Business Organisations And Their Environments

My situation at Abbey is that there is a management style changing to cope with internal pressures of expansion and development within departments to keep the performance of the company at it's peak, which is leading to performance pressures of individuals within the company like myself and will affect the way we work at the company as a whole as well as individuals themselves. The responsibility placed on management is to organise, direct, motivate and control their resources for the overall effective benefit of the organisation[ 2].

In order to control, we need information on what is happening (principle of feed-back) and a previously prepared plan of what Abbey intend doing. Abbey compares information on events occurring against the plan and then they decide what action to take to maintain or re-direct performance to plan. A decision can then be taken. When may events occur, a need for processing a high volume of data results? Abbey must have tight control; data on events must be processed quickly to provide information for appraisal, the longer the delay, the longer the operation may be out of control.

[ 3] Thus we have a rapid processing of a high volume of data to provide information. This can only be done effectively using computer based systems. Management require information to support them in decision-making. Change is occurring even more rapidly due to new materials, new manufacturing methods, new products, market pressure and etc. Management are faced with the challenge of trying to exercise control in circumstances which may be completely new or about which there is little known knowledge.

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Abbey, therefore need help from tools such as modelling to support them in trying to understand the nature of problems and possible actions to take. Such help and support is provided by suitably designed computerised information systems, to handle the volume of transactions rapidly, economically and accurately and provide right information in the right format at the right time to support decisions (or take decisions based on formalised decisions rules).

The net effect of such system should be to reduce uncertainty and increase predictably and therefore, give more effective control. This should be the objective of all information systems. Internal Pressures of lack of motivation[ 4] within the company, where the manager has to take charge of the situation and try to resolve it as efficiently as possible to reduce the long term damage this could do to the company internally, For example if many teams are not having the right team spirit between themselves then them managers must be told.

This is because it is not just affecting the teams, it is affecting the entire Abbey. This is because if people in the team are not communicating with each other then they cannot solve problems or enquiries of customers. This is because if a colleague has a customer who makes a specific enquiry and the member o staff does not know that answer or information to the enquiry then he/she could ask the team members, but in this case he/she cant because the team members are not speaking to each other.

So in this case it could affect customers because wrong information could be given to them. If the customers find out that the wrong information has been given to them then they might leave Abbey and go to one of its competitors like Abbey because the customers will be thinking that Abbey are not professional enough to deal with them. So because of one team not speaking (communicating) to each other it affects the entire Abbey.

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