More an employee is motivated ; the civilization will be healthier. The cardinal factor to be dealt in any organisation is motive. If an employee is non motivated decently so the employee will hold job accepting the new civilization which will impact the person ‘s ability to make the occupation efficaciously and expeditiously. The company should hold flexible civilization if a determination of acquisition is taken. This will let the new employees to set to the new civilization.

Culture reflects the manner of direction and leading. A little alteration in the values, leading manner and thoughts will assist the new employees adjust to the new environment. This is non easy undertaking, but since Barclays has taken a determination of amalgamation it should be ready to see alterations in its civilization and leading manner.


Except for alteration nil is changeless in this universe. Every activity in an organisation consequences in some alteration. It can hold a positive or negative consequence depending on the communicating made through alteration. The acquisition of Barclay and Lehman Brothers bought together a immense alteration in both organisations. New schemes and policies, processs and work environment were created for work in both organisations. Change should affect people and non be imposed on people.

Fixing the employees of an organisation for alteration is a really critical undertaking and it is the duty of the direction to make this. This can be done through assorted methods such as through unwritten communicating, via preparation plans or through guidance. The major ground for the Lehman employees go forthing Barclays when the two organisations were merged is that the alteration was non managed decently.

The cardinal rules needed when be aftering to pull off alteration are as follows:

Every individual reacts to alter otherwise.

Each individual is different and has its ain perceptual experiences and penchants. A few people ever look frontward to alter and new things and it easy to manage them. But it is a really hard to manage people who ever like things the manner they were. These sort of people will see emphasis and dissatisfaction and negative attitude towards their opposite numbers penchants.

Every individual has his ain demands and precedences

A few people work merely for money but a few for the ego and societal designation. Change can be managed efficaciously by planing occupations in a better manner through occupation redesign, occupation rotary motion direction etc.

Pull offing outlooks realistically

The organisation should do clear to its employees that it can non do everyone happy at the same clip and this should be communicated efficaciously and realistically. The relation between outlooks and world is really of import.

The direction should make the undertakings listed below in order to pull off alteration efficaciously:

The direction should animate people and put certain aims, ends and values for the organisation

It should put up a communicating web such as face to confront interaction so that new thoughts and policies can be easy communicated. If there are any obstructions in the manner of communicating so those should be removed as this will assist people accept alteration.

Change can be made inevitable by publicities, enlistings and wagess.


When Barclays merges with Lehman struggles were natural to originate as people from two different civilizations and two different companies were unifying. Get downing with little differences, struggles may make to higher degrees which will finally impact the organisation. Since the civilization of both organisations is different each will hold its ain thoughts, schemes, positions and ends.

The different types of struggle that may originate when people of two different civilizations merge are as follows:

Conflict with foreman

Since the director has a more experience and bigger position it will non be good to meet struggle with the foreman. In order to avoid such a struggle it is better non to oppugn his authorization and any thoughts and positions should be presented in the signifier of suggestions.

Conflict with co-workers

Different point of position will take to conflict between employees. This can be done resolved through proper communicating.

Conflicts with the subsidiaries

Conflicts can be grips efficaciously by one of the undermentioned ways:

Each individual should be given freedom to show their positions.

Conflicts can be sorted to a greater degree by placing positive minded people.

Not everyone may hold a wide vision as ours. So communicating and discoursing our vision will assist maintain struggles off.


The base of any organisation depends on the policy, the values, the vision, the doctrine and ends set by the direction. These act as the drive force for the organisational civilization. Culture in a workplace determines the leading manner, the type of communicating and group kineticss within the organisation. The employees in the organisation perceive the civilization as a quality indispensable at work which has an impact on the grade of the employee ‘s motive. This ultimately affects the public presentation, personal growing and ego development which finally affect the organisation from accomplishing its ends.

The above discussed constructs such as communicating, motive, civilization etc, do up merely a little portion of the theories of organisational behaviour and theory. The success of any organisation is determined by the application of the constructs of organisational behaviour in the organisation.

The best manner to manage struggles in a workplace is to turn to them through treatments and arguments. Conflict can hold a positive consequence within the organisation if it is addressed efficaciously. A successful director is one who takes clip to turn to and cover with the struggle. This in bend will take to a healthy and diverse work environment.