Any telecommunications and/or computer related equipment or interconnected system so sub system of equipments that is used in the acquisition , storage , manipulation , management movement , control , display , watching , switching , interchange , transmission or reception of voice include software form ware and hardware. (Terry Lucey 2005)
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Discuss the different components of Management Information System (MIS)
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MIS is one the most important system that provides information that is required to set organisation impression as par MIS consider three important sources that are technology, resource. MIS is regarded as one of the subset over all internal controls procedure in business which evaluate application of human resource, documents, technologies procedure and supply of material and handling etc used by management account. MIS method is the best of stock method to tied the automation or support of human decision making for example decision support system experts.
1. Article One
User Perception Differences In ERP Implementations
Business process those are managed by the ERP system will not consider as static because in begging they define a monitoring activity is needed during the process of information operation and improvements should be made when possible[…]there implementations involves the process of customizing the most important generic package and aligning with the specific need with the enterprise.(Edie and Madison 2005)
The Enterprise Resource Planning System has been develop to help most coordinate the information flow that parallel and physical flows of goods from raw material to finish goods the main purpose of ERP is studying to examine user perception differences in ERP phases and preparation and training and usefulness the main study use both qualitative and quantitative research to triangulate results this both qualitative analysis points one of the most important of all the four phases in EPR implementation the main important keyword are ERP IT adoption , IT implementation and user perception
1.2 Critical Analysis
The positive aspects of this articles generates the most important topic that is nothing but ERP implementation due to the need and adapt the enterprise to the software package rather than the other way around basically its often necessary to redesign enterprise business process the business process alignments that is adapt various envoi mental aspects such as existing information system ( Soffer et al 2003) . The ERP approach to optimize company internal value change because basically its the software that’s fully installed across the entire company it connects the entire whole company components of the business process through logical transmission and sharing common data with frame integrated frame work .Its the software that is only essential organise codes, and standardise and enterprises business process and data these software converts transactional data so that it can analysis .The important literatures reviews hypothesis is that ERP implementation resource planning IT adoption implementation etc. However the Bad debts of ERP as the implementation of ERP system that’s leads to a series that is most critical issues at it requires global reconsideration of bossiness procedure […] the ERP system is a difficult task as its entitles a great deal of time and it result in large cost ( Quiescenti et al 2006) means the adaption of ERP in any organisation is cost worthy and it also built enterprises process re engineering process system, further more this activity could be very crucial and somehow negative for small enterprises business relies on its specific proper business process.
2. Article Two
The TQM EXTENTION: TOTAL CUSTOMER RELATIONSHIP MANGMENT
Customer relationship management define as a cross functional process for achieving a continuous dialogue with customers as well as a cross all their contract and access point and it personalised treatment for their most valuable customers to increase customer retention as well as their effectiveness’ of CRM always takes good view towards customer care and let them organized there self that is nothing but customer service to create and add value to the company the most important part of customer relationship management is related to their process .as said byDay and van baulte (2002) Fletcher and taplin (2001) define CRM is nothing but a set of business process over all policies designed to capture retain the customer needs and services etc…the basic important aspect is customer related process inputs and out puts from customers according to (BLODGETT et al.. 1993)projected that the customer relativeness can be underpin by successful customer relations including contact with staff ,out bonds ,customer transaction ,price ,value term. Participation from customers begins with interaction at contact get in touch to collect customers detail by their needs and wants of customer.
2.2 Critical analysis
Customer relationship management over all wants customer satisfaction and has positive effect on customer loyalty intentions across wide range in all services and products (Fornell,1992) CRM always focused on business and probably it effect on customers contentment for least following basis. Trust is the main important feature or we can say facet in the building and growth in quality relationship contentment giving and taking assurance in relation to customer loyalty, here about the importance of trust in that to gain customer honestness.
( Reichheld and schefter 2000 ) . Management responsibility element of CRM and their strategies their main premeditated change from a product focus on culture basically on customer how ever CRM business tactics information as well as their service and the every person of the company is responsible of following crm strategies.
3. Article Three
Supply Chain Management
In 2008 when economy of the world is collapsed the SCM helps the organization in re building their infrastructure within the organization and it also help to cover the supply and demand in up and down stream within the organisation and its also responsible for get in time of goods which automatically increase the company efficiency and growth and CRM these services reduce costs and supply chain as well CRM process with information with latest most powerful software experts says that ongoing boom transaction and trade is related to services .in ancient period companies kept their suppliers at aim length and even had adversarial relationship with them.
3.2 Critical analysis
Supply Chain Management it’s the service that available on demand over the internet like other cloud based business software such as (CRM) e business and accounting, tools etc now days companies could not afford to build to there own maintain by themselves…we don’t compete as individual business anymore we compete as supply chains say martin Christopher .in the olden days companies kept their suppliers at arm length and even had adversarial relationship with them supply chain enhance the complications in the movement of goods and also make higher the lead time and increase the stocks in inventory, We don’t compete as individual business any more we compete at Supply Chain Martin Christopher professor of marketing and logistics of Cransdield School of Management England as here it proves that supply chain services available on demand over the internet that the cloud base business software such as CRM business and accounting tools from sales force.
ERPCRM Supply Chain
In article one author try to discuss about the Enterprise Recourse Planning its uses and implementation in any organization if we compare ERP with the CRM and SCM it deals with handling of information with in the organization and it optimise the company internal value chain and its also help in gathering information useful for the future of enterprise. But is also support CRM and SCM.In the article of CRM the author wants to explain the relation between the organization and the customer and explain the effectiveness of CRM because increase the profitability of the company and it plays a great role in any organization for increasing the revenue and building better customer relationship.In this article author says how the good and bad supply chain could effect working of any organization and its importance plays the major role in aspect of time and profitably and supply chain is depend on the ERP an
After analysis of three articles we find that these three components of Information Technology Management are very useful in building a good and profitable organization ERP has a different role while CRM helps in retention of customer retention and increase sale service and satisfaction of the customer and always acquiring and retaining the customer , ERP is responsible for assessment and structure of organization and help to analysis the weakness of a company and the third articles we analyse the global economy and multinational companies because good managing of supply chain management a growing number of manufactures and retailers are found and also help in reducing cost but making it faster and easier to share information.
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