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DEP F301A (L&D) CIPD Assessment Activity Template Title of unit/sDeveloping Yourself as an Effective Learning & Development Practitioner Unit No/s4DEP (L&D) LevelFoundation Credit value4 Assessment methodWritten, Discussion Learning outcomes: 1.Understand the knowledge, skills and behaviours required to be an effective L&D practitioner.2.

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Know how to deliver timely and effective L&D services to meet users’ needs. 3. Be able to reflect on own practice and development needs and maintain a plan for personal development. All activities should be completed

Activity 1 (Note: The CIPD Human Resources Profession Map (HRPM) can be accessed at: www. cipd. co. uk/cipd-hr-profession/hr-profession-map/explore-map. aspx ) Write a report in which you: •briefly summarise the HRPM (i. e. the 2 core professional areas, the remaining professional areas, the bands and the behaviours) •comment on the activities and knowledge specified within any 1 professional area, at either band 1 or band 2, identifying those you consider most essential to your own (or other identified) L&D role. Activity 2

With reference to your own (or other identified) role, outline how an L&D practitioner should ensure the services they provide are timely and effective. You should include: •understanding customer needs (include examples of 3 different customers and 1 need for each, and explain how you would prioritise conflicting needs) •effective communication (include examples of 3 different communication methods and the advantages and disadvantages of each) •effective service delivery (include: delivering service on time, delivering service on budget, dealing with difficult customers, handling and resolving complaints)

Activity 3 (Note: The CIPD Associate Membership Criteria can be downloaded at www. cipd. co. uk/ Membership/transformingmembership/ New-membership-criteria/about-associate-member. htm ) •Undertake a self-assessment against the CIPD Associate Membership criteria, identifying any areas you need to develop in order to meet them. •Using a template, such as www. cipd. co. uk/cpd/guidance/cpdrecordandplan, devise a plan to meet your development needs, including those identified above, and the achievement of your CIPD qualification.

The plan should be for a minimum of 6 months. •Discuss your plan with (or provide a written note to) your tutor explaining why you believe CPD to be important and explaining at least 2 of the options you considered for meeting your development needs. Activity 4 •During the period of your studies, reflect on your performance against the plan, including learning gained from each unit of your qualification, and add reflective comments to the plan. As you progress, identify any further development needs and revise your plan accordingly.

Assessment Criteria 1. 1 2. 1 2. 2 2. 3 3. 2 3. 4 3. 1 3. 3 3. 5 Evidence to be produced Activities 1 & 2 Report of approximately 1500 words Activity 3 A Development Plan/Record Tutor’s written confirmation that the Development Plan has been discussed (OR a written explanatory note from the learner). Activity 4 Written records of on-going reflection and, where appropriate, revision of the plan to include further development needs and solutions. NB: Activity 4 will therefore not be complete until the end of the programme. ) 4 DEP Assessment Guidance – Revised May 2012 AC 1. 1The explanation should refer to the HRPM, and include a summary of the HRPM (particularly the 2 core professional areas) and an explanation of the activities and knowledge, at either band 1 or 2, of any one of the professional areas. AC 2. 1Learners should identify 3 users of HR services and one need for each.

They should also explain how conflicting needs would be identified and prioritised. AC 2. 2Learners should identify 3 methods and advantages and disadvantages of each. AC 2. 3The description should include: delivering service on time; delivering service within budget; dealing with difficult customers; and handling and resolving complaints. AC 3. 1Learners should define and explain the importance of CPD. AC 3. 2Learners should self-assess against the CIPD Associate Membership requirements to identify development needs.

AC 3. 3Learners should evaluate at least 2 options for meeting development needs. AC 3. 4The plan should be for a minimum of 6 months. A template is available at www. cipd. co. uk/cpd/guidance/cpdrecordandplan AC 3. 5Learners should provide a written reflection on their performance against the plan, including the learning gained from each unit of their qualification, and update the plan with any new development needs, as they are identified.

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