Technology and Operations Management

Last Updated: 07 Apr 2020
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Information System Management (ISM) is the process by which organisations form strategies on how forces can be applied on information technology use and management to create value to their products and enhance competitive advantage (Pricewaterhousecoopers’, 2009). Organisations have used information systems in defining most of their production operations and to foster competitive strategies leading to improved quality production.

Information systems management is essential in organisations to help the executive monitor all stakeholders’ activities and contributions towards quality performance leading to increased returns on assets (Baltzan & Phillips, 2009). Comments on Information System Management (ISM) Information system management can be applied in different ways to directly support the organisational objectives to improve customer services through operational efficiency and effectiveness (Pricewaterhousecoopers’, 2009). Information systems management can be used to promote the following. First, cost reductions to customers and to the organisation as a whole.

A global SAP system can be implemented in an organisation to facilitate streamlining of the supply chains based on decision-making to ensure improved response time to customer requirements. SAP systems leads to improved inventory management and purchasing processes to promote customer services through integrated customer services and the incumbent inventories (Baltzan & Phillips, 2009). Integrating services will lead to cost effective way of procuring services and communicating with the customers and suppliers to meet their orders and requirements effectively (Baltzan & Phillips, 2009).

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Improved inventories will facilitate ordering and reordering when necessary. Second, Information technology systems can be managed to ensure product or service differentiation and competitive advantage in an organisation. Electronic marketing systems can be used in organisations to enable customers to order online at their own convenience in a 24/7 basis. Intranet links can be created to enable customers’ access different services or products offered in an organisation to identify the available inventories, orders and shipping details and requirements such as advance notices, different shipping options available and their respective charges.

Third, the management in an organisation to facilitate innovation can implement information systems management. Information systems can be used in tracking new product development and performance promotion (Baltzan & Phillips, 2009). Through information system management, organisation can easily determine and assess performance for example sales performance to facilitate adjustments in the inventory and stock availability taking advantage of the potential opportunities as availed in different markets in a cost effective way (Pricewaterhousecoopers’, 2009).

Forth, information system management can be used in management operations to facilitate quality improvement and continuous organisational growth. SAP and Cognos Executive Management Information system provides different operational platforms through which successful replication of the systems can be done to allow increased reachability and reliability. An interoperable information systems platform will facilitate system usability by allowing system users to access the system from any point and using the same access commands or techniques (Baltzan & Phillips, 2009).

Fifth, information technology systems can be applied in leveraging alliances in organisations. An organisational executive can use enterprise resource planning (ERP) systems and procurement to enhance collaboration with the potential suppliers leading to increased visibility of sales information to the vendors. Increased visibility to suppliers is principal in determining when to replenish leading to improved services to meet the demand and supply effectively.

Thus, a proper management of the information systems will benefit an organisation by giving them a chance to provide on-time services leading to improved shipment and lead-time translating to improved customer satisfaction (Baltzan & Phillips, 2009). If all these applications are implemented in an organisation, improved competitive advantage and economic stability will be achieved.

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Technology and Operations Management. (2016, Oct 03). Retrieved from

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