Narrative Flow Of The Current System

Narrative Flow of the Current System GO Computers opens at 8:00 AM until 7:30 PM and is open from Monday to Sunday. The persons that are involved in the company are the Manager, Technician's and the Cashier. The Manager is responsible for the overall operation of the business. He is responsible for overseeing and supervising the company's activities and employees. He hires, train and evaluate new employees. He drives the work of employees in order to run the business efficiently and make a large profit. And specializes in marketing, public relations and sales.

The Manager checks the Daily Sales Report kept by the Cashier to keep track Of the products sold in a particular time. The Technician installs hardware and software systems, maintain and repair equipment's, troubleshoot various computer or laptop issues and offer technical support on-site, setup PC's for home users or fix customers faulty equipment's and prepare the cost estimates for repair or new installations. The technician is responsible in opening the shop and should be present at all times in order to attend to customers entering to get their equipment's checked or repaired.

The Cashier provides the last-desk customer service by taking payments from customers in exchange of goods or services. The cashier accept and processes cash, exchanges and managing the cash drawer. The cashier is also responsible in registering products in the inventory and in making and encoding the customers receiving slip. And before the closing time, the cashier is the one who makes the Daily Sales Report. The company's workplace is divided into 2. One is the technicians repair area where all repair equipments used are found and product testing, preparing, assembling and troubleshooting takes place.

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Second is the cashiers work desk, it is where cash related topics occur like exchanging, purchasing and also in making the daily sales report for the profit acquired by the company on the specified date. In product registration, the cashier opens the file document named GO Computers Inventory using Microsoft excel then encode the product's brand name, model and quantity and retail price basing in each products respective category. After encoding and finalizing the product registration, the cashier eaves the document in a specified location on the computer.

For product purchase, the technician checks the unit or product and presents it to the customer to make sure that the item is working properly before leaving the establishment's premises. And makes sure that all parts included for the product to be purchased are organized and tested. On services, for customers who entered for their gadgets or equipment to be repaired by the technician they are given estimated time and cost of the repair after the checkup. If the customer agrees and go with the repair, the unit will be achieved using a receiving slip.

The receiving slip is an already printed format to receive items of customers for repair. The slip has the customers name, address and contact number, date of receive, number of the slip for the unit received, specifications of the unit in order to easily locate and make sure of the protection of the customers item and for organization, problem description, price and customers signature. The technician writes down using a ball pen the present date, specifications of the item with its corresponding serial numbers, description of the units problem and price given. Then the slip is handed to the customer to fill up the needed information.

There are two papers used as receiving slips, one is issued for the customer the Other is for the company. The technician uses carbon paper in between both paper in writing down the needed information. Once the repair is successful, the technician burn tests the unit for the next few days to make sure the product is working properly. The customer will be contacted by the technician to inform if the repair was successful or not. If successful, the customer will be directed to the cashier for the receipt and moment of the service rendered. In customer payments, the company use BIRR (Bureau of Internal Revenue) cash invoice.

The cash in voice is a small piece of paper used as receipt and is given to customers. Its format has the brand and name of product, quantity or the number of units, name of customer, and date of the specified time, and price of product and a blank space for cashier's signature. In encoding, the cashier writes down using a ball pen filling up all the information needed and is handed to the customer as proof that they purchased the item. And as for product warranty, the company provides a specified format to be used and given for the customer. It is called warranty slip.

The warranty vary upon the category and price of the product or service. For purchased laptop or a computer set the warranty given is one year. For computer and laptop parts and accessories the warranty given is three months. And for items with price tags ranging below five hundred pesos are given two weeks of warranty. The warranty slip issued format has customers name, date, brand and name of product, products specification and serial number, quantity of product, detail price, price discounted, total price, signature of the cashier whom prepared the slip, approval signature of the technician or the manager and signature of the customer.

The slip is encoded by the cashier in the computer with a file format of Microsoft excel. After filling up the required information the cashier prints out two warranty slip to be signed by the cashier, by the technician or manager present and the customer. Product exchange, the product bought by the customer will be checked by the technician. And the receipt together with the warranty slip given should be resented to the cashier in order to validate the complaint.

If the product was found defective, it could either be replaced if there are available products or it would be sent back to the products repair center to determine whether the product can be granted its warranty. And if not the product will be returned back to the customer. This privilege is available for laptops purchased only. Another option, is replacement for a new product as long as they are Of the same price and the warranty cover stated in the warranty slip is not void.

For placement of product, the cashier takes the warranty and receipt of the customer and replaces it with a new receipt and warranty slip for the replaced item. But the warranty of the new product is still the same as the time when the defective unit was purchased. The inventory is divided into categories. One is name of product, retail price, quantity and date. In editing the inventory the cashier opens the file GO Computers Inventory which is in a Microsoft excel format. Then one by one adjusts the cells to add, edit and delete products. Encode number of units sold in a day in every cell.

After finalizing, the cashiers saves the file document. And before closing, the cashier writes down the Daily sales report using a ball pen. The sales report has the present date, total profit from yesterdays report, income from services, accessories and down payment of customers, salaries and other expenses and the total profit earned for the day. In the sales report the cashier encodes the profit earned in the present day, salaries expenses, and the available cash. Then calls the manager after tallying to inform of the profit earned. After, then at 7:30 the technician closes the shop.

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