ABC Case Study

Inc. Has made some crucial errors within their company. Failed organization, teamwork, lack of proper training and time management seem to play the largest role in the problems that BBC is currently facing. These problems can all be worked on and inevitably corrected with the usage of the correct solution. Background Carl Robins has been appointed the new recruiter for BBC, Inc. Upon entry of his new position, he has been assigned the task of recruiting and hiring new employees for the Operations Supervisor, Monica Carroll.

This Job would leave him with many there responsibilities, which Include, but are not limited to: scheduling the training, hosting orientation, preparing manuals and policy booklets, conducting physicals, and sending recruits in to be drug tested. Confident in his abilities to accomplish this, Carl Robins assures Robin that he could handle this, no problem. Even though Carl had roughly 2 months to prepare for the orientation and hiring of his new recruits, he failed to look over his materials in a timely manner.

Just a couple weeks before the orientation, he noticed that none of the trainees had been sent to drug jesting and a number of them had incomplete applications and transcripts. On top of that, he had no complete orientation manuals prepared for the 15 recruits. While running out of time and already frustrated with the current situation, he goes to the training room and realizes that it has been double booked during the time when he was to be giving the orientations. Carl has become overwhelmed and does not know what to do next. Key Problems The problems within BBC, Inc. As well as with Carl Robins, are obvious. There is a serious lack of team effort In a place and Job that requires such. Being able to work within a team Improves productivity and success, as well as enriches employee relationships (Mukluk, 2013). It would be in BBC, Inc. 's best interest to improve upon this. Proper teamwork would also improve Abs's organizational skills which seem to be lacking. Incomplete manuals and double booking of a training room would likely not occur with proper organization and team ability. On the Job training is also lacking within this company.

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Carl Robins was clearly unprepared for his Job of recruiting and training his prospective employees. He had no real understanding of hat all went into this before taking on such a big project. It's clear that he assumed things would be more organized and prepared for him to where he could wait until the last minute and be K. This was not the case and brings us into another key problem for Carl Robins, which is time management. Carl had ample time in the beginning to prepare for this Job, yet he waited over a month to start reviewing all his paperwork and scheduling affairs for his recruitment.

He would not have felt near the overwhelming sense of pressure had he used his time wisely. Alternatives There are many different ways that BBC, Inc. Could've made this process go smoother and with more efficiency. Carl Robins, first, could have shadowed the former recruiter prior to taking on this Job. This way he would have known exactly what to expect when doing it on his own. He would know: where everything is, what is normal procedure, what typical problems arise and how long it takes to accomplish each increase his time management, Carl could have created a checklist and a deadline for each item on the checklist.

This way he would not be pressed for time and would not verse any important factors within his efforts. This would increase his organization, as well as allow him to focus on one thing at a time. Another thing he could do to make this process go better, and within a timely manner, is to create a team within the workplace in which he could delegate different Jobs to. With the checklist and deadlines, he would know exactly what needs to get done and when, of which he could relay to his teammates.

In response to the double booked room, Carl could try to work something out with his co-worker where he would give him the space for the ay of orientation, or he could find a different room to use. If he uses a different room, there's a chance it will not be able to accommodate all 15 trainees and he may have to split their orientations into two separate days. Proposed Solutions My proposed solution is to increase on the Job training. BBC had given a Job to an employee who was ill prepared. There is no reason that he should have expected manuals to be completed for future recruits when there wasn't even one available.

This shows the lack of organization within the company prior to the entrance of Mr.. Robins. If this was a known fact, it should've been relayed to him with proper communication from his supervisor or any other co-workers who work alongside him. Carl should not have been thrown into a situation, first thing, where he had many hoops to Jump through. I also encourage creating checklists with deadlines. Focusing on one thing at a time decreases the chances of getting overwhelmed. For example, he should make sure all applications were completed, one recruit at a time, and then moved them straight into the drug testing.

Drug testing should be done quickly as a arm of pre-qualification for the Job. Since drug testing costs money, it should go along with a complete application, in which also pre-qualifies the recruit for the Job. This would go more smoothly if not only he had a checklist for each task, but for each recruit. This way he could see his progress and overall completion for each trainee. He would not be surprised with every incomplete document and the fact that no one has been drug tested. He should be working with his co-workers with effective communication skills in order to ensure these things get completed.

Team building exercises should be implemented within the whole company. Many problems factor back to a lack of teamwork and communication between employees. Some possible demodulating exercises for BBC could be, Job shadowing (Hatfield, 2014), lunch room discussions, and back-to-back drawings (Middleton, 2014). Job shadowing is to be done within different departments (Hatfield, 2014). Allow employees the chance to shadow someone outside of their own department so they are familiarized with what other employees are doing. This would eliminate confusion on who is accessibility for what Job at BBC, Inc.

This could also spark ideas of how employees could work together more effectively to accomplish tasks. Lunch room discussions would involve employees splitting off into discussion groups during a scheduled lunch time (Middleton, 2014). Employees would be split up at random with the intermingling of each department. In these groups, they will discuss problems within the workplace, as well as, examples of problems that could arise and what solutions they come up with for each issue. This would be very beneficial in creating a team deter communication.

Two employees sit back-to-back and try to work together to complete a goal, solely with communication. One person has a shape in mind and the other person has a pencil and paper. The employee with the shape has to explain what to do with the pencil in order to complete the proper drawing without using any examples of the shapes itself. When finished, the two employees compare the shapes and encourage questions on communication and interpretations of employees. Recommendations I highly encourage team building exercises throughout the entire company.

This will allow employees to understand what is happening with all their co-workers and gives them a better understanding of where they fit in. This will also allow them to work together in order to avoid scheduling conflicts. I also recommend better on-the-Job training. Carl should have been left in a much better position than what he was, despite some failures on his part. I also encourage organizational skills to be added into the workplace. Focusing on organization is important to complete each Job in an effective and timely manner.

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