Thesis: Statistical Hypothesis Testing and Standard Hotels

ARELLANO UNIVERSITY Jose Abad Santos Campus Pasay City PRACTICES ON ACCOMMODATION AND HOUSEKEEPING IN SELECTED STANDARD HOTELS LOCATED WITHIN MANILA: AN ASSESSMENT A Thesis Proposal Presented to The FACULTY OF ARELLANO UNIVERSITY Jose Abad Santos Campus, Pasay City In Partial Fulfillment of the Requirements for the Degree of Bachelor of Science in Hotel, Restaurant, and Institution Management By: Monica Trisha Amistad Katherine Kay Ann Blancaflor Cathy Magsanay Kriszhane Manalac October 2011 ARELLANO UNIVERSITY Jose Abad Santos Campus

Pasay City APPROVAL SHEET In partial fulfillment for the requirements for the degree of Bachelor of Science in Hotel, Restaurant, and Institution Management, this thesis entitled: “Practices on Accommodation and Housekeeping in Selected Standard Hotels Located Within Manila: An Assessment” has been prepared and submitted by the following researchers Monica Trisha Amistad Katherine Kay Ann Blancaflor Cathy Magsanay Kriszhane Manalac who are hereby recommended for acceptance and approval for final oral examination RAQUEL L. SALVADOR, DBA

Adviser PANEL OF EXAMINERS Approved and accepted during an oral final defense held on September 17, 2011 with the rating of % CHAIRPERSON Member Member ACKNOWLEDGMENT This study would not have been possible without the guidance and the help of several individuals who in one way or another contributed and extended their valuable assistance in the preparation and completion of this study. First and foremost, our utmost gratitude to Dr. Raquel Salvador, our Adviser whose sincerity and encouragement we will never forget.

Dr. Salvador has been our inspiration as we hurdle all the obstacles in the completion of this research work. Last but not the least, our family and the one above all of us, the omnipresent God, for answering our prayers and for giving us the strength to plod on despite our wanting to give up and throw in the towel, thank you so much Dear Lord. M. T. D. A. K. K. A. T. B. C. S. M. K. P. M TABLE OF CONTENTS TITLE PAGE…………………………………………………………………………………………………. APPROVAL SHEET………………………………………………………………………………………. ii ACKNOWLEDGMENT…………………………………………………………………………………… iii TABLE OF CONTENTS…………………………………………………………………………………. iv LIST OF FIGURES ABSTRACT………………………………………………………………………………………………….. v CHAPTER I

The Problem and its Background…………………………………………………………… 1 Introduction…………………………………………………………………………………………. 1 Background of the study……………………………………………………………… ……….. 3 Theoretical Framework…………………………………………………………………………. 5 Conceptual Paradigm…………………………………………………………………………… 7

Statement of the Problem……………………………………………………………………… 8 Hypothesis………………………………………………………………………………………….. 9 Scope and Limitation of the Study………………………………………………………….. 10 Significance of the Study………………………………………………………………………. 11 Definition of Terms………………………………………………………………………………. 12 CHAPTER II

Review of Related Literature…………………………………………………………………. 17 Foreign Literature………………………………………………………………………………… 17 Local Literature……………………………………………………………………………………. 27 Foreign Studies…………………………………………………………………………………… 32 Local Studies………………………………………………………………………………………. 5 Relevance of the Related Literature……………………………………………………….. 37 CHAPTER III Research Methodology…………………………………………………………………………. 39 Research Procedure…………………………………………………………………………….. 39 Sampling Design………………………………………………………………………………….. 39 Instrumentation……………………………………………………………………………………. 40

Procedure in Gathering Data…………………………………………………………………. 41 Statistical Treatment of Data…………………………………………………………………. 42 Bibliography…………………………………………………………………………………………………… 44 Appendices……………………………………………………………………………………………………. 47 Curriculum Vitae…………………………………………………………………………………………….. 5 ABSTRACT TITLE: “Practices on Accommodation and Housekeeping in Selected Standard Hotels Located Within Manila: An Assessment” STATEMENT OF THE PROBLEM: The study will undertake the Assessment on the Practices in Accommodation and Housekeeping in selected Standard Hotels located within Manila. Specifically, the study will seek to answer the following subproblems: 1. What is the demographic profile of the respondents? 2. 1 Age 2. 2 Gender 2. 3 Civil Status 2. 4 Educational Background 2.

What factors can hamper the effectiveness and efficiency of the implementation of Accommodation and Housekeeping practices? 3. 5 Time 3. 6 Motivation 3. 7 Interrelationship with fellow employees 3. 8 Availability of equipments and materials 3. 9 Working environment 3. 10 Flexibility 3. What are the standard practices as regards to the Accommodation and Housekeeping Department? 4. Is there any significant difference between the implemented housekeeping and accommodation practices in the industry and the standard Housekeeping and Accommodation practices imposed by the Department of Tourism?

IMPORTANCE OF THE STUDY: This study will be beneficial to the following: The Hotel Industry. The

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findings of this study may provide the hospitality industry an updated output concerning the trends in the accommodation and housekeeping sector of this vast industry both private and government subsidized hotels. The Hotel Management. This study will provide the hotel management the current trends in the hospitality industry that will aid in formulating better strategies in comparison to its competitors. The Housekeeping Employees.

This study will give the housekeeping employees further knowledge as regards to the guest preferences when it comes to accommodation facilities and cleanliness. The HRM Students of Arellano University. The findings of this study can serve as a valuable addition to the pool of research materials available in the university, serving as a reference material for those wanting to conduct similar studies in the future. The Researchers. Not only will the researchers gain substantial information through this study, but they will also partially fulfil the subject requirements for their course.

RESEARCH METHOD USED: Research Method Used: Descriptive Method of Research Respondents: 45 respondents comprising of personnel in the Housekeeping Department of the three selected Standard Hotels within Manila. Data Gathering Instrument Used: Survey Questionnaires and Observation Survey Questionnaires will be the primary source of data for this study. The Questionnaires were divided into 2 parts. The first part revealed the demographic profile of the respondents (role in the Housekeeping Department, age, gender, civil status and highest educational attainment).

The second part revealed how the respondents perceived time, motivation, interrelationship with fellow employees and other factors as an agent that hampers the effectiveness and efficiency in the implementation of Housekeeping practices. Furthermore, the second part of the questionnaire will also reveal if the Housekeeping and Accommodation standards of the industry is strictly tended for by the Standard Hotels. Upon submitting the survey forms to the hotels, the researchers had facility observations which supplemented the data derived from the survey. PROCEDURES FOR GATHERING DATA

For Descriptive Research, the following steps were undertaken: 1. Researchers will look for and collect references from the University Library which will serve as a guide in the formulation of survey questionnaires. 2. An approved and signed letter asking for permission to conduct a study to the 3 selected Standard Hotels located within Manila. Submitted together with the letter are the survey questionnaires to be answered by the personnel in the Housekeeping Department and will be collected 4 days after. 3. Upon retrieval of questionnaires, the results will be tabulated, interpreted and analyzed. 4. Evaluation and Finalization

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