Exam 1 – Chapters 1 & 2

Chpt 1 – A(n) ___________ is a deliberate arrangement of people brought together to accomplish some specific purpose.
A. team
B. workgroup
C. ad hoc committee
D. organization
E. department
D. organization
Chpt 1 – A key characteristic of an organization is that it has ___________.
A. a purpose
B. an advisory board
C. a mission statement and a vision statement
D. stockholders
E. customers
A. a purpose
Chpt 1 – ________ are the people who direct the activities of others in an organization.
A. Managers
B. Officers
C. Line workers
D. Directors
E. Subordinates
A. Managers
Chpt 1 – A manager’s job focuses on ___________.
A. performing clerical duties
B. maintaining records and generating reports
C. supervising groups rather than individual employees
D. helping others accomplish their work goals
E. personal achievement
D. helping others accomplish their work goals
Chpt 1 – Abraham’s job requires that he work through others and coordinate their actions to achieve his​ firm’s goals. Abraham is​ a(n) ___________.
A. consultant
B. top manager
C. ​first-line manager
D. middle manager
E. team member
C. ​first-line manager
Chpt 1 – A​ ________________ is an example of a special type of​ first-line manager.
A. team leader
B. district manager
C. business unit leader
D. retail store manager
E. department head
A. team leader
Chpt 1 – Barbara oversees the work of four vice presidents of​ finance, human​ resources, engineering, and marketing. Barbara is a​ _______________.
A. top manager
B. team leader
C. ​non-manager
D. ​first-line manager
E. middle manager
A. top manager
Chpt 1 – ________ is the process of getting things​ done, effectively and​ efficiently, with and through other people.
A. Productivity
B. Work
C. Management
D. Leadership
E. Organizing
C. Management
Chpt 1 – Master Motors has experienced a scrap rate higher than the industry average. This problem is an example of​ ______________.
A. inefficiency
B. ineffectiveness
C. ineffableness
D. ineptitude
E. inefficacy
A. inefficiency
Chpt 1 – Darlene’s roofing crew finished the roof in record​ time, only to discover they had reroofed the wrong house. We could say this crew was​ _________________.
A. effective but not efficient
B. efficient but not effective
C. very quality conscious
D. neither effective nor efficient
E. efficient and effective
B. efficient but not effective
Chpt 1 – Dave has the highest quality rating in the department but he is also the slowest worker. Because Dave is paid​ hourly, his labor cost per unit is also the highest in the department. We could say that Dave is​ ____________.
A. effective but not efficient
B. efficient but not effective
C. at risk of losing his job
D. neither efficient nor effective
E. both efficient and effective
A. effective but not efficient
Chpt 1 – Henri Fayol identified five functions all managers perform. There were​ ______________.
A. ​organizing, leading,​ coordinating, monitoring, and correcting
B. ​planning, organizing,​ commanding, coordinating, and controlling
C. ​planning, organizing,​ directing, evaluating, and controlling
D. ​planning, organizing,​ directing, coordinating, and controlling
E. ​organizing, directing,​ coordinating, evaluating, and controlling
B. ​planning, organizing,​ commanding, coordinating, and controlling
Chpt 1 – Edie has received a rush order and is in the process of deciding how to​ re-arrange existing orders to squeeze this one in. Edie is engaged in​ ____________.
A. controlling
B. organizing
C. directing
D. planning
E. coordinating
D. planning
Chpt 1 – Flora is comparing the monthly budget to actual revenues and expenses. Flora is engaged in the​ ____________ function.
A. organizing
B. directing
C. planning
D. controlling
E. coordinating
D. controlling
Chpt 1 – ​________ identified ten different but highly interrelated roles performed by all​ managers, regardless of their level within the organization.
A. Robert E. House
B. Henry Mintzberg
C. Abraham Maslow
D. Henri Fayol
E. Frederick Herzberg
B. Henry Mintzberg
Chpt 1 – George, CEO of​ Lotus, Inc., is meeting with his senior management team to decide where Lotus will be five years from now. They are discussing what industries they should enter and leave and where the company should be positioned in its markets. They are also discussing how the many divisions of Lotus will fit into their future. George and his team are using their​ __________ skills.
A. technical
B. entrepreneurial
C. interpersonal
D. conceptual
E. political
D. conceptual
Chpt 1 – Hanna is a​ first-line manager of a production area. For​ her, technical skills would mean​ _________.
A. understanding her industry and where her company fits in it
B. being able to see the big picture
C. maintaining positive relationships with her subordinates and coworkers
D. specialized knowledge of the equipment and processes used in her area
E. managing relationships
D. specialized knowledge of the equipment and processes used in her area
Chpt 1 – Harold greets the administrative assistants each morning and regularly chats with the other supervisors. He is on good terms with the upper​ managers, offering suggestions to save money and to make the firm more effective. Harold is exercising his​ __________ skills.
A. interpersonal
B. conceptual
C. political
D. negotiator
E. technical
C. political
Chpt 1 – Isabella has discovered that as she rises through the ranks of her​ organization, she spends more time​ ___________ and less time​ _____________.
A. ​leading; planning
B. ​supervising; organizing
C. ​planning; supervising
D. ​controlling; supervising
E. ​supervising; planning
C. ​planning; supervising
Chpt 1 – Jan does not intend to become a manager. It is still a good idea for her to study management because​ ___________.
A. without studying​ management, Jan will never understand why some businesses prosper and others fail
B. she may one day decide to launch her own business
C. Jan may someday want to find a mentor and studying management will teach her what to look for
D. as an employee she will still most likely report to a manager
E. understanding how organizations are managed will help Jan find the​ best-fit employer
D. as an employee she will still most likely report to a manager
Chpt 1 – As a​ consumer, it is important for you to study management because​ __________.
A. by understanding how managers​ manage, employees can learn how to manipulate their bosses
B. good management is expensive and increases the price of consumer goods
C. you may become an investor in​ publicly-traded corporations
D. business principles can be implemented in a domestic situation
E. we expect to experience both efficiency and effectiveness when interacting with organizations
E. we expect to experience both efficiency and effectiveness when interacting with organization
Chpt 1 – James has noticed that the average age of his employees has increased over the last ten years. The area most affected by this observation is​ _____________.
A. consumer expectations
B. sustainability
C. social media
D. innovation
E. the workforce
E. the workforce
Chpt 1 – Which of the following statements best explains why customers are important to​ managers?
A. Focusing on customers is the responsibility of marketers.
B. Only customers generate ideas for product improvements.
C. Employees must be willing to do​ what’s necessary to please the customer.
D. Employee attitudes play no role in customer satisfaction.
E. Without​ customers, most organizations would cease to exist.
E. Without​ customers, most organizations would cease to exist.
Chpt 1 – Kaitlyn would like to see her employer develop a social media presence. One persuasive argument Kaitlyn could use is​ ____________.
A. a social media page can help gauge interest in the​ company’s products
B. employees can post their achievements on the​ company’s social media page
C. the company can advertise its products on a social media page
D. allowing employees to use social media is a good way to monitor their loyalty to the company
E. social media is a good way to connect with customers and to tap into the innovation and talent of the​ firm’s employees
E. social media is a good way to connect with customers and to tap into the innovation and talent of the​ firm’s employees
Chpt 1 – Kevin has been placed in charge of his​ firm’s sustainability efforts. This means Kevin will likely​ ____________.
A. be spending more time determining the economic costs of the​ company’s activities
B. have to address the stockholders at their annual meeting to explain why costs have increased
C. have to develop a​ three-pronged mission statement for his firm
D. have to interact with the EPA more frequently
E. be factoring​ economic, environmental, and social aspects into how his firm pursues its business goals
E. be factoring​ economic, environmental, and social aspects into how his firm pursues its business goals
Chpt 2 – One of the biggest mistakes managers make today is​ ___________.
A. failing to listen to customers
B. micromanaging
C. failing to adapt to the changing world
D. refusing to accept employee suggestions
E. expecting the future to be like the past
C. failing to adapt to the changing world
Chpt 2 – The term​ ___________ refers to​ factors, forces,​ situations, and events outside the organization that affect its performance.
A. culture
B. external environment
C. globalization
D. regulatory environment
E. economics
B. external environment
Chpt 2 – Characteristics such as​ age, race, and gender are a part of the​ ________________ component.
A. ​political/legal
B. technological
C. sociocultural
D. demographic
E. psychographic
D. demographic
Chpt 2 – Lana read with concern the announcement from the Department of Labor that unemployment has risen for the third straight month. Unemployment is a factor in the​ ___________ component.
A. demographic
B. ​political/legal
C. sociocultural
D. regulatory
E. economic
E. economic
Chpt 2 – Congress is considering an increase in the minimum wage. Malinda operates an independent restaurant and is afraid this proposed increase will cause her business to become unprofitable.​ Malinda’s concern falls into the​ ______________ component.
A. ​socio/cultural
B. ​political/legal
C. technological
D. demographic
E. global
B. ​political/legal
Chpt 2 – Customers are pressuring Wood​ Products, Inc., to reduce its airborne emissions and better manage its forest resources. For the managers at Wood​ Products, these issues fall into the​ ___________ component of the environment.
A. demographic
B. ​socio/cultural
C. economic
D. psychographic
E. ​political/legal
B. ​socio/cultural
Chpt 2 – Which of the following is an example of the sharing​ economy?
A. Marvin rents his motor home in Florida to a vacationing couple.
B. A brother and sister who have both lost their spouses decide to buy a home together and share the living space.
C. An elderly couple orders one meal at an expensive restaurant and shares the meal.
D. Parents buy one car for their two teenagers to share.
E. A rental firm rents tools and equipment to consumers on a daily basis.
A. Marvin rents his motor home in Florida to a vacationing couple.
Chpt 2 – The stock trading price of​ Valu-Big Corporation has​ declined; sales are​ down; customer complaints are up. The board of directors fires the CEO. It seems the directors agree with the​ _________ view of management.
A. reflective
B. omnipotent
C. accountable
D. symbolic
E. interactive
B. omnipotent
Chpt 2 – Which one of the following statements indicates a symbolic view of​ management?
A. Good managers can overcome external constraints by anticipating change and exploiting opportunities.
B. Managers are directly responsible for a​ firm’s success or failure.
C. Despite internal and external​ constraints, managers must be held accountable for the​ firm’s failures.
D. If managers plan carefully and pay attention to external​ factors, the firm will be successful.
E. A​ manager’s role in the success of any firm is limited by both internal and external constraints.
E. A​ manager’s role in the success of any firm is limited by both internal and external constraints.
Chpt 2 – The baby boomers are an important generational cohort because​ ________________.
A. there are so many of them
B. they are the most generous generation ever in the history of the United States
C. they won World War II and are considered the​ nation’s greatest generation
D. they are retiring in record​ numbers, leaving open positions for Gen Xers
E. they are now the leaders of industry
A. there are so many of them
Chpt 2 – One distinctive characteristic of Gen Z is​ ______________.
A. their political attitudes tend to be more liberal than other generations
B. they represent more than a third of the United States population
C. their primary means of social interaction is online
D. they see less reason to obtain a​ driver’s license than other generations
E. none have yet graduated from high school
C. their primary means of social interaction is online
Chpt 2 – It is important for managers to monitor demographic trends because​ ___________.
A. only the​ middle-aged generational cohort is a viable market
B. large numbers of people at certain life stages can constrain decisions and actions taken by managers
C. increases in the global population may cause economic distress for some companies
D. as the ethnic mix of a country​ changes, education levels decline
E. younger workers are less likely to be loyal to an employer
B. large numbers of people at certain life stages can constrain decisions and actions taken by managers
Chpt 2 – One impact of the external environment is that​ _______________.
A. managers​ don’t have to worry about finding workers following a recession
B. a recession in one country will have a minimal effect on the economies of other countries
C. the loss of jobs in some sectors may mean workers without jobs may also be without the skills needed by employers
D. monitoring changes in the external environment increases uncertainty
E. any change in an external environmental element is sure to have a devastating effect on the decisions managers make
C. the loss of jobs in some sectors may mean workers without jobs may also be without the skills needed by employers
Chpt 2 – One recent innovation in technology that makes processes more efficient is​ ______________.
A. the use of text messages instead of emails
B. moving​ labor-intensive operations to countries with lower labor costs
C. the use of robotics in the conversion of inputs into outputs
D. the use of barcodes to make tracking inventory more efficient
E. the use of portable equipment instead of​ fixed-location machines
C. the use of robotics in the conversion of inputs into outputs
Chpt 2 – Which one of the following would be considered a flexible work​ arrangement?
A. A​ part-time worker in a small independent retailer works 28 hours per​ week, 16 of which are on Friday and Saturday.
B. A production worker works first shift one​ week, second shift the next​ week, and third shift the following week.
C. A freelance computer programmer contracts with Microsoft to write code for a new Windows smartphone.
D. A​ piece-rate production worker leaves after meeting her daily quota.
E. A teaching assistant works only during the academic year from August through May.
C. A freelance computer programmer contracts with Microsoft to write code for a new Windows smartphone.
Chpt 2 – Environmental uncertainty is determined by a combination of​ ___________ and​ ________________.
A. ​simplicity; stability
B. ​complexity; simplicity
C. degree of​ change; complexity
D. ​complexity; stability
E. degree of​ stability; complexity
C. degree of​ change; complexity
Chpt 2 – Uncertainty is​ a(n) _______________.
A. threat to an​ organization’s effectiveness
B. opportunity to improve efficiency
C. myth perpetuated by incompetent managers
D. situation faced by all organizations for which there is no remedy
E. excuse used by managers when their decisions are proven incorrect
D. situation faced by all organizations for which there is no remedy
Chpt 2 – Vroom-Va-Voom regularly polls its customers for their opinions about its products and its employees about working conditions. These are two examples of​ ________________.
A. increasing simplicity
B. exploiting​ competitors’ weaknesses
C. reducing complexity
D. managing stakeholder relationships
E. manipulation of the environment
D. managing stakeholder relationships
Chpt 2 – At STU​ Corp., each month the work team with the best safety record is honored with a lunch with the CEO. Also every​ year, the team with the highest productivity receives a bonus and a jacket for each member. In these​ ways, the corporate culture is perpetuated through​ ___________.
A. corporate rituals
B. language
C. artifacts
D. organizational stories
E. material symbols
A. corporate rituals
Chpt 2 – Nan is a data entry person in a medical billing office.​ Nan’s firm follows the Six Sigma quality program that allows only three errors per million keystrokes. We could say that the culture of​ Jan’s firm is​ _____________.
A. high in innovation and risk taking
B. high in attention to detail
C. high in stability
D. high in people orientation
E. high in outcome orientation
B. high in attention to detail
Chpt 2 – During his​ orientation, Ned heard the story of how​ Disney’s president laid sod at the resort hotel the night before Disney World opened. Through the retelling of this and other​ stories, ____________.
A. Ned learned his job description does not limit his responsibilities
B. the company illustrates its work standards to new employees
C. Ned understood the​ company’s mission and vision
D. Ned learned the corporate officers are just regular guys
E. Ned learned about the corporate culture
E. Ned learned about the corporate culture
Chpt 2 – Exxon employees knew the path to success required increasing sales each month even if the methods used were unethical. This understanding was so​ pervasive, it eventually brought the company down. We can say​ Exxon’s culture was​ _____________.
A. moderate because there were many employees who did exactly what they were told
B. strong because the majority of employees behaved unethically despite knowing it was wrong
C. strong because according to the accounting​ records, sales did increase each month
D. weak because there were some employees who refused to engage in unethical activities
E. weak because it was unethical
B. strong because the majority of employees behaved unethically despite knowing it was wrong
Chpt 2 – The founder of ABC​ Corp., who had only an eighth grade​ education, built his company into a multinational success. He often talks about the value of experience over education. So when Othello asked the human resources manager about the​ company’s tuition assistance​ program, she told him there was no tuition assistance available. This situation exemplifies the statement that​ _____________.
A. the founder is out of touch with reality
B. weak cultures still have a strong impact on employee behavior
C. a​ company’s culture affects the decisions managers make
D. not all learning comes from books
E. experience is the best teacher
C. a​ company’s culture affects the decisions managers make
Chpt 2 – At KLM​ Company, the employees know the mission and vision of the company and agree to work toward that vision. They can recite the values of the organization and abide by those values in their work practices. We could say the culture at KLM is​ ______________.
A. moderate
B. overbearing
C. democratic
D. strong
E. weak
D. strong
Chpt 2 – John makes sure his employees follow good housekeeping practices to eliminate safety​ hazards; Bill does not. Avery insists that each task be performed exactly as outlined in the work instructions​ manual; Zach does not. In this​ instance, we can say the culture is​ ___________.
A. strong
B. weak
C. absent
D. ​laissez-faire
E. moderate
B. weak