HRS Manager’s Role in HRS Management, Outsourcing, and Shared Services

Hrs manager is also responsible or the management of HRS to assist the company to reach their target. Moreover, HRS manager shares duties with line manager and HRS professionals. Line manager also seeks the guidance from HRS manager for selecting employee, training for staff, promoting staff and taking disciplinary action HRS outsourcing (HRS) is a process to hire external HRS professionals to help with HRS issues. The main point of HRS is to decide which needs to be out sourced and which needs to be kept. Mainly HRS focus on routine transaction oriented processes and clerical work.

Yet, the strategic HRS management Is still taken care by HRS manager. HRS outsourcing is processed In these ways: Business process outsourcing, Discrete services and multiprocessing services. HRS shared service centre Is a expertise centre which helps to take the routine transaction and activities for the company in one place. HRS shared services centre offer another option for HRS outsourcing and offer the same saving cost and services. Less professional will be needed while the shared services centre is used, in which can help the company to save a lot of cost.

Also the most useful function to use hared service centre is to arrange payroll, relocate and support for recruitment, training and development, planning and retain the professional. Professional Employer Organization is organization to rent people to other business. PEP manage the administrative needs of employees and PEP will pay for the staffs salary and other compensation, benefits. PEP has the power to lease, release, and discipline and reassign the employee. However, the company can still have enough control so that they can run their own business.

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PEP Is benefit for staff because they offer the staff a to of organization so they usually have economies of scale that allow them of have a wider selection of benefits at a cheaper cost and they have a huge number of employee in the pool. Line manager involved in individual department and mainly in charge of their own section. Nowadays, the line manager is involving many tradition al work of HRS manager and is performing their duties as well. For instance, all the recruitment and selection process, performance evaluation, developing of employee have been transferred to be done by the line managers partially.

Intercontinental Hong Kong Is a five star hotel In Hong Kong, the service standard Is a very Important factor In the hotel industry. HRS Is responsible to process the recruitment and selecting of the employee, also they are the first one to screen the Interviewee for Individual department In order to make sure every Interviewee Is up to standard and then to be selected by the line manager or department head. HRS quantify interviewee for individual department they can save time for any not necessary interview and can hire a suitable person in a short time.

In order to maintain a high standard in a hotel, training is a must for the staff. HRS is one for the department responsible for this. They hold different training for different department timely. For example, for the restaurant they invite some professionals to have a talk or wine tasting to the Food and Beverage staff to enhance and keep updating their knowledge. For the front desk, HRS chooses Some special comment card from guest then share with the staff and also ask that complimented staff to share the tips and how to please the guest.

Other than the training and recruitment, Rewards is a significant recognition to the staff. In every quarter, HRS holds a reward presentation to all the staff who is complimented at least one time by the guest. They can get, for example a certificate to thank the great performance to the staff by management, a bottle of wine and Food and beverage coupon in the hotel restaurant, in which depends on the number of compliments. This action is to show the recognition to the staff and let them know the management really care and thank their amazing performance.

HRS is also a tool for the staff to share their comment to the management. HRS holds a meeting is called " Direct Line "that individual can choose their representative to attend this meeting, in which they staff can have a direct conversation to the General Manager and reflect their opinion. This action allows staff to communicate with the senior management directly and let them know the management do care their thought and opinion. After all, HRS tries their very best to enhance the staff loyalty to the hotel and take place the training to make them competitive.

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