Organizational Communications Final

Participative Management
The effort to involve employees in the company’s decision making
Knowledge Worker
Employees at all levels of an organization who specialize in acquiring, processing, and communicating information
Globalization
Efforts by businesses to reach across international borders to market their borders, partner with other businesses, and employ workers and executives
Resume
A structured, written summary of a person’s education, employment background, and job qualifications
Cover Letter
Message that accompanies a resume to let readers know what you’re sending, why you’re sending it, and how they can benefit from it
Information Technology Paradox
Information tools (websites) can waste as much time as they save
Journalistic Approach to Writing
Verifying the completeness of a message by making sure it answers the who, what, when, where, why, and how questions
Multi-Media
Refers to the use of two or more media to deliver a message, typically some combination of audio, video, text, and visual graphics
Informational Interview
A meeting with someone who works in your area of interest who can provide you with practical information about the career or company you’re considering
Groupthink
Situation in which peer pressure causes individual team members to withhold contrary or unpopular opinions
Group Dynamics
The interactions and processes that take place among the members of a team
Ethical Dilemma
Situation that includes all relevant information, is true in every sense, and is not deceptive in any way
Ethical Lapse
A clearly unethical choice
Emotional Intelligence
Ability to relate to the needs of others
Direct Approach
Message organization that starts with the main idea and follows that with supporting evidence
Indirect Approach
Message organization that starts with the evidence and builds your case before presenting the main idea
Media Richness
Refers to the number to informational cues available, their ability to incorporate feedback, and the degree to which they can be personalized. (Poster–> face to face convo)
Audience-Centered Approach
Understanding and respecting the members of your audience and making every effort to get your message across in a way that is meaningful to them
“You” Attitude
Communicating with an audience-centered approach; creating messages that are about “you”, the receiver, rather than “me”, the sender
Backchannel
A social media conversation that takes place during a presentation, in parallel with the speaker’s presentation
Free-Form Slides
PPT slides that are not based on a template tend to be more visually oriented Structured Slides – PPT slides that follow the same design templates throughout – emphasize more of a bullet point format
Navigation Slides
Slides that tell your audience where you are in the PPT (where you are going and where you have been)
High Context Culture
Culture in which people rely less on verbal communication and more on the context of the situation (indirect communication) values relationships over information (e.g. is the Chinese culture)
Low Context Culture
Culture in which people rely more on verbal communication and less on the context of the situation-values information over relationships (e.g. US culture)
Cultural Competency
Appreciation for cultural differences and the ability to adjust one’s communication style to ensure that communication is successful
Primary Research
New research done specifically for the current project
Secondary Research
Research done previously for another purpose
Descriptive Header
Title that identifies the topic
Informative Header
Title that highlights the conclusion to be drawn from the data
PPsychographics
Psychological characteristics of an audience, including personality, attitudes, and lifestyle
Demographics
Quantifiable characteristics of a population, including age, gender, occupation, income, and education
Marketing Messages
Promotional messages that usher potential buyers through the purchasing process without asking them to make an immediate decision
Sales Messages
Promotional messages that encourage potential buyers to make a purchase decision then and there
Motivation
The combination of forces that drive people to satisfy their needs
Executive Summary
A complete but summarized version of the report; may contain headings, well-developed transitions, and even visual elements
Podcast
Audio or video file that is distributed online
IM
Communication system in which users’ messages appear on each other’s screens instantly, without the need to be opened individually
Email
Memorandum
Written report used for routine, day-to-day exchange of information within an organization
Blog/ Micro-blog
Easily updatable online journals
Social media
Electronic media that empower stakeholders as participants in the communication process by allowing them to share content, revise content, or contribute new content
User-generated Content
Users rather than website owners contribute most or all of the content
News Release/ Press Release
A specialized document traditionally used to share relevant information with the local or national news media; today, many companies issue them directly to the public as well
Buffer
A neutral, noncontroversial statement that establishes common ground with the reader in an indirect negative message
Persuasion
The attempt to change an audience’s attitudes, beliefs, or actions
3 Types of Reports
Informational
Analytical
Proposal
Indirect Message Structure
Start with evidence and build up to main idea
Direct Message Structure
Main idea then supporting evidence
Things to remember for a negative message
Indirect
Maintaining good will & image
Plan in a crisis
Things to remember for a positive message
Direct
Marketing
Good will
Persuasive Message Structure
AIDA Model
-Attention
-Interest
-Desire
-Action
3 Things Employers Look For
Passion
Skills
Interpersonal Skills
5 Characteristics of Effective Business Communication
-Provide practical information
-Give facts
-Present info in concise, effective manner
-Clarify expectations and responsibilities
-Offer compelling, persuasive arguments & recommendations
Business 1.0 vs Business 2.0
1.0- “We talk, you listen”
2.0- “Let’s have a conversation”
Unethical Communication
Plagiarizing
Omitting essential info
Selective misquoting
Misrepresenting numbers
Distorting visuals
5 Challenges of Business Communication
Increase globalization & workforce diversity
Increase value of business info
Pervasiveness of technology
Evolution of organizational structures & leadership styles
Heavy reliance on teamwork
Stages of Group Developement
Orientation (Forming)
Conflict (Storming)
Brainstorming (Norming)
Emergence (Performing)
Reinforcement (Adjoining)
% of Communication that is Nonverbal
Some debate but 90+%
Voice for Business Writing
Active Voice
When to Use Passive Voice
Diplomatic about a problem
Not attributing blame or taking credit
4 Mediums of Communication
Oral
Written
Visual
Electronic
Advantage & Disadvantage of Oral
A: Immediate feedback, interaction, nonverbal cues, emotions
D: No permanent record, no way to edit or revise
Advantage & Disadvantage of Written
A: Plan & control, permanent record, can reach anyone anywhere, avoid immediate interactions
D: Not timely feedback, lacks nonverbal cues, require more time/ resources to create & distribute
Advantage & Disadvantage of Visual
A: Convey complex ideas easily, less intimidating
D: Can require artistic skills or technical skills, can require more time, more difficult to transmit
Advantage & Disadvantage of Electronic
A: Quick, reach anyone anywhere, persuasive power of multimedia formats, audience interaction through social media, increase accessibility
D: Easy to overuse, present privacy & security risks, create productivity concerns
4 Mediums of Communication
Oral
Written