Below is a free essay on “Fish Market” from Anti Essays, your source for free research papers, essays, and term paper examples. Be there, play,make their day and choose your attitude. Those are the four simple steps that the Pike Place Fish Market in Seattle, Washington uses to provide exceptional customer service.
After seeing the Fish video, I think that every business should do business the way that Pike Place does. What does it mean to really be there for your customers?
The way Pike Place Fish Market sees it, you should be one on one with your customer. When you are helping someone, you should focus on what they need and make them feel like more than just a customer. The second step to exceptional customer service is play. Whether it’s throwing fish or making jokes, the employees at the Pike Place Fish Market know how to keep the job fun. In the Fish video, I watched the employees having fun by repeating what eachother says.
The third step is make their day. As a crowd of 100+ people gather around the fish market to watch the employees having a great time, they get to become part of that. In the video, one of the men said that sometimes they get people walking by that are having a bad day and they are just in a really bad mood and after talking to the employees, they walk away with a smile on their face. They event let onlookers join in on throwing and catching the fish.
The employees will even tell people in the crowd how beautiful they are just to make their day. The last of the four simple steps is choose your attitude. It’s hard to have fun at work if you are in a bad mood. When working at a place like Pike Place, it should be easy tobe in good spirits at work because they make it fun. But in order to make it fun they have to show up in a good mood. The employees have to choose their attitude. If one person is upset it could make the whole staff have a bad day.