Quality Management Proposal
BJB Quality Management Proposal Outline Learning Team B Christie Bryant, John Deprimo, Kareemot Olorunoje, Ammy Solis, Michael Willis, and Patrice Wills MGT/420 Kathryn Kendall November 5, 2012 BJB Quality Management Proposal Outline Introduction As a manufacturer of high-end compact disc changers for the automobile aftermarket, BJB manufacturing currently has no quality program.
The organization needs a strategy for improving business performance through the commitment and involvement of all employees to fully satisfying agreed customer requirements, at the optimum costs, through the continual improvement of the products and services, business processes, and people involved (Total Quality Management - TQM, Unknown). The company’s president seeks to gain a competitive edge in the compact disc changer industry over its competition by establishing a total quality management (TQM) program. 1) Product and Needs of BJB Manufacturing Company 2) Quality Management Approach ) Role of Leadership in Planning, Developing, and Implementing Week 2, Part I: Prepare a total quality management program for BJB Manufacturing Company by writing a 700-to 1,050-word paper in which you develop a quality management approach for BJB. 4) BJB Manufacturing Company Quality Management Initiative Proposal * a) Determine what needs the stakeholders may have for BJB’s products. b) Analyze the product and needs of BJB, and then select the quality management approach that would be the best fit. Explain your rationale. c) Describe the role of leadership in planning, developing, and mplementing a quality process in BJB. Week 3, Part II: Continue building your proposal by incorporating your instructor’s feedback from the Quality Initiative Proposal, and adding 700-to 1,050-words to address theory. * 5) BJB Manufacturing Company Quality Management Theory d) Select one of the theories that you feel would be the best fit for BJB and the successful implementation of this particular project. e) Address how these quality theories and process-driven and customer-driven quality requirements apply to both the manufacturing and service industries. * * Week 4, Part III: * Continue building your proposal for BJB’s Strategic Planning Committee by adding 1,050-to 1,750-words outlining the strategies for addressing quality management issues and determining an effective means of deploying the quality management initiative. 6) BJB Manufacturing Company Quality Management Implementation Strategy * 1. Analyze factors that should be considered when measuring the results of quality initiatives by using the quality initiative the Learning Team selected to be the best fit for BJB.
Address the leadership’s roles in successfully deploying an initiative. Then determine how this approach would help enhance the accomplishment of the following: i) Reduction of the number of product failures ii) Material and labor costs due to gains in operational efficiencies iii) Profitability iv) Customer complaints management v) Environmental regulations compliance vi) Reduction of the number of damage claims and service reliability in the supply chain vii) Levels of inventory iii) Inventory damage and shrinkage management ix) Communications, cooperation, and coordination between all departments within the company improvement * * Week 4, BJB Total Quality Management Program, Parts I through III Presentation * 2. Prepare a 12- to 15-minute oral presentation of Part I-III of the BJB Total Quality Management Program proposal your team developed. Include 7-12 Microsoft® PowerPoint® slides. * * Week 5, Part IV: * * BJB Manufacturing Company Quality Management Supplier Alliance Metrics Report
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Prepare a report in which you determine supplier alliance requirements and appropriate metrics for BJB to measure the performance effectiveness of their suppliers. What recommendations would you present to BJB’s Strategic Planning Committee to integrate the supplier alliance and metrics? a) Determine KPIs for forming supplier alliances as well as how BJB would evaluate supplier qualifications and performance. b) How do these measurements help ensure a competitive advantage for BJB? c) Analyze the types of costs of changing supplier alliances. 7) Conclusion 8) References
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