Managment Chapter 1

Conceptual and Decision Skills
Skills pertaining to the ability to identify and resolve problems for the benefit of the organization and its members.
Controlling
A management function involving setting employee standards, evaluation performance, and solving problems is called
Cost Competitivness
Keeping Cost low to achieve profits and be able to offer prices that are attractive to coustomers
Emotional intelligence
The ability to understand and manage one’s own moods and emotions and the moods and emotions of other people.
Frontline Managers
Lower-level managers who supervise the operational activities of the organization
Innovations
The introduction of new goods and services
Interpersonal and Commmunication Skills
people skills; the ability to lead, motivate, and communicate effectively with others
Knowledge Management
Practices aimed at discovering and harnessing an organization’s intellectual resources.
Leading
The management function that involves the managers efforts to stimulate high performance by employees
Management
Theprocess of working with people and resources to accomplish organizational goals.
Middle Level Managers
Managers located in the middle layers of the organizational hierarchy, reporting to top- level executives
Organizing
Assembling and coordinating the human, financial, physical, informational, and other resources needed to achieve goals.
Planning
The management function of systematically making decisions about the goals and activities that an individual, a group, a work unit, or the overall organization will pusue.
Quality
The excellence of your product (goods or services)
Service
The speed and dependability with which an organization delivers what customers want.
Speed
Fast and timely execution, response, and delivery of results.
Team Leaders
Employees who are responsibility for facilitating successful team performance. (Ch 1, page 13)
Technical Skills
Ability and knowledge to perform the mechanics of a particular job.
Top Level Managers
Senior executives responsible for the overall management and effectiveness of the organization
Social Capital
Goodwill stemming from your social relationships.
Effective
Achieveing important organizational goals.
Efficient
Achieveing goals with minimum waste.