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Essentials of MIS Additional Cases 1 BUSINESS PROBLEM-SOLVING CASE JetBlue Hits Turbulence In February 2000, JetBlue started flying daily to Fort Lauderdale, Florida and Buffalo, New York, promising top-notch customer service at budget prices. The airline featured new Airbus A320 planes with leather seats, each …
Due to Cebu Pacific’s runway accident last June 2, 2013 on Davao City, the Civil Aviation Authority of the Philippines (CAAP) says that all flight attendants must have their licenses effective on the second day of July. This news stunned many people especially the ones …
Robbery Tanisha Barkley, Desiree Brickles, LaTosha Call, Kimberly Clark, Robin Crumble, Tammara Dimond and Keith Dostie Everest University Introduction to Interviews and Interrogations Professor David Farrow March 16, 2013 Robbery Crime Scenario There was a diamond heist at Brussels Airport involving two suspects, one male …
Evaluation: Employee In our case, the Cathay Pacific Flight Attendants Union (FAU) did not satisfy with a new policy that required them to work at least 70 hours a month before they could swap shifts with colleagues and they thought this new policy had hurt …
In The Managed Heart (1983), Arlie Hochschild introduces the concept of “emotional labour. ” Since then, numerous studies have been published on her theories of commercialising emotions. Emotional labour typically involves face-to-face contact with colleagues, customers, and vendors. Manifestations of this can include a genuine …
Aloha Airlines Flight 243: Structural Failure of an Aging Aircraft Safety 335 aloha Airlines Flight 243: Structural Failure of an Aging Aircraft The age of the United States’ commercial aircraft fleet is a serious problem. The average age of commercial airline fleets is continuing to …
Want to play on a truly global field? Here’s your chance to up your game to a new level. Job Title: Reports To: Job Band: Function: Location: Cabin Crew Purser Three (3) Operations Lagos Purpose Statement: To ensure passenger safety and comfort on board the …
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