Customer service department

I would like to acknowledge the following people for their support and assistance with this internship . From the Lotte Mart Phu Tho, first of all, I want to express my deep gratitude to thank my immediate supervisor. Ms. Trinh Thi Mai, her remarkable supervision of my internship. Her patience for allowing me to work at Customer Service department. I also thanks to Ms. Dang Thuy Dan Vy, her friendly and her availability have been a great help during my all my work here.

I would like to thank my school, Hoa Sen University, for having given me this opportunity to put my theories I learnt into practice. Also, I want to thank all my teacher who taught and trained me, helping me improve my abilities and skills which will support me in the real working environment. Finally, I want to express my thanks and my friendliness towards all the staff from the Customer Service Department for providing me with a really friendly and enjoyable working environment during 8 weeks.

This has been a really pleasant time working around those person. Let me say "Thank you" again to all "my sister" Ly Mai, Tuyet Anh, Ms. Tram, Bich Thuy and "my brother" Mr. Hiep EVALUATION SHEET I. INTRODUCTION OF LOTTE GROUP AND LOTTE MART Lotte Group is one of the largest food and shopping groups in Japan and South Korea, and a South Korean Jaebeol (conglomerate).

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Lotte was established in June 1948 in Tokyo, Japan by Japan-raised Korean businessman Shin Kyuk-Ho () also known as Takeo Shigemitsu ( Shigemitsu Takeo? ). After the normalization of Japan-Korea relations in 1965, Lotte expanded into Korea with the establishment of Lotte Confectionary Co. , Ltd in Seoul on April 3, 1967. Lotte Group consists of over 60 business units employing 60,000 people engaged in such diverse industries as candy manufacturing, beverages, hotels,fast food, retail, financial services, heavy chemicals, electronics, IT, construction, publishing, and entertainment.

Lotte has major operations by Shin Kyuk-Ho's family located in Japan and South Korea with business in China, Thailand, Indonesia, Vietnam, India. USA, Russia, Philipinese and Polands (Lotte bought Poland's largest candy company Wedel from Kraft Foods in June 2010). Today, Lotte is the largest candy / chewing gum manufacturer in both Japan and South Korea, and is one of South Korea's largest conglomerates. 2. History of Lotte Group Transformation into the advanced foods business.

Encouraged by the normalization of diplomatic relations between Korea and Japan in 1965, Lotte Chairman Shin Kyuk-ho, then a businessman operating mostly in Japan, made the daring investment that established the Group's first affiliate, Lotte Confectionery, in Korea. At that point, Korea was a country with little more than the modest remains of the Korean War. Mr. Shin's investment was the first step toward full-blown modernization of the nation's food industry. - 1967 Lotte Confectionery introduced - 1968 Lotte Aluminum commenced Diversification of business.

In the 1970s, the Group made great strides as the largest food business,establishing Lotte Chilsung Beverage, Lotte Samkang. Lotte Ham & Milk, and Lotteria. In addition, Lotte pioneered the nation's retail and tourism industry by launching Hotel Lotte and Lotte Shopping. In subsequent years, the Group also introduced Lotte Engineering ; Construction, Honam Petrochemical, Lotte Engineering ; Machinery, and Lotte Trading.

CONCLUSION

I've completed my internship well, during the internship time, I've earned a lot of experiences from my job at Lotte Mart and Customer Service department.This is the first step for my future job. I want to thanks to the manager, supervisor and staffs at Customer Service department again. Specially, the Chief Excutive Officer of Lotte Mart, Mr. Nguyen van Vuong for supporting me and gave me a chance to practice and completing well my internship. With the shortage of experience and skill as well the limited internship time so mistakes cannot be avoided. I am expecting to receive advices from my teacher to be able to complete the report successfully.

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