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State Task

Task la As a new recruit working in a public service you have been asked to investigate the response to emergency service incidents.You should describe how emergency incidents are graded by a selected public service call centre.Firstly, you should give examples of emergency incidents as described in the Civil Contingencies Act 2004.

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You should also describe how emergency incidents are graded for a selected public service control room including the grading categories used, and the role of call handlers and incident managers. Look at the guidance notes to see what needs to be covered.

Use the box provided to answer this question. Task la (Pl) When you look at an emergency incident. It has to be graded by the public services call centre. An emergency incident can be seen in many different ways of all sorts of backgrounds and serviettes. Some are more serious than others and some need more than one public service to respond to the incident. This is where the call centres grade the emergency. They have to make sure that that they use the right grading to get the correct response to the incident and that they ensure peoples safety. When looking at the emergency incident responses system.

You also have to look at the civil contingencies act 2004. The civil contingencies act is important because it decides who is under what category of response and how urgent the response is. This act gave a new definition to the term emergency. This definition covers many different things for example it covers terrorism and dangers to people’s health. This Act is split in to 3 parts. Part 1 defines the obligations of certain organisations to prepare for various types of emergencies. This puts a legal obligation in place to local uthorities and the public services; these are called category 1 responders.

The main job which is put in tront ot them is the Job ot intorming the public ot the incident in which has Just happened. Part one is all about local arrangements to protect the citizens. Part 2 is about emergency powers which are temporary emergency regulations made in the name of the queen by the order in council these regulations last for a maximum of 21 days but parliament can choose to extend this time if they see fit to do so before it ends. The next part of the act is looking at the definition of ategory 1 and category 2 responders. Every responder has an emergency planning officer.

Their main role is to make sure they have good communication with the other responders and that they stay in accordance of the act. Category 1 responders are core responders or “blue-light” responders. There are 9 different responders for example some of the responders in category 1 are: fire service, police service and the NHS primary care trust. These will normally be the first ones to respond to an incident they get it under control and evaluate if any category 2 responders are eeded and if so which ones. Category 2 responders are key and work with category 1 responders they help and support them.

Category 2 is utility services and transport organizations Electricity distributors and transmitters and Gas distributors. They also get help for network travel and highway agencies, also the health and safety executive. The police have a certain code they use over the radios to determine how dangerous or life threatening the issue is. When you call the police, the phone call goes to the control room and they will assess the situation and decide on what code o give it the code will play a vital part in whether or not they get to the crime in time.

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