Multicultural Communication
In this clip, the ISRC (International Committee of the Red Cross discuss how the Red Cross performs humanitarian aid within the political climate and upheaval of the modern world. Members of the board include someone from Great Britain, Switzerland, France, and Belgium. The discussion between persons from different countries and cultures is a fascinating watch to see how influence, negotiation, and immunization takes place at the highest levels.
Liking They all communicate very formally, sometimes clumsily, in English. Several elements of influence are demonstrated. At the conclusion of her opening remarks, Bea Ivanhoe, Director of the ISRC Visitor Service Center, refers to Peter Manure as 'his Excellency'. This is not common language, but in a formal, eastern European setting, this provides Mr.. Manure a form of Authority. When one leader refers to another in this manner, it makes clear to the audience that Mr.. Manure likes the presenter, and his credibility can easily transfer in the audiences mind..
Liking is defined as a principle "that holds that people are more likely to be influenced by those whom they like or with whom they have similarities" (Localhost & Burton, 2010). When introducing Mr.. Manure, Ms. Ivanhoe actually nods her head in subjection as well. Social Proof Alexander Basel begins his speech in his native French when speaking to his immediate superiors. However, when opening remarks begin to be addressed to the general audience, he transfers to English. This is a way of demonstrating social proof hat he is well respected by his compatriots, and therefore should be respected by other on the panel and in the audience.
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Social proof is defined as a "principle of influence that states people are more likely to want to do something if they believe that many others are doing the same thing or buying the same product" (Localhost & Burton, 2010). Reciprocation When the panel begins its discussion, Mr.. Manure discusses how Professor Musses Capita mentioned that the ISRC is successful because it runs away from politics. Mr.. Manure compliments Professor Capita on his expertise, then disagrees to say that the ISRC works within the confines of the political landscape, but does not run from it.
This compliment then disagree is all done without emotion, and done in the same way that DRP. Capita speaks, this is a form of reciprocation. As defined, reciprocation is a "principle of influence that states people are more likely to say yes too request when the requester has done something for that person in the past" (Localhost & Burton, 2010). Non-verbal Communication & Conformity Antonio Gestures (Portugal) begins his discussion with much more facial expressions ND hand gestures than the remainder of the board.
When asked questions, he uses his body language to appear humble in his responses and positions. This non-verbal communication gives an appearance of conformity, and shows he is not one to rebel against the group.
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