The Operations Of Standard Chartered Bank Commerce Essay

Standard chartered bank is a British bank headquartered in London with operations in more than 70 states. It operates a web of over 1,700 subdivisions and mercantile establishments ( including subordinates, associates and joint ventures ) and employs 73,000 people.Despite its British base, it has few clients in the United Kingdom and 90 % of its net incomes come from Asia, Africa, and the Middle East. It aims to supply a safe regulative span between these developing economic systems.

Standard Chartered has a history of over 150 old ages in banking and operates in many of the universe ‘s fastest-growing markets with an extended planetary web of over 1,700 subdivisions ( including subordinates, associates and joint ventures ) in over 70 states in the Asia Pacific Region, South Asia, the Middle East, Africa, the United Kingdom and the Americas. As one of the universe ‘s most international Bankss, Standard Chartered employs about 73,000 people, stand foring over 125 nationalities, worldwide. This diverseness lies at the bosom of the Bank ‘s values and supports the Bank ‘s growing as the universe progressively becomes one market.

The ultimate success of any organisation depends on its Human resource. This purpose makes Human resource a challenging and critical component for directors to command. Torrington and Hall ( 1987 ) define human resource direction as being “ a series of activities which: foremost enable working people and their employing administrations to hold about the aims and nature of their working relationship and, secondly, ensures that the understanding is fulfilled ” .The Human resource of an organisation is non merely a critical plus today but has become an of import beginning of competitory advantage in the industry.

Human Resource Department at Standard Chartered bank has 3 operation units: 1 ) . Compensation and Benefits 2 ) .Recruiting and resourcing and 3 ) Training and Development. Recruitment/Resourcing unit of HR section attracts campaigners to subject application with the HR Department via several agencies. Training and Development unit performs several maps that are orientation after the employees have been selected, the section makes the employee familiar with the company history, policies, regulations and ordinances, the working topographic point and the colleagues, supervisors and sub-ordinates and developing refers to the acquisition of cognition, accomplishments, and competences as a consequence of the instruction of practical accomplishments and cognition that relate to specific utile competences. Compensation and Benefits section performs the map of finding the compensation bundles for its employees, which include, Direct Compensation includes the basic rewards and wages of employees and other direct hard currency inducements like fillips, increases, stock ownership and Motivation which is the activation or energization of goal-oriented behaviour. Harmonizing to assorted theories, motive may be rooted in the basic demand to minimise physical hurting and maximise pleasance.

Chapter 2

Information Gathering

2.1 Source of information

There are two major attacks to garnering information about a state of affairs, individual, job or phenomenon. Based upon these wide attacks to information assemblage, informations are categorized as:

aˆ? Primary informations.

aˆ? Secondary information

In this study, both primary and secondary beginnings have been used. Primary beginnings are interview and observation.

Primary sources-

Face to confront interview and observation techniques have been followed to roll up informations. A questionnaire has been used to roll up informations.

Secondary beginnings such as –

Text books


Newspapers and Diaries

Internet ( online information )

Own notes and experiences

Academic staff and other departmental resources

The work of friends and other pupils

In add-on there are besides a big figure of other beginnings including studies, industry study.

2.2 Information assemblage techniques

Analyze Organization one-year fiscal study

This would give a just apprehension of how the section maps and place nucleus countries. Annual study is an reliable beginning

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of information.

Document Review

Bruce C. ( 1992 ) identifies several phases for papers reappraisal. Phases are job analysis, place hunt countries, program hunt articles, follow hunt method to available tools, carry out hunt and eventually reexamine. After placing job, books, diaries and cyberspace are used to acquire related papers. Search has been done by utilizing cardinal tool such as nucleus job, books name and back uping grounds.


Literature provided by company about future planning, roll uping new equipment, selling scheme and direction policy.

2.3 Reason of usage of such beginning of information

None of the methods of informations aggregation provides 100 per cent accurate and dependable information. The quality of the information gathered is dependent upon a figure of other factors, which are described below:

Books – I ) There is a big sum of text to read

two ) a assortment of different sorts of related information in one topographic point

Internet sites- I ) recent statistics are available

two ) images related to topic A besides available

Database I ) online information can be reliableA A A A A A A A A A A A A A A

two ) quality information centered around a peculiar focal point

Diaries i ) recent information written by experts in a field

two ) studies on research done by professionals A

Reports I ) have some thought about job

In instance of choosing information, following factors are considered:

Information quality

Reliable information

Credibility, Accuracy, Reasonableness, Support

Chapter 3



Recruitment is the procedure of pulling, showing, and choosing qualified people for a occupation at an organisation or house. Standard Chartered Bank follow difference policy between external enlisting and internal enlisting. Resourcing refers to internal enlisting the Standard Chartered that is, they try to enroll campaigners for vacant occupations from within the organisation, and Recruitment refers to external enlisting, which may include fresh alumnuss or people working in other houses.

The Recruiting Procedure

The recruiting procedure at Standard Chartered Bank is conducted in an efficient mode. Enrolling procedure can be summarized as-

Designation of Job Vacancy

Job Description forwarded by sections

Determination of Grade and Designation

Job Posting

Application received HR Department

1 ) Designation of Job Vacancy – If an employee leaves the house due to any ground, which may be surrender to travel to another house, or any other ground such as, retirement, expiration or decease, a vacancy is formed at the several section of the bank. The section carefully analyses and identifies this vacancy and the occupation description is forwarded to the HR section.

2 ) Job Description forwarded by Department- The section in which the vacancy is created, sends a complete Job Analysis Information to the HR specializers so that they can analyze the occupation right and expeditiously. Aims HR section consider when they create occupation description as follows:

aˆ? To accomplish more effectual and efficient usage of employees / human resources.

aˆ? To better recruit employees who possess the necessary accomplishments and competencies.

aˆ? To accomplish a higher rate of satisfied and better developed employee.

aˆ? To ease preparation and development programmes

3 ) Determination of class and appellation – When several sections have identified the vacancy and the occupation description has been sent to HR Department, the HR Department decides on the class and appellation of the vacancy. At this phase, HR section besides determines Personal specification of campaigners.

4 ) Job posting – Occupation advertizement has been posted in ain web site, other enrolling bureaus web sites and newspaper.

5 ) Application received by HR Department- After the occupation has been posted ; the campaigners who are interested send their application to HR Department via mail or postage.

Aim of recruitment procedure:

The direction of Standard Chartered finds recruitment good because,

aˆ? It brings fresh endowment and cognition into the bank

aˆ? It helps get the better ofing the job of employee obsolescence.

Table 1: Recruitement procedure




Troubles in recruiting:

Competences of bing employees must be identified, defined and assessed to find future competency demands.

Invalid forecasters of future public presentation

Capriciousness of the future external labor market must be considered in relation to changing and updating occupation description demands.


The unit of Training and Development performs several of import maps for the bank like orientation and the general Training and Development.

Orientation Procedure

The procedure of orientation is conducted at Standard Chartered Bank as follows-

1 ) Need finding for orientation programme

2 ) Design of orientation programme

3 ) Execution of orientation programme

4 ) Analysis of orientation programme


Before get downing developing plan employees are asked to do Personal Development Profile ( PDP is one of the most of import employee paperss at Standard Chartered Bank. Standard Chartered Bank provides two types of training-

1 ) In house training- The In-house preparation is preferred at Standard Chartered as it is cost-efficient. Major Training Methods Used Standard Chartered chiefly uses the undermentioned preparation and development methods are:

On the occupation preparation

The preparation or development takes topographic point in the workplace itself. Common methods used in On the occupation training-


It is the most popular method to develop the new employees in bank. In this method of developing the supervisor of the new employee supervises the new trainee

Job Rotation

It is the 2nd method in which the direction rotates the new employee through different occupations so that he can understand the basic accomplishments required to execute his occupation in future

Informal acquisition


Computer based preparation

Off the occupation preparation

This means that employees will go to classs outside of the workplace normally in either a specializer larning Centre.

2 ) Outdoors training- If the trainees need developing in a specific proficient accomplishment, which the bank can non supply economically, it sends the employee to establish where they get the requited preparation. This preparation programme may be conducted in London, Dubai, or anyplace else where Standard Chartered Bank exists. In that type of preparation, the Standard Chartered employees all over the universe have a opportunity to run into each other.

3.3 Motivation:

MotivationA isA allA effortsA madeA byA managementA toA getA employees A toA voluntarily giveA theirA best. ItA mustA beA notedA thatA motivationA comesA fromA withinA theA employeesA himself, butA managementA mustA tryA toA developA andA encourageA thisA motive. Abraham Maslow ‘s motivational theory stated that that motive comes from run intoing employees unsatisfied demands.

Below Maslows hierarchy of demands shows how he ranks each demand, which must be achieved from the underside to the top.

Self realization

Self esteem

Social demands

Safety and security

Physiological demands

Once a lower order demand is satisfied employees will go motivated by the chance of deriving the following higher degree.

From direction point of position Maslows theory is:

Employees need to be paid an equal sum so they can be provided with their physiological and safety demands.

Employees need societal contact and friendly relationships with their co-workers.

Employees gain esteem when chances of publicity are offered

Self-actualisation. Giving employees the opportunity to go whatever they wanted e.g. foreman of the company they work for.

Standard Chartered Bank follow the Maslow theory in actuating emplotees. For this why, this bank offer Employee Welfare and Benefits ( EWB ) which are mentioned below-

1. Employee Sharesave Scheme.

2. Labor insurance, national wellness insurance and group insurance.

3. Periodic wellness scrutiny.

4. Subsidy for nuptials, funeral, pregnancy leave, travel, dependent instruction and societal nine events. Particular hard currency allowances distributed on three major festivals.

5. Offer employees ( retired persons ) the option of reassigning their pension fund to “ Staff Time Savings Deposit Account ” for entitlement of a discriminatory involvement rate.

6. Discriminatory involvement rate for staff sedimentations.

7. Discriminatory involvement rate for staff loans.

8. Particular offers for fiscal minutess: discriminatory dealing fees, particular exchange rate and inter-bank transportation fees.

9. Particular recognition card offers ( issued by the Bank ) : no one-year fee, double reward points.

Performance Management

Standard Chartered Bank maintains Performance Management System which is analysed and feedback is given to employees so that they will be motivated to work more efficaciously.

By transporting out public presentation assessments on employees on a regular basis, any jobs can be identified and dealt with through preparation plans.

The benefits of public presentation assessment:

It helps to place preparation demands

It may uncover other jobs – there may be troubles with other staff

Brands good communicating between employees and directors

Good assessments can be actuating

If dismissals need to be made so public presentation assessment records will be available to confer with.

Performance assessments are carried out every six months. An appraisal interview gives the opportunity for employees to be rewarded and told that they are making a good occupation. It is a good manner of actuating employees because at their assessment interview they could acquire a wage rise or publicity.


Reward Management is defined as the distribution of pecuniary and non pecuniary wagess to employees in an attempt to aline the involvements of the employees, the organisation and its stockholders. Compensation and Benefits section of Standard Chartered Bank trades with honoring system for employees.

Compensation direction:

Standard Chartered gives high importance to compensation bundles because this is the most important factor for retaining cardinal employees. Every twelvemonth it gives fillip to its employees. The sum of fillip depends on the sum of net income Standard Chartered World makes.

Stock Ownerships are given as a Performance Bonuses to employees.

As the bank follows Management by Objectives ( MBO ) , specific aims are set at the beginning of the twelvemonth. Management are concerned that the employee put in adequate attempt to merit the award. Sale marks are a good illustration, if the employee meets the directors demands they get a fillip ( Armstrong & A ; Murlis 2004 ) .

4 ) Comparing compensation and benefits: Standard Chartered tries to keep equity in its compensation bundles

Chapter 4


Human resource direction demand to scan the universe environment and place emerging tendencies that will impact the organisation and the direction of people in this. To make this, direction ever evaluate design of Organization, analyze the work processes and recommends betterments when necessary. Human Resource direction work with those determinations and actions which concern the direction of employees at all degrees in the concern and which are related to the execution of schemes directed towards making and prolonging competitory advantag ( While Miller, 1987 ) .

The HR individual contributes to the development of and the achievement of the organization-wide concern program and aims. The human resources aims are established to back up the attainment of the overall strategic concern program and aims.

In instance of recruiting, choice, preparation, motive and honoring Standard Chartered Bank follow the techniques which guarantee they are suited for its employees. Standard Chartered maintain both internal and external beginning for enlisting. New employees are trained in-house preparation system, where more than one propensity manner is adopted. Every acquisition manner is different, if it is the 1 of the pragmatist, reflector, militant or theoretician. ( Honey and Mumford, 1995 ) . Base on all sorts of feedbacks, Human resource professionals help persons program and progress their callings, which keep employees more gratifying at their work and cut down the employee turnover rate.

To actuate employees, public presentation assessment techniques are adopted with upward feedbacks. There are some drawbacks related to upward feedback. Subordinates could hold a bound vision and apprehension of their directors ‘ function which may ensue in an wrong feedback. Besides, the cost of mediator who is in charge of piecing and administrating the system might be another job. There is several honoring system which are the based on one-year net income and personal public presentations.

In decision, cipher likes to have negative remark ; so directors should place failing of their subsidiaries and suggest proper preparation to cut down the chance of unfavourable feedback and employees turnover every bit good.


Based on the survey, several recommendations have been made. These include:

In order to successfully carry on the public presentation measuring procedure, Standard Chartered Bank should explicate effectual internal and external communicating mechanism.

Compensation wagess and acknowledgment should be linked to public presentation measurings. Performance rating should be positive and non negative.

HR should seek to bridge a spread between junior and senior officers so that a junior officer should come out even with his personal job. This behavior and relation among senior and junior officer act as a strong motive factor. For this intent they should set up monthly or half annual meetings to discourse the personal and organisational jobs.

Employees should be given work of their ain pick in the bank.

The system and processs needed to be up dated and aligned to the market needs and concentrate on easing the clients for accomplishing sustainable competitory advantage.

They should appreciate the difficult working employees. Further more they should besides supply loan installations to every employee

They should fix the responsibility list of every employee and should take positive stairss to cut down dissatisfaction among employees.


Bruce, C. ( 1992 ) Developing pupils ‘ library research accomplishments. HERDSA Green Guide No. 13. HERDSA, Campbelltown, NSW, Australia

Herzberg et Al ( 1993 ) Motivation to Work. 2nd edn, New York: Wiley

Honey, P. & A ; Mumford, A. , 1992, The Manual of Learning Styles, P. Honey, Maidenhead, Berkshire, UK

Miller, W. ( 1987 ) , Strategic Industrial Relations and Human Resource Management, Journal of Management Studies, July, pp347-361

Roger, A. ( 1983 ) : ‘Using Interviews in Personnel Selection ‘ .Recruitment Handbook, 3rd edn. Aldershot: Gower, 161-77

Torrington, D. , Hall, L. ( 1987 ) , Personnel Management: A New Approach, Prentice-Hall, London

Web sites:


Appendix 1: Standard Chartered at a glimpse

The criterion chartered Group was formed in 1969 through a amalgamation of two Bankss: The standard bank of British South Africa founded in 1863 and the hired bank of India, Australia and China, founded in 1853. It operates a web of over 1,700 subdivisions and mercantile establishments ( including subordinates, associates and joint ventures ) and employs 73,000 people.

Standard chartered is listed on the London Stock Exchange and the Hong Kong Stock Exchange and is a component of the FTSE 100 Index. Its largest stockholder is Temasek Holdings.

Organizational doctrine, purpose to:

Attract, develop and retain endowment

Make a strengths-based administration

Keep a diverse and inclusive workplace

Drive public presentation through increased battle

Appendix 2: Questionnaire

Questionnaire for face to confront interview

Standard Chartered Bank

Nameaˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦ .

Job Titleaˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦ …

A. Question about enlisting process

1. What is your mission statement or doctrine?


2. What are the aims and ends of the company?


4. What are the cardinal activities of HRM section?


5. What is the Recruiting method ( s ) used?



Other ( Please stipulate ) aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦

6. What are the stairss the company follow in enlisting?


7. What plans do you hold in topographic point to guarantee that the best or most suited applier is chosen?


8. How are occupation posters done?




Company web sites

Combination ( Please Specify ) aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦ … .

Other ( Please Specify ) aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦ .

9. Are occupation posters developed from a current place description or recent occupation analysis?


10. Make current place descriptions or occupation analyses identify the indispensable cognition, accomplishments, abilities, instruction, and experience needed to execute the occupation?


11. What are the choice method used by the bank?


12. Why do you utilize more than one choice method?



B. Questions about preparation

13. What types of preparation do you supply for new employees?

aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦ .

14. What are the methods used in preparation?


15. Make you set up outdoor preparation? If yes, Pleas specify grounds behind it?


C. Questions about Motivation

16. How long have you been employed in the company?


17. How do you experience out about the occupation?


18. Make you believe that you are being adequately compensated?


19. What types of benefits company offers for employees?


20. Make you transport out public presentation assessment method? If yes, delight stipulate ground behind it?


D. Questions about honoring

21.Are the bank rewarded employees for a good occupation?

aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦ .

22. What are the policies about honoring?

aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦ .

23.Please reference types of compensation system of this bank?


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