Wells Fargo

Everyday Checking
What is the monthly service fee? $10

What are the ways to waive the monthly service fee? Maintain a balance of $1500 daily balance, 10 swipes, have a direct deposit of $500 or more

Ways to Discount? If you are between the ages of 17-24 $5 off

Does this account have any restrictions? n/a

Who is the target audience for this type of account? general public/lower balances

What are some additional features?
direct deposit/online statements/interest rate discount for loans and lines

Proxy?75

PMA Checking
What is the monthly service fee? $30

What are the ways to waive the monthly service fee? Combined balances of 25k(linked bank deposit accounts) or 50k in linked brokerage, bank, credit

Does this account have any restrictions?n/a

Who is the target audience for this type of account?
higher balances

What are some additional features? Free Cashiers Checks/Money Orders, Combined Monthly Statements, 2 free non wells fargo ATM withdrawals, ATM limit is 1000

Proxy?75

Preferred Checking
What is the monthly service fee? $15

What are the ways to waive the monthly service fee? Maintain a combined daily balance of 10k OR liked to mortgage

Discount?: $2 discount for online statements

Does this account have any restrictions?

Who is the target audience for this type of account?
customers who maintain a high balance or have a home mortgage with us.

What are some additional features?
Proxy?

Teen Checking
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Opportunity Checking
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Wells @ Work Checking
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Opportunity Savings
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Platinum Savings
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Way 2 Save
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Time Account (CD)
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Personal Line of Credit
Qualifying Collateral:
Minimum/Maximum Amount:
LTV:
Term:
Fees:
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Discount:
Auto Loan
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CD/Savings Secured Loan:
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CD/Saving Secure Line of Credit
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Personal Loan
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What are the 5 steps of the referral statement and during which part of the customer service experience do you apply it?
1. Check in/Recap on Service Given to Customer
2. Ask for name from Customer
3. State Process/Benefit
4.Commit to Follow Up
5. Ask for Phone Number at Follow Up
What seven pieces of information are you required to obtain from all account owners?
1. Customers Legal Name
2. Physical Address
3. DOB
4. Tax Payer ID Number
(EXCEPTION for non US Citizens without a TIN; must obtain a US government issued alien ID, border crossing card, employment authorization permanent resident card, resident alien card)
5. Country of Citizenship
6. Occupation
7. Job Title
What is the name of the form given to customers if they have a negative risk screening record?
Adverse Credit Notice
What documentation is required to process a legal name change?
Marriage License or Official Government Document
What is the difference between a feature and a benefit?
A feature tells about something a product does. A benefit is what the feature does for the customer.
What is Regulation D?
Wells Fargo Visa Signature Card
Who is the prospective audience for this card?
If built in rewards program is available, how are points earned?
Is there an annual fee?
Wells Fargo Cash Back Visa Signature Card
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If built in rewards program is available, how are points earned?
Is there an annual fee?
Wells Fargo Home Rebate Visa Signature Card?
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If built in rewards program is available, how are points earned?
Is there an annual fee?
Wells Fargo Rewards Card
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If built in rewards program is available, how are points earned?
Is there an annual fee?
Wells Fargo Cash Back Card
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If built in rewards program is available, how are points earned?
Is there an annual fee?
Wells Fargo Platinum Credit Card?
Who is the prospective audience for this card?
If built in rewards program is available, how are points earned?
Is there an annual fee?
Home Rebate Card
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If built in rewards program is available, how are points earned?
Is there an annual fee?
Wells Fargo Cash Back College Card
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If built in rewards program is available, how are points earned?
Is there an annual fee?
Wells Fargo Secured Card
Who is the prospective audience for this card?
If built in rewards program is available, how are points earned?
Is there an annual fee?
Wells Fargo Propel 365 American Express Card
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If built in rewards program is available, how are points earned?
Is there an annual fee?
Wells Fargo World American Express Card
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If built in rewards program is available, how are points earned?
Is there an annual fee?