chapters 5 & 6 business communication

The “replace all” feature in word-processing programs
Select one:
a. must be used with care, since it can make undesirable changes.
b. tracks down words or phrases and automatically changes them all.
c. can save you time when revising messages.
d. is characterized by all of the above.
d. is characterized by all of the above.
The acronyms and shortcuts used in texting and IM are
Select one:
a. commonly used to communicate with top management.
b. a great way to show coworkers and managers that you’re tech-savvy.
c. incompatible with professional business writing.
d. your ticket to the inside track in today’s multinational corporations.
c. incompatible with professional business writing.
When is an enclosure notation required in a business letter?
Select one:
a. When the letter includes other documents.
b. All business letters require enclosure notations.
c. When the letter is sent in printed form rather than electronic form.
d. When the letter is typed by one person to express the sentiments of another person.
a. When the letter includes other documents.
Words that do not affect the meaning of a sentence are usually unnecessary and contribute to sentence clutter.
Select one:
True
False
true
Do all of the following except ________ when you’re editing a document for conciseness.
Select one:
a. shorten long words and phrases
b. delete unnecessary words and phrases
c. eliminate redundancies
d. convert sentences to “it is” or “there are” structures
d. convert sentences to “it is” or “there are” structures
Question text
The ________ of a word is its literal or dictionary meaning.
Select one:
a. denotative meaning
b. contextual meaning
c. connotative meaning
d. figurative meaning
a. denotative meaning
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The proper sequence for the standard parts of a letter is
Select one:
a. inside address, heading, date, salutation, body, complimentary close, typewritten name.
b. salutation, date, heading, inside address, body, complimentary close, signature block.
c. heading, date, inside address, salutation, body, complimentary close, signature block.
d. date, heading, inside address, salutation, body, typewritten name, complimentary close.
c. heading, date, inside address, salutation, body, complimentary close, signature block.
An example of an informative heading would be “Redesigning to Cut Material Costs.”
Select one:
True
False
true
Which of the following is an example of a hedging sentence?
Select one:
a. The financial statement needs to have two sections.
b. The employee’s performance appears to be less than satisfactory.
c. The deadline is next Tuesday.
d. None of the above are hedging.
b. The employee’s performance appears to be less than satisfactory.
“If we can’t meet the deadline, our losses will be significant” is a compound sentence.
Select one:
True
False
false
In general, the word “you” should be avoided when you are assigning responsibility for a mistake or problem.
Select one:
True
False
true
If you find graphics, photos, videos, and other elements online, you can use them in your own documents without worrying about copyright violations.
Select one:
True
False
false
Centered margins
Select one:
a. create a cleaner look because of increased white space along the right margin.
b. make the document easier to read.
c. help get audience members’ attention, even before they start to read.
d. are best for headings and tables.
are the best for headings and tables
Today’s powerful grammar checkers can easily determine whether your document states your message correctly and communicates it clearly.
Select one:
True
False
false
Put a page number at the top of every page in a formal report.
Select one:
True
False
false
Being too modest can reduce your credibility with your audience.
Select one:
True
False
true
Because the first thing that readers will notice about your message is its appearance, you should pay special attention to design and page layout.
Select one:
True
False
true
In business writing, the topic sentence of a paragraph is
Select one:
a. often vague and is usually placed in the middle of the paragraph.
b. usually implied and is rarely included in the paragraph.
c. most often understated and normally is the last sentence in the paragraph.
d. generally explicit and is often the first sentence in the paragraph.
d. generally explicit and is often the first sentence in the paragraph.
Using humor in business messages is
Select one:
a. appropriate for external messages, but never for internal.
b. usually not effective, and is always inappropriate for formal and intercultural messages.
c. an effective way to build strong relationships with international clients you are not familiar with.
d. none of the above.
b. usually not effective, and is always inappropriate for formal and intercultural messages.
As you create and refine your messages, evaluate your writing at all of the following levels except
Select one:
a. effective sentences.
b. multimedia enhancements.
c. coherent paragraphs.
d. strong words.
b. multimedia enhancements.
If you are writing a business letter to someone you know well, it is acceptable to use his or her first name in the salutation.
Select one:
True
False
true
No. 10 envelopes used in U.S. businesses measure 8 1/2 inches in length to accommodate standard letters that are 8 1/2 inches wide.
Select one:
True
False
false
Using short paragraphs will help you improve the readability of your business messages because
Select one:
a. they can help you emphasize your ideas.
b. they are easier to read than long paragraphs.
c. they will make your writing look inviting.
d. all of the above.
ALL of the above
A compound sentence contains one main thought (independent clause) and one or more subordinate thoughts (dependent clauses).
Select one:
True
False
false
“Although our servers are stable, the telephone system is a serious concern” is a
Select one:
a. complex sentence.
b. compound-complex sentence.
c. simple sentence.
d. compound sentence.
complex sentence
Two common examples of ________ are the mission statements of companies and the biographies of executives.
Select one:
a. pulled quotations
b. automatic writing
c. boilerplate text
d. key frames Incorrect
c. boilerplate text
For general business messages, gear your writing toward readers at the
Select one:
a. fifth-grade to sixth-grade level.
b. twelfth-grade to fourteenth-grade level.
c. first-grade to fourth-grade level.
d. eighth-grade to eleventh-grade level. Correct
d
Select the sentence with the most positive emphasis:
Select one:
a. Because of Joan’s inaccurate figures on the Haymen project, we are not finished with the process audit. Incorrect
b. We hope to complete the process audit by Friday.
c. We haven’t completed the process audit.
d. We failed to complete the process audit on time.
b
What is wrong with the following sentence? “Having stalled for two days, the assignment was now late.”
Select one:
a. It contains an awkward pointer. Incorrect
b. It lacks parallelism.
c. It contains a dangling modifier.
d. Nothing-it is grammatically correct as written.
c
When you want to develop a paragraph by showing how a general idea is broken into specific categories, which of these methods would you use?
Select one:
a. Cause and effect
b. Classification
c. Illustration Incorrect
d. Comparison and contrast
classification
In business documents, abbreviations such as U.S.A. and M.B.A. must always contain periods.
Select one:
True Incorrect
False
false
Skilled business writers keep all their sentences as short as possible.
Select one:
True Incorrect
False
false
Coherence between thoughts is achieved through the use of transitional words and phrases.
Select one:
True Correct
False
true
When you’re writing a business message, use headings and subheadings to
Select one:
a. indicate shifts from one idea to the next.
b. capture the attention of your readers.
c. reveal how your document is organized.
d. all of the above.
d
Using the word “young” to describe an employee can have negative implications.
Select one:
True
False
true
If you include an attention line in a business letter, you should place it
Select one:
a. on the first line of the inside address.
b. two lines below the complimentary close.
c. below the salutation.
d. at the top of the page, centered under the letterhead.
a
Most business communication should aim for a ________ tone.
Select one:
a. confrontational
b. formal
c. colloquial
d. conversational
d
“Insurance premiums have increased, and cost-of-living raises have not kept up” is a
Select one:
a. simple sentence.
b. complex sentence.
c. compound sentence.
d. compound-complex sentence.
c
The term type style refers to
Select one:
a. a combination of text, graphics, photographs, audio, video, and interactivity.
b. the space around text and between text columns.
c. the letters, numbers, and other text characters in a message.
d. any modification that lends contrast or emphasis to type.
d
Letterhead stationery commonly includes the company’s URL.
Select one:
True
False
true
Plain language is a style of writing
Select one:
a. designed to make complex materials more understandable to the audience.
b. inappropriate for business communication.
c. used only for casual correspondence.
d. aimed primarily at readers for whom English is a second language.
a
Which of the following is a salutopening?
Select one:
a. Dear Professor Milford:
b. Dear Esteemed Professor Milford,
It has come to our attention that you are interested in joining our research team in Winslow, Arizona. We think you can be a good fit!
c. Attention: Professor J. J. Milford
d. Thank you, Professor Milford,
for your prompt response
d
Which type sizes are best for a business document?
Select one:
a. 12 point text and 24 point headings
b. 18 point text and 36 point headings
c. 10 point text and 10 point headings
d. 12 point text and 16 point headings
d
“The startup costs on this project increased considerably” is a simple sentence.
Select one:
True
False
true
Honor and progress are concrete words.
Select one:
True
False
false
With practice, most writers can create first drafts that do not need to be revised.
Select one:
True
False
false
If you are writing a business letter to someone you know well, it is acceptable to use his or her first name in the salutation.

Select one:

True

False

true
Which of the following statements that would appear in a business message best reflects the “you” attitude?

Select one:

a. We will send you the merchandise as soon as we receive your check for $25.

b. You failed to enclose a check for $25.

c. You will have your merchandise by July 15 if you send us your check for $25 today.
Focusing on the merchandise, what the customer is looking for, rather than the $25 the company is looking for qualifies this statement clearly as a “you” statement.

d. We need a check from you for $25 so that we can send the merchandise by May 15.

c
To draw attention to important points or terms italic type is more effective than boldface.

Select one:

True

False

false
Select the sentence with the most positive emphasis:

Select one:

a. Because of Joan’s inaccurate figures on the Haymen project, we are not finished with the process audit.

b. We hope to complete the process audit by Friday.
Emphasizing the positive is something that should be exercised in all business communications. Knowing how to deliver unpleasant news in the most positive possible way can make the difference between failure and success in business.

c. We haven’t completed the process audit.

d. We failed to complete the process audit on time.

b
A memo should always contain a complimentary close and a signature.

Select one:

True

False

false
“Three AM in the morning” is an example of a redundancy.

Select one:

True

False

true
Words that do not affect the meaning of a sentence are usually unnecessary and contribute to sentence clutter.

Select one:

True

False

true
Starting a sentence with “It is” or “There are” is

Select one:

a. a sign that you are using passive voice.

b. usually a sign that the sentence could be shorter and more active.
Rather than use the passive, “It is believed that…” to begin a sentence, switch to a more active voice: “We believe that…” The result is a sentence that is more lively and has more impact on the reader.

c. perfectly acceptable, and you need not try to rewrite the sentence.

d. a sign that you are using active voice.

b
When you’re proofreading a workplace document, treat the process as a

Select one:

a. review of the content, organization, style, and tone of the document.
A methodical approach to proofreading will help you find the problems that need to be fixed.

b. methodical procedure in which you look for specific problems that may occur.

c. casual scan up and down the page or the screen.

d. survey of convenience, security, and privacy issues.

b
Which type of software feature inserts a ready-made block of text when you type the first few characters?

Select one:

a. Autocorrection

b. Autocompletion
Autocompletion must be set up by the user. For example, if you want a word processing program to print out your email address, Facebook page, URL, and phone numbers each time you identify yourself, you must insert a command into the program to make this autocompletion.

c. Mail merge

d. Machine translation

b
In part because of limited opportunities for feedback, written and most forms of electronic communication require ________ than oral communication.

Select one:

a. less care

b. more tact

c. more informality
Lacking all forms of nonverbal communication, written formats can be fraught with misunderstanding, especially when emotional issues are expressed. For that reason it is best to exercise extra effort in being tactful when using written forms of communication.

d. fewer nouns

b
Put a page number at the top of every page in a formal report.

Select one:

True

False

false
Identify the voice in the following sentence: “Based on negative client feedback, the marketing department abandoned the campaign.”

Select one:

a. Active
In the active voice the subject performs the action and the object receives the action. Here, the subject, the marketing department, performs the action, abandonment, of the object, the campaign.

b. Vocative

c. State of being

d. Passive

a
When you’re determining the best way to distribute a business message, consider

Select one:

a. convenience for you and your audience.

b. security and privacy concerns.

c. cost of distributing the message.

d. all of the above.
When choosing a means to distribute messages, consider cost, convenience, time, and security and privacy.

d
Using a spell checker guarantees that your documents will be free of spelling errors.

Select one:

True

False

false
Adopting a “you” attitude in business writing is simply a matter of using the pronoun “you” as much as possible.

Select one:

True

False

false
Although readability formulas are easy to apply, they ignore some factors that contribute to reading ease.

Select one:

True

False

true
To establish credibility with your audience, you should

Select one:

a. use hedge words (“maybe,” “perhaps”) to demonstrate your knowledge that no issue is fully cut and dried.

b. impress them with a long list of your accomplishments.

c. show that you are confident and that you believe in yourself and in your message.
People respond well to confidence. If you show that you believe in yourself and your product, people usually find you credible. On the other hand, if you show a lack of confidence in either yourself or your product, your audience typically views you in a very negative light.

d. be modest and deferential.

c
When preparing a formal report that will be bound, leave at least a

Select one:

a. 2-inch margin at the top and bottom and a 1-inch margin on the sides.
The bound side of the page needs extra margin space because it will be accommodating the binding itself.

b. uniform 1-1/2-inch margin on all sides.

c. uniform 2-inch margin on all sides.

d. 1-inch margin on three sides and a 1-1/2-inch margin on the bound side.

d
Which of the following is not a technique for helping readers who skim your document?

Select one:

a. Using shorter paragraphs

b. Keeping all sentences the same length
Short simple sentences, short paragraphs, headings, and bullets all qualify as aids to skimming. Sentences that are all the same length make text more difficult, not easier to skim.

c. Using lists and bullets instead of narrative

d. Including headings and subheadings

b
Templates and style sheets can both help to ensure a consistent look for all company documents.

Select one:

True

true
In ________ paragraph, a writer analyzes the reasons for and/or the consequences of an action, an event, or a decision.

Select one:

a. a problem and solution

b. a cause and effect
A cause and effect paragraph focuses on two things: an event that took place and why that event took place. The event that took place is the effect. The reason for why the event took place is the cause.

c. an illustration

d. a comparison and contrast

b
The term type style refers to

Select one:

a. a combination of text, graphics, photographs, audio, video, and interactivity.
Type style refers to any modification that lends contrast or emphasis to type, including boldface, italics, underlining, and color.

b. the space around text and between text columns.

c. the letters, numbers, and other text characters in a message.

d. any modification that lends contrast or emphasis to type.

d
When developing paragraphs, you should use only one method within each paragraph and throughout a document.

Select one:

True

False

false
The preferred title for women in business is ________, unless the individual says otherwise.

Select one:

a. Ms.
Though many women do not use the term, in business the default title for women is Ms., mostly because it allows the woman to keep her marital status private.

b. Miss

c. Madam

d. Mrs.

a
Which of the following sentences contains a camouflaged verb?

Select one:

a. The recommendation of the committee is to proceed as planned.
The sentence could be better written by uncovering the camouflaged verb: “The committee recommends to proceed as planned.”

b. He slowly, deliberately added the numbers.

c. She is a marketing manager but also serves as ad manager.

d. Some do; others don’t.

a
In business communication, the ________ of a message usually have the greatest impact on the readers.

Select one:

a. topics and subtopics
The beginning and end of a message usually have the greatest impact on readers, so make sure they’re clear, concise, and compelling.

b. body paragraphs

c. bulleted and numbered lists

d. beginning and ending sections

d
The startup costs on this project increased considerably” is a simple sentence.

Select one:

True

False

true
To ensure a consistent look for all company documents, many organizations provide employees with approved

Select one:

a. spreadsheets.

b. autocompletion software.

c. style sheets.
Style sheets function as templates to give all documents within a single organization a similar approach to formatting documents.

d. macros.

c
Serif typefaces are generally preferable to sans serif fonts for

Select one:

a. regular paragraph text.

b. display treatments.

c. headings and captions.
Serif typefaces are generally thought to be more readable for text than sans serif typefaces. For headings, sans serif texts are generally preferred.

d. none of the above.

a
When you’re writing a business message, use headings and subheadings to

Select one:

a. indicate shifts from one idea to the next.

b. capture the attention of your readers.

c. reveal how your document is organized.

d. all of the above.

d
Informative headings and subheadings

Select one:

a. guide readers to think a certain way about the topics covered.

b. simply identify topics covered in the document.
A heading is a brief title that tells readers about the content of the section that follows. Informative headings guide readers to think in a certain way about the topic.

c. are less helpful to readers than descriptive headings.

d. are easier to write than descriptive headings.

a
Skilled business writers

Select one:

a. use long sentences to emphasize important information.

b. vary the length of their sentences.

c. keep their sentences to an average length of 40 words or fewer.
Varying sentence length makes writing more lively and unpredictable, keeping readers interested and on their toes. That is why good writers mix in short, long, and medium-sized sentences.

d. do all of the above.

b
A complex sentence consists of

Select one:

a. two independent clauses joined by a coordinating conjunction.

b. one main thought and one or more subordinate thoughts.
A complex sentence contains one main thought that could stand as an independent sentence on its own, and one subordinate thought that would not make sense if it were left to stand alone without the main independent clause.

c. a single subject and a single predicate plus any modifying phrases.

d. two or more independent clauses along with all modifying phrases.

b
If you find graphics, photos, videos, and other elements online, you can use them in your own documents without worrying about copyright violations.

Select one:

True

False

false
A conversational tone is not appropriate for most business messages.

Select one:

True

False

false
You can emphasize key points by

Select one:

a. placing them at the beginning or end of a sentence.

b. using extra words to describe them.

c. making important ideas the subject of the sentence.

d. doing all of the above

d
To increase the sophistication of your message, make liberal use of references such as “the latter,” “the former,” “the aforementioned,” and “as mentioned above.”

Select one:

True

false
The second page of a letter includes a heading that is different from the heading of the first page.

Select one:

True

False

true
Words such as “nevertheless,” “however,” “but,” and “therefore”

Select one:

a. are useful for making transitions.
Conjunctions such as “nevertheless,” “however,” “but,” and “therefore” are useful for connecting one paragraph, phrase, or sentence to another.

b. occur only in complex sentences.

c. are called pointer words.

d. introduce modifiers.

a
Because the first thing that readers will notice about your message is its appearance, you should pay special attention to design and page layout.

Select one:

True

False

true
“Although our servers are stable, the telephone system is a serious concern” is a

Select one:

a. complex sentence.
A complex sentence contains one main thought, “the telephone system is a serious concern,” and one supporting thought, “Although our servers are stable.” Note that the supporting thought is not independent-it makes no sense if it is left to stand alone without the main independent clause.

b. compound-complex sentence.

c. simple sentence.

d. compound sentence.

a
Letterhead stationery commonly includes the company’s URL.

Select one:

True

False

true
Which of the following sentences contains the strongest and most effective wording?

Select one:

a. We need to cut the operating budget by 12 percent or profits will decrease.

b. Someone’s going to need to do some budget cutting around here or heads will roll.

c. Given the parameters of the situation, the most propitious choice would be to make adjustments in certain budget areas.
This choice uses plain language. It gets the message across without any unnecessary terms or complexity.

d. Perusal of budgetary figures reveals that a 12 percent reduction in operations is called for if we are to stave off a negative impact on profits.

a
As you create and refine your messages, evaluate your writing at all of the following levels except

Select one:

a. effective sentences.

b. multimedia enhancements.

c. coherent paragraphs.
Effective writers view their writing at three levels: strong words, effective sentences, and coherent paragraphs.

d. strong words.

b
You can count on grammar checking software to ________ when you’re using technology to revise a message you’ve written.

Select one:

a. show proposed changes and a history of revisions
Grammar checkers can highlight items you should consider changing, such as passive voice, long sentences, and commonly misused words.

b. determine whether you’ve stated your message clearly and completely

c. assess the readability of your message

d. highlight potential concerns, such as long sentences and passive voice

d
When it comes to paragraph length,

Select one:

a. keep all paragraphs to fewer than 60 words.

b. use one-sentence paragraphs only occasionally, for emphasis.
When you want to emphasize an idea, expressing it in a one-sentence paragraph can be especially effective. One-sentence paragraphs should be used sparingly to make sure that they retain maximum impact when they do appear.

c. use long paragraphs with detailed information for direct-mail letters.

d. use long paragraphs if you want your document to look more inviting.

b
It is best to limit your use of the word “you” in business messages if

Select one:

a. you are filling your audience’s informational needs.

b. it will make your message sound overly authoritative or accusing.

c. you know your audience well.

d. your organization prefers an informal, personal style.

b
In business documents, abbreviations such as U.S.A. and M.B.A. must always contain periods.

Select one:

True

False

false
If your workplace writing contains grammar errors and word choice mistakes, your readers will

Select one:

a. suppose that you’re uninformed.

b. think that you don’t respect them.

c. question your professionalism.

d. all of the above.

d
Most business communication should aim for a ________ tone.

Select one:

a. confrontational

b. formal

c. colloquial

d. conversational

d
The best approach to completing your business message is to focus on the details first before addressing the document as a whole.

Select one:

True

False

false
Most companies expect you to use texting acronyms in professional business writing.

Select one:

True

False

false
Although you should vary the length of paragraphs in your business messages, in general you should strive for short paragraphs.

Select one:

True

False

true
Readers can get a more out of a document just by reading its descriptive headings than by reading its informative headings.

Select one:

True

False

false
The top of a memo usually includes headings for

Select one:

a. department, date, subject.

b. subject, to, date.

c. to, from, date, subject.

d. attention, to, from, date.

c
After you have completed the first draft of your business message, the next step is to make a final, quick pass through it to check for typos and spelling errors.

Select one:

True

False

false
Which of the following sentences contains the strongest and most effective wording?

Select one:

a. We need to cut the operating budget by 12 percent or profits will decrease.

b. Someone’s going to need to do some budget cutting around here or heads will roll.

c. Given the parameters of the situation, the most propitious choice would be to make adjustments in certain budget areas.

d. Perusal of budgetary figures reveals that a 12 percent reduction in operations is called for if we are to stave off a negative impact on profits

a
Today’s powerful grammar checkers can easily determine whether your document states your message correctly and communicates it clearly.

Select one:

True

False

false
A computer thesaurus

Select one:

a. highlights phrases in passive voice.

b. suggests correct spelling.

c. can help you find just the right word for a given situation.

d. catches punctuation as well as grammar errors.

c
Using short paragraphs will help you improve the readability of your business messages because

Select one:

a. they can help you emphasize your ideas.

b. they are easier to read than long paragraphs.

c. they will make your writing look inviting.

d. all of the above.

d
Using the word “young” to describe an employee can have negative implications.

Select one:

True

False

TRUE
Use ________ to avoid categorizing or stigmatizing people based on their gender, race, ethnicity, age, level of ability, or other personal characteristics.

Select one:

a. abstract language

b. descriptive language

c. denotative language

d. bias-free language

d
The quality of paper is measured by

Select one:

a. weight and cotton content.

b. color and texture.

c. length and width.

d. style of letterhead and corporate logo.

a
The ________ of a message involves the total effect of elements such as page or screen design, typography, and graphics.

Select one:

a. semantic structure

b. production quality

c. resonance

d. information value

b
“The above-mentioned book” is an example of

Select one:

a. an indefinite pronoun starter.

b. a redundancy.

c. a strung-out sentence.

d. an awkward reference.

d
Some terms and phrases called ________ have become so common that they have lost some of their power to communicate, and ________ are newly coined terms often associated with technology, business, or cultural changes.

Select one:

a. clichés, buzzwords

b. euphemisms, idioms

c. colloquialisms, clichés

d. pull quotes, derivations

a
Abstract words should be completely avoided in business writing.

Select one:

True

False

false
Bragging about your company’s accomplishments can be offensive to readers.

Select one:

True

False

true
en you need to revise a long, complex document,

Select one:

a. start the process as soon as you’ve finished your first draft.

b. try to put your draft aside for a couple of days before you start.

c. start by focusing on misspelled words and grammar errors.

d. save time by multitasking while you’re revising the document.

b
To meet the needs of U.S. Postal Service equipment, envelopes used for bulk mailings

Select one:

a. include all mailing instructions below the address area.

b. are addressed in capital letters.

c. are never made of colored paper.

d. adhere to all of the above guidelines.

b
Using the term crippled in business communication is an example of

Select one:

a. the “you” attitude.

b. disability bias.

c. emphasizing the positive.

d. none of the above.

b
To downplay a dependent clause in a complex sentence, you should

Select one:

a. place it at the end of the sentence.

b. place it at the beginning of the sentence.

c. set it off with a semicolon.

d. place it in the middle of the sentence.

d
A piece of text copied from the main body of the document and formatted as a large, eye-catching visual element is known as a

Select one:

a. style sheet.

b. pull quote.

c. template.

d. boilerplate.

b
What’s the problem with phrases such as “attached please find” and “we are in receipt of”?

Select one:

a. They are rude.

b. They involve preaching and bragging.

c. They are too intimate.

d. They are stale and pompous

d
Because readability indexes are able to measure ________, they offer a useful reference point for improving your writing.

Select one:

a. proper word usage

b. sentence length

c. tone of voice

d. document design

b
When creating a list for a business document,

Select one:

a. always use bullets, rather than numbers or letters.

b. be sure to introduce it clearly.

c. keep in mind that the items need not be parallel.

d. any text in the list should be typed in all caps.

b
The letter format in which all parts begin at the left margin is called

Select one:

a. mixed.

b. modified block.

c. simplified.

d. block.

d
Short words are generally more vivid and easier to read than long words.

Select one:

True

False

true
You should always avoid using euphemisms, because they are inherently dishonest.

Select one:

True

False

false
To make your message more interesting and accessible, you should use as many design elements and decorative touches as possible.

Select one:

True

False

false
The best way to convey the “you” attitude is to express your message in terms of

Select one:

a. your own personal needs and interests.

b. a universal set of needs and interests.

c. the needs and interests of your audience.

d. the needs and interests of your organization.

c
Three blank lines are left between the complimentary close and the sender’s typed name.

Select one:

True

False

true
When reviewing your document for content, you should be concerned with

Select one:

a. the accuracy and relevance of the information.

b. punctuation and spelling.

c. style and tone.

d. grammar and usage.

a
A typical paragraph contains the three basic elements of

Select one:

a. a topic sentence, support sentences, and transitional words and phrases.

b. a problem, discussion, and a solution.

c. simple, compound, and complex sentences followed by compound-complex sentences.

d. the main idea, supporting ideas, and evidence.

a
“Our clients have become more knowledgeable, and we need to accommodate them” is a complex sentence.

Select one:

True

False

false
The amount of jargon you use in a message should reflect your audience’s level of familiarity with your topic.

Select one:

True

False

true
“Visible to the eye” is an example of

Select one:

a. the passive voice.

b. redundancy.
If something is visible it can be seen with the eye. Therefore, the phrase “visible to the eye” is redundant because it is unnecessarily repeating the same idea twice.

c. obsolete language.

b
Skillful writers use transitional elements to

Select one:

a. automate text entry and correction.

b. connect ideas and show the relationships between them.

c. ensure consistent formatting throughout a document.

b
Which of the following techniques can help you proofread more effectively?

Select one:

a. Always proofread using your monitor (rather than printing out a hard copy of the document).

b. Proofread the document as soon as you complete the draft.

c. Read each page backward, from the bottom to the top.

d. To ensure consistency, proofread long documents from beginning to end without stopping.

c
What is wrong with the following sentence? “To waste time and missing deadlines are bad habits.”

Select one:

a. It contains a split infinitive.

b. It contains a dangling modifier.

c. Similar ideas are not parallel.

d. Nothing-it is grammatically correct as written.

c
In the simplified letter format, commas follow both the salutation and the complimentary close.

Select one:

True

False

false
At the beginning of the revision process, you should evaluate the content of your message, then review the effectiveness of its organization.

Select one:

True

False

true
Which of the following sentences is the most concisely worded?

Select one:

a. All specifications should be provided by the project manager prior to the start of a project.
Choice (D) avoids cluttering phrases and provides the information in the simplest and most understandable form.

b. Project managers have the capability of changing specifications before the official start date.

c. The project manager is in charge of furnishing specifications until such time as the project gets underway.

d. The project manager must give the engineers the revised specifications before the project starts.

d
“The evaluator noted several shortcomings” is written in the active voice.

Select one:

True

False

true
In business communication, it is best to use words that are low in connotative meaning.

Select one:

True

False

TRUE
“The qualification of the runner in the race took one hour” is an example of a sentence with a camouflaged verb.

Select one:

True

False

true
“Feb. 10th 2012” is the correct way to type the date in a letter.

Select one:

True

False

false