Human communication units 5-8

Its harderst to empathize with people who are radically different from you
Our senses make us aware of everything that is going on around us
A judgement is a deduction that goes beyond what you know or assume to be a fact
Perceiving and understanding are skills to be developed. One way to enhance our skills in perceiving people and situations in ways that facilitate effective communication is:
Avoid mind reading
Check perceptions with others
Distinguish facts from inferences
Monitor the self-serving bias
Which of the following statements are true about perception checking?
It is a three-step process of interpretation
It involves description of a behavior
It involves multiple interpretations of a behavior
It involves a request for information that can help you correctly interpret the behavior
Perception checking prevents
Inaccurate decoding of messages
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Which of the folloing is not a perceptual construct
What is perception
The process we use to select, organize abd interpret data in our environment
self serving bias is
the subjective process of creating explanations for what we observe and experience
Effective interpersonal communication perceptual differences
When choosing the best listening style it is best to consider:
The situation
The other person
The communication climate
According to Knapp’s model of relationship development, public gestures that show the world that a relationship exists occur in which stage in interpersonal relationships?
Social Exchange Theory suggests that we often seek out people who can give us:
Rewards greater than or equal to the costs we incur in dealing with them
In which stage of interpersonal relationships development to the parties begin to take on an identity as a social unit
Personal relationships are influenced by surroundings
One important benchmark of an established friendship is the assumption of continuity
Small talk typically occurs during the intiating stage of an interpersonal relationships
Most of our relationship are personal not social
The term used ti describe non-listening which involves the appearance of listening and attentiveness
In which stage of interpersonal relationship development do the parties begin to take on an identity as a social unit?
Listeners are more likely to understand, follow, and remember a speech that is well planned and ordered.
If a specific purpose statement is well written, then it will include information that can be tested at the end of the presentation.
Evidence (supporting material) is used in a presentation to
enhance the speaker’s credibility.
enhance interest and emotional response to ideas.
make ideas clearer, more compelling, and more dramatic
A database is
A collection of information organized to provide efficient retrieval
Though public speaking is enlarged conversation, there are two distinct differences that separate it from other forms of communication. These differences include
Greater responsibility to plan and prepare
Less interaction
Scholarly articles (peer-reviewed) often have higher credibility than the popular ones (articles from magazines like the ones seen on the racks in the grocery store). Scholarly articles usually:
Have titles that include words like “journal” or “quarterly”
A good introduction does which of the following
captures the listeners’ attention, motivates the audience to listen, provides the thesis statement, and enhances the speaker’s credibility
As long as someone has created a web page, they are considered a credible source to include in a speech.
If at all possible, a speaker should choose a speech topic that is new to him/her.
Determining audience members’ psychographics is an important step in deciding on a suitable speech topic
Supporting materials can add interest to a presentation, but they aren’t recommended if the speaker’s goal is to elicit some type of change.
If a visual is too small for audience members to see during a presentation, then it’s recommended to allow them to pass the visual among themselves
One strategy that has been shown to be effective when trying to persuade someone to change is to appeal to his/her needs.
When attempting to persuade an audience, there is no limit as to how many statistics are included as supporting material.
If attempting to prove that one tourist attraction is better than another, the ____________________ organizational approach is probably best.
Comparative advantages
A method of support in which the speaker shows how one idea is similar to another
Which of the following is a good reason to cite a source during a presentation?
When attempting to appear more knowledgeable about the topic and credible as a speaker
When citing statistics
When citing controversial information
When conveying someone else’s ideas or information either verbatim or by paraphrasing
A powerpoint
A software package designed for presentations
Well designed visuals:
Are matched to the sophistication level of the audience members
When a speaker is proposing some kind of change, the topical organizational pattern usually works best.
One of the advantages of public speaking is it doesn’t require as much preparation as face-to-face conversations.
In formal presentations and casual conversations, we signal interest by holding eye contact and assuming an attentive posture
Credibility refers to how trustworthy, intelligent, knowledgeable, and/or skilled the listener(s)/receiver(s) perceives the speaker (sender) to be
Body language is crucial in determining our initial credibility with people.
Oral communication requires more organization and simpler sentence structure than written communication
______________ refers to how trustworthy, intelligent, knowledgeable, and/or skilled the listener(s)/receiver(s) perceives the speaker (sender) to be
This is the most recommended style of delivery for a speech over five minutes in length. A speaker who uses this style will carefully prepare, rehearse and finally present his/her information with a brief set of notes
Chronemics refers to
how we perceive and use time to define identites and interaction
Informal language that contains made-up words or common words used in a different or uncommon way and can hurt speaker credibility, especially in formal situations.
Movement of a speaker’s hands, arms, fingers, legs and/or feet to express thought.
Which of the following was not identified as a type of group communication?
Why wouldn’t a night out with friends be considered group communication
organizational culture
At which stage of the group development process do members engage in small talk?
At which stage of the group development process should the group’s purpose be clarified
Every organization (like every family) has ways of thinking, acting, and viewing work that are shared by members of the organization and reflect the organization’s distinct identity. This is referred to as
Organizational culture
Although details often are lost or distorted as messages travel along a grapevine (informal lines of communication), the information conveyed informally has a surprisingly high rate of accuracy
Group leadership maybe provided either by one emeber of several members.
Group Hate Theory suggests that people hate working in groups because of previous experiences with untrained groups.
A group is characterized by different and complementary resources of members and by a strong sense of collective identity.
Line communication is always vertical communication up and down the hierarchy of an organization
For a group to exist, the people must interact and be interdependent, have a common goal, and share some rules of conduct
Groupthink is the process by which all group members independently arrive at the same conclusion creating a group consensus.
If social climbing does not increase the status of those doing it, they often become marginal participants.
In brainstorming, it’s more important to generate high quality ideas that just a large number of ideas.
Conflict within a group is unnatural and is always counterproductive.
The roles that emerge most often in group communication were categorized as
Task, maintenance,disruptive roles
At which stage do group members define the standards of group behavior
Which of the following were identified as the task goals of group communication?
Cohesiveness is characteristic of which stage of a group’s development
Which of the following is NOT an example of mass communication?
emailing a friend
To become a more responsible and thoughtful consumer of mass communication we should
develop media literacy
actively interrogate media messages
recognize that mass communications is one of many influences on individuals and societ
Heavy television viewers are more likely to have beliefs that reflect the worldview portrayed by television, which is not equivalent to reality. In television entertainment programming, 77% of major characters that commit crimes perpetrate acts of violence, compared to roughly 10% of actually reported crimes. This is an example of:
Cultivation Theory
Dom enjoys watching a situational comedy because the characters seem so real. The story lines often reflect his day-to-day experiences. Dom believes that more shows should accurately reflect the world in general like this one does. Dom’s attitude reflects
Uses and gratification assumes that consumers of mass media are active agents who deliberately choose what pleases them.
People who control the flow of information to others are known as cultivation setters
The cultural studies syndrome suggests that the world is actually more violent than portrayed in the media
Researchers who examine how the people who own the media influence cultural life typically are conducting textual analyses
The premise of cultivation theory is that the more one attends to television (heavy viewers) the more distorted perspective of reality they hold.
The contention that mass communication serves to support the prevailing power relations in society is a primary premise of
political economy studies

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