A person's ability to communicate effectively with other persons forms an integral part of the individual's identity and success. It may be expressed in speech, using language signs and symbols impulses, human language is the most important means of communication.
Nonverbal communication is an activity to convey the message from one person to another without using a word. It happens mostly in the interpersonal conversation through their action and emotions. It's more powerful than a verbal communication. Most of the psychology studies show 93% of communication in the workplace and public is nonverbal communication. This means that words are lower than the message our body offers out through different means.
Nonverbal communication is playing a vital role in the healthcare industry also. The type of nonverbal communication is used in the clinical setting for the analysis and better understanding for the patient and practitioner relationship. Nonverbal communication is often defined as 'body language'; body language includes silence, appearance, posture, facial expression, eye contact, gesture, touch. Example: include smiling, nodding, shaking the head and hand movement etc.
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- Nonverbal communication is intentional and unintentional.
- Nonverbal communication is ambiguous.
- Nonverbal communication is primary.
- Nonverbal communication is continuous.
- Nonverbal communication is multichannel.
- It conveys meaning.
- It reflects unspoken.
Type of Nonverbal Communication
The kinds of nonverbal communications are the essential factor healthcare setting, such as:
Facial expressions: Facial expression provides a wide range of information regarding the emotions; attitude and feeling such as happiness, sadness, fear is similar in all over the world and across the culture. Health care practitioners want to control the facial expressions because maybe our facial expression doesn't encourage the patient to revile their problem.
Appearance: Initial imprint is always striking in our mind. Whether it is in the workplace or in public, it always creates an image of the person. For Example; A professional grooming and appearance will give a sense of confidence in patients.
Silence: Silence has been a positive and negative in the communication process.it can show a different meaning such as
- Positive – I am listening to what you are saying
I am comfortable just being with you
- Negative- I am too tired to talk right now
I am not interested to talk to you
It always helps the healthcare professional with the better understanding of what the patient is trying to convey.
- Personal space: A physical distance should be maintained between healthcare professional and patient. Everyone has personal space in his or her social or public, it provides that individual with a sense of uniqueness, feeling, secure and control.
It is of four types:-
- Warm space = up to one feet away from each other
- Individual space=1.5 to 4 feet's away from each other
- Social space =4to12 feet's away from each other
- Public space=More than 12 feet's
Eye contact: maintain a good eye contact with the patient, but do not stare because people are from a different culture so always make a good eye contact with the clients in a right way. Example: The doctor-patient eye contact and gestures are key components in figuring out how plenty of facts affected patients might be include showing. The effective eye contact with clients and it will lead to deriving the attention of his/ him or patients.
- Staring- Challenges and warnings.
- Glances- Socially acceptable timings.
- Appraisal- Interest indication.
Touch: Touch is one of the essential meanings of communication techniques, moreover it conveys people concern and affection. Touch with a proper eye contact is very important when the people choose to touch as their communication mode. So people should able to understand what our culture of each and every person, otherwise it will lead to cultural issues and also it needs the concern of the person to touch.
Gesture: Gesture is always made the speech is meaningful.it includes the action of the head, hand and other body parts. Some of the gestures are independent without a speech. To exemplify it: when the doctor going to examine the patient he or she could hold a stethoscope place it on his or her chest.
- Open gesture: welcome: shake hand, Unclosed legs, unbuttoned jacket
- Closed gesture: frowning leg crossed rigid posture and moving away.
Posture: The health care professionals share the message with the whole body. The posture should be changed in the culture it reflects the emotions, attitude and intentions
Three types of postures:
- Open posture: hands are apart, arms resting in the lamp,
- Closed posture: arms fold, rigid
- Mirroring: When couples do the same thing is a sign of multi-administration.
Advantages and disadvantages of nonverbal communication:
- Clear explanation
- Knowledge transfer
- Exchange of feeling
- Substituting the verbal messages
- Long conversations are not possible
- Difficult to understand
- Not everybody prefers
- Lack of formality
Sum-up the effective nonverbal communication skills in health care is essential for giving high-quality clinical care to the clients. Patient– healthcare expert conversation is an essential skill of medical practice. It's far the constructing block on which a healing relationship with the affected person is constructed. By way of understanding a patient in a holistic way, the health practitioner healthcare company can draw a total care plan which is first-class desirable for that patient
- Singh, Hardip, Gendeh., (2016, February). The art of non-verbal communication in healthcare. Retrieved from: https://www.star2.com/living/viewpoints/2016/02/21/the-art-of-non-verbal-communication-in-healthcare/#5wiVlL6hYpBxGg3O.99
- Segal, J., Smith, M., Boose, G., ; Jaffe, J. (2016, April). Nonverbal communication.Retrieved from www.helpguide.org/articles/relationships/nonverbal-communication.htm
- Kumar, Aakash., H, Brian, Francis., Srikant, Parasar., Singh, Prateek., (2014, October ). Non-Verbal Communication. Retrieved from https://www.slideshare.net/FiveEEE/nonverbal-communication-40029623
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Examples of Non Verbal Communication. (2018, Aug 26). Retrieved from https://phdessay.com/examples-of-non-verbal-communication/
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