Business & Administration Assesment Level 2 Unit 1

Unit one: Principles of personal responsibilities and working in a business environment Assessment You should use this file to complete your Assessment. The first thing you need to do is save a copy of this document, either onto your computer or a disk Then work through your Assessment, remembering to save your work regularly When you’ve finished, print out a copy to keep for reference Then, go to www. vision2learn. com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.

Please note that this Assessment document has 8 pages and is made up of 7 Sections. Name: Michael David Harrison Section 1 – Know the employment rights and responsibilities of the employee and employer 1. Identify four main points that would be included in a contract of employment. If possible, use an example contract to support your answer (feel free to obscure any confidential information). The employers name , the date of commencement of employment,main place of work , and the salary wage what would be paid to the employee for the job role. 2a) List three key points of legislation that affect employers in a business nvironment. The three key points of legislation that affect employers in a business environment are: 1. Employment law 2. Competition law 3. Consumer protection 2b) List three key points of legislation that affect employees in a business environment. Three key points of legislation that affect employees in a business environment are: 1. Health and safety 2. Pay and pensions 3. Employment rights and responsibilities 3. Identify a range of places where a person can find information on employment rights and responsibilities. You should identify at least two internal and two external sources of information.

A person can find information on employment rights and responsibilities internally by asking line managers, or personnel specialists. and externally by going to local libraries and by legal professionals. 4. Describe how representative bodies can support employees. Representative bodies can support employees by listening to the employees ideas and suggestions what they have , also another kind of support they can give to employees is they are there for the employee if they ever lose there job or are made redundant and can help with any problems with salary, holiday etc.

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They are there to give the employee extra support if needed by the employee his/herself. 5. Briefly describe employer and employee responsibilities for equality and diversity in a business environment. You should give at least two employer responsibilities and two employee responsibilities. Employers have the responsibility of no discrimination against any applicants when employing them for the job position needed treat colleagues fairly with respect If possible, provide relevant equality and diversity procedures from your workplace (or place of study) to support your answer.

These documents should be annotated to highlight the relevant sections. there was a student who is disabled and he was in a wheelchair on the course i was on for business & retail , , all students and tutors treat him fairly as they did everyone else , he was not treat any differently then anyone else as it did not make him feel like he needed to be treat differently , he liked to think he was capable of things , and he really was and he was very clever. 6. Briefly explain the benefits of making sure equality and diversity procedures are followed in a business environment.

Your answer should include one benefit for the employer, one benefit for the employee and one benefit for the overall organisation. Section 2 – Understand the purpose of health, safety and security procedures in a business environment 1. Identify employer and employee responsibilities for health, safety and security. Provide a safe secure place for personal belongings of the employees to be stored provide personal protective equipment if work environment is in a factory/ construction career etc. Ensure work environment is kept clean & tidy to avoid accidents in the workplace

If a accident occurs while in the workplace, always immediately report it - also record it in the accidents file Have to tell the employer about any health & safety concerns they have that will affect them or others around them Make sure hair is tied back , and no jewellery is worn when working in a catering area / machinery. must provide neccessary health & safety training for traineees/employees If possible, provide relevant health, safety and security policies / documents from your workplace (or place of study) to support your answer. These documents should be annotated to highlight the relevant sections. . Explain the purpose of following health, safety and security procedures in a business environment. To protect the employees, any visitors , customers & clients that come in to the company. The purpose is to protect employees from accidents & illnesses , and to protect the employer from costs associated with accidents and illness 3. Describe three different ways of maintaining a safe and secure business environment. Always make sure all doors are locked , and outdoor fences to the work area are secure , make sure everything is fully secure when leaving the building by setting the security alarm

Do not give access to unauthorised people i. e , no name badge etc check fire alarm regularly , make sure everybody at the workplace knows where the designated area is to exit the building if a fire occurs , sound the fire alarm if a fire does take place to immediately warn everybody in the building to evacuate to a safe area, check fire extinguishers annualy by professional fire service workers Section 3 – Understand how to communicate effectively with others 1. Complete the table below with descriptions of different methods of communication. You should include two verbal, two non-verbal and two written methods of communication.

Methods of communication Description Verbal communication 1. face to face - one on one , or a group discussionconversation 2. speaking on the phone Non-verbal communication1. 2. Written communication1. 2. 2. Using two specific examples, explain how to choose the most appropriate method of communication to meet your needs and the needs of others. 3. Describe at least two ways of actively listening. Look at the speaker directly , with good eye contact , looking them in the eye when been spoken to or when speaking to them yourself. Avoid being distracted by environmental factors.

For example, side conversations , noises in the background - such as typing loudly on a keyboard, music from a radio playing , or a loud overheard argument in the workplace, stay focussed on what, and who you are listening to. Be sincerely interested in what the other person is talking about. If you have to state your views, say them only after you have listened. Section 4 – Understand how to work with and support colleagues 1. Explain the purpose of agreeing standards for your own work. Give at least two reasons. so that you and others around you know what is expected of you in your job role

If an employee doesn't have a standard of work or unclear then it is difficult for them to know what or how or when they should be doing it. The absence of standards makes it impossible for an employee to effectively monitor their own performance. If work standards don't exist, then things are open to personal interpretation and this can lead to conflicting viewpoints. If some colleagues work to lower standards, it can affect the work of others. Organisation provides a foundation of work standards to ensure everyone knows what is required from them and from people around them.

As an employee, we should always make sure that we know exactly the work standards required of you. Uniform standard – clean, press and shirt tuck into the trouser Behavioural standards – acceptable behaviours in the work environment - time keeping or all team members should smile 100% of the time when greeting customers. Setting high standard for your work will ensure that you produce only the best. This will inculcate good work ethics of delivering on quality at all times. 2. Explain the purpose of taking on new challenges and being able to adapt to change at work. There are many reasons for an organisation to change.

New manager or adviser, requirements of their guest, introduction of new technologies, system software, working practices, law and legal changes can effect challenges and change at work. For any employee, it is important to take on new challenges and adapt to changes because an organisation will never stays the same. Employee who can adapt and willing to change is more valuable than other who resists changing. Employee who want to advance or built up their career in the organisation must take on new challenges and adapt a role with added responsibilities and they will be notice or variation to others who will not change.

For those who do not may become redundant, no longer fitting in with the business and in the longer term they can lose their jobs. The purpose of taking on new challenges shall they arise is vital to success. By not challenging oneself, the same pattern of mediocrity or self defeating attitude persists. One cannot grow without moving onto bigger, better, and more challenging ordeals. Thus the benefits are that of self growth opportunities and a gaining of new skills and confidence. 3. Explain the purpose of treating others with honesty and consideration. The purpose of adapting to change is to understand the world is always shifting.

There is never a moment where circumstances and situations do not change. The benefits of adapting are great- new situations are not intimidating but opportunities to grow, and with change comes new ways to self discover and improve. The purpose of treating others with respect, honesty, and consideration is to provide a hospitable environment. One cannot succeed alone- so often the help of others is required to complete an important task. Also, interpersonal relationships aid in self confidence and positive work completion. Getting along with others is also proven to provide mental and physical health benefits.

By listening and respecting one another, tasks get done much quicker and with higher quality and care. One's behavior is vital to the workplace because every person plays an important role in the community. One person's negative outlook can disrupt the progress of those around that person. The workplace can immediately become a hostile environment due to the action or attitude of a single person. Ideal types of behavior that display honesty, respect, and consideration are listening to others' ideas and providing thoughtful feedback, being sensitive to the needs of others, seeking a solution that will benefit all, ooperating with coworkers, treating others fairly and with dignity, among many others. Some negative behaviors are belittling coworkers, isolating oneself from the community, ignoring the opinions of others, having a selfish attitude, seeking for self advancement while disregarding the efforts of others, and spreading false information about others are examples among other terrible ways of conducting oneself. Section 5 – Know how to plan own work and be accountable to others 1. Explain the purpose of meeting work standards and deadlines when completing tasks in a business environment. an help people know what is expected from them and other colleagues dont want to let down employer , prove to them that your the right person for the task , and show them that you can handle the pressure to finish it when given a deadline time/ date if you dont meet a deadline not only will you be affected , it will affect others in the company , and customers / clients 2. Describe two different methods that you can use to plan your own work in a business environment. make a to do list of things to do before starting on your work project / task prioritise the task and your work 3.

Describe ways of keeping other people informed about progress and compare their effectiveness. What are the benefits and drawbacks of each approach? Howgozit (Progress report) e-mails sent out periodically are best. Everyone gets notified at once. The hardest part is creating your e-mail distribution list. Also, it creates a written record of your status which is admissible in a court of law, if the need ever arises. everybody is notified immediately at the same time , so no one is unaware of anything have a group meeting to discuss everybodys progess in the work place face to face meetings would be time consuming rawback is a colleague could be absent due to illness, or prior arrangments Section 6 – Understand the purpose of improving own performance in a business environment and how to do so 1. Explain the purpose of continuously improving your performance in a business environment. To exceed your limitations. Achieve personal goals. Impress corporate officials. Increase income if on a piece-rate. Self-motivation. Satisfation. 2. Describe at least two ways of improving your performance at work. Where relevant, illustrate your answer with specific examples from your own experience. se feedback given in appraisals - good or bad to improve your work , work with the manager to agree on a plan of action to improve your skills & attributes observe team colleagues, and use feedback given from them to improve your own performance. pertemps example tutor was observed when i attended a work experience week by a lecturer.? 3. Briefly describe at least two different types of career pathways that may be available to you. Entrepreneur - owning my own business Accountancy Marketing Human Resources Economics Section 7 – Understand the types of problems that may occur in a business environment and how to deal with them . Identify at least two different types of problems that can occur in a business environment. somebody could be absent delivery not turning up on time or at all not enough time , too many tasks equipment failing, not working not been able to meet a deadline colleagues not listening to instructions provided people not focussed on what they are supposed to be , and therefore making mistakes internet access could not work , leaving emails unreplied, not been able to make video conference calls , not been able to recieve invoices electronically , and not be able to confirm orders requested by a client/ customer 2.

Complete the table below by describing at least two specific problems that can occur at work and how they can be dealt with. Typing error on a order form what has been sent to the delivery company , how to deal with it , call them and speak to the appropriate person who can solve the issue right away , apologise , explain that it was a mistake made by a junior member of staff / trainee ProblemDealing with the problem1. 2. 3. Complete the table below by listing at least two problems you are able to deal with yourself and two problems you would need to refer to others to deal with (and how you would refer these problems). f there was a spillage on the floor , i would deal with it myself and clean it up right away to avoid any accidents taking place affecting myself or any of the other working colleagues if a machine got jammed , i would report it right away to the line manager if working in a factory based workplace Problems I can deal with:Problems I would need to refer to others:How are problems referred to others? 1. 1. 2. 2. Once you have completed all 7 Sections of this Assessment, go to www. vision2learn. com and send your work to your tutor for marking.

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