The Letter of Complaint

Dear Sir/ Madam I am writing to you in order to complain about your package holidays in Greece where I have been last two weeks. On 25 August 2011 from your company I bought a two – week holiday in Greece. Unfortunately, your package holiday was unfaithful and misleading. I am disappointed because everything that was said in your brochure was a lay. When I arrived to Greece I found an overflowing resort with a lot of tourists instead of peaceful island where I had to relax.

Moreover, in PTC’s brochure were said that there was miles of empty golden sands but the nearest beach to the hotel was a kilometre away and very rocky. Furthermore, I could reach the mainland with a ferry which ran only three times a week and were very crowded. In addition, your company made a promise that there was a traditional Greek hospitality in a comfortable family run hotel full of a local atmosphere but I could not find the traditional Greek dishes and everywhere was a holiday- camp atmosphere.

To resolve the problem, I would appreciate your money back. Moreover, I require you to correct your mistakes and do not deceive your clients. Furthermore, I hope you will make me a discount for another holiday package, if liked to go for my holidays. I trust you will ensure that such errors will not happen again. I look forward to your replay and a resolution to my problem. Please contact me at the above address or by phone. Yours faithfully,

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