Last Updated 14 Apr 2020

The Role of The Front Office

Category Hotel
Words 339 (1 page)
Views 169

A security program is most effective when all employees participate in the hotel s security efforts. Front office staff play a paticularly important role. Front desk agent, door attendants, bellpersons, and parking attendantshave the oppurtunity to observe all persons entering or departing the premises. Suspicious activities or circumstances involving a guest or visitor should be reported to the hotel s security department or a designated staff member. Several procedures front desk agents should use to protect guests and property have already been mentioned.

For example, front desk agents should never give keys, room numbers, messages, or mail to anyone requesting them without first requiring appropriate identification. Similiarly, the front desk agent should not announce an arriving guest s room number. Guest s may be further proteceted if the front office prohibits staff members frrom providing guest information to callers or visitors. Generally, front desk agent should not mention guest room numbers. People calling guest s at the hotel should be directly connected to the appropriate guestroom without being informed of the room number.

Conversely, someone asking for a specific room number over the telephone should never be connected until the caller identifies whom he or she is calling and the hotel employee verifies the identity of the person in the room requested. A person inquiring at the front desk about a guest may be asked to use the house phones so that they connect only to the hotel operator. The caller can then be properly screened to provideadditional security. Front office staff may also inform guest s of personal precautions they may take.

Order custom essay The Role of The Front Office with free plagiarism report


For example, front desk agents may suggest that guests hide and secure any valuables left in their cars. Bellpersons accompanying the guest to a room generally provide instructions on the operation of in-room equipment. The bellpersons may also review any decals or notices in the room relating to guest security. This should always include emergency evacuation paths and procedures. The front office may provide the guests with flyers containing safety tips, such as the example shown in exhibit 6. 5.

This essay was written by a fellow student. You can use it as an example when writing your own essay or use it as a source, but you need cite it.

Get professional help and free up your time for more important courses

Starting from 3 hours delivery 450+ experts on 30 subjects
get essay help 124  experts online

Did you know that we have over 70,000 essays on 3,000 topics in our database?

Cite this page

Explore how the human body functions as one unit in harmony in order to life

The Role of The Front Office. (2018, May 18). Retrieved from

We use cookies to give you the best experience possible. By continuing we’ll assume you’re on board with our cookie policy

Save time and let our verified experts help you.

Hire writer