Chapter 6: Interpersonal Communication Quiz

Turn-requesting
After listening to Porter talk on and on about how hard his communication theory class is, Pepper finds an opening in the conversation and says, “Porter, I have something to say.” Pepper is using a __________ cue.
A) turn-requesting
B) turn-yielding
C) back-channeling
D) turn-denying
True
Effective conversationalists need to be flexible.
A) It occurs between two people who have a relationship.
Which of the following statements is generally true about interpersonal communication?
A) It occurs between two people who have a relationship.
B) It is not contingent on a relationship between the people interacting.
C) It can be synonymous with intrapersonal communication.
D) All of the above.
speaker
Interruptions, in contrast to back-channeling cues, are attempts to take over the role of the
A) listener.
B) speaker.
C) evaluator.
D) message.
business
Generally, which stage of the conversation process includes the substance of the conversation?
A) business
B) feedforward
C) dialogue
D) feedback
True
The closing stage of a conversation usually signals some degree of supportiveness.
A) True
B) False
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B) may cause her coworkers to feel uncomfortable and throw them off guard.
Kimberly has a tendency to omit the opening stage of conversations in her workplace. She tends to just jump into a conversation without any type of greeting. Kimberly’s omission of the greeting
A) is a good example of phatic communication.
B) may cause her coworkers to feel uncomfortable and throw them off guard.
C) probably goes unnoticed.
D) None of these answers.
B) complimenting.
When Aisha says to her best friend, “Where did you get that watch? I love it!” She is
A) praising.
B) complimenting.
C) critiquing.
D) asserting.
B) Dialogic communication involves striving for empathy and mutual understanding.
Which of the following statements is true concerning monologic and dialogic communication?
A) Monologic communication is usually preferable to dialogic communication.
B) Dialogic communication involves striving for empathy and mutual understanding.
C) Monologic communication is preferable in stressful situations.
D) Monologic communication is preferable in non-stressful situations.
B) False
Small talk only happens in person and not in computer-mediated communication.
A) True
B) False
A) True
Turn-requesting cues let the speaker know that you would like to say something and take a turn as speaker.
A) True
B) False
B) False
Turn-maintaining cues do not allow you to communicate your wish to maintain the role of speaker.
A) True
B) False
C) principle of flexibility
This principle of conversations explains the need of varying the conversation depending on the people involved, the topic, and the context:
A) principle of immediacy
B) principle of politeness
C) principle of flexibility
D) principle of dialogue
C) sender and receiver.
In dialogue, each person is both
A) evaluator and sender.
B) receiver and evaluator.
C) sender and receiver.
D) None of the above.
A) apolgozing
Lillian is ___________________ when she expresses her regret and sorrow for what she did to her best friend Mansour and admits the wrong-doing was her fault.
A) apolgozing
B) engaging in other-orientation
C) engaging in problem solving
D) engaging in problem analysis
A) True
Asking a gas station attendant for directions is not considered interpersonal communication.
A) True
B) False
A) minimizing.
When Manny compliments Matthew on his great oral presentation, Matthew replies that, “It was nothing, anyone could have done that.” Matthew’s response to Manny’s compliment is an example of
A) minimizing.
B) accepting.
C) retracting.
D) verbalizing.
C) strangers conversing with each other as they stand in line for tickets to a movie
In which of the following situations would the rules of society most likely govern the interaction?
A) a parent asking children about their homework assignments
B) a friend asking for a ride to school
C) strangers conversing with each other as they stand in line for tickets to a movie
D) co-workers talking over drinks after a hectic workday
A) feedforward
Statements such as, “I’m going to tell you something because I consider you a friend,” and “Please listen to everything I have to say before you respond” are most appropriately made in which stage of conversation?
A) feedforward
B) business
C) opening
D) dialogue
B) False
The fourth step of the conversation, the feedback stage, is the reverse of the opening.
A) True
B) False
C) opening, feedforward, business, feedback, closing
Which of the following sequences accurately depicts the five stages of conversation?
A) feedforward, turn-taking, business, feedback, followup
B) opening, business, feedback, turn-taking, closing
C) opening, feedforward, business, feedback, closing
D) feedforward, feedback, dialogue, turn-taking, followup
B) Justify your behavior by mentioning that everyone does it or that others have done worse
Which of the following is not one of the guidelines for effective apologies?
A) Admit wrongdoing.
B) Justify your behavior by mentioning that everyone does it or that others have done worse.
C) Avoid excuses.
D) Give assurance that it will not happen again.
B) generosity
Caitlyn is always willing to confirm another person’s importance by understanding how important their time is and offering to help them when necessary. Which maxim of the principle of politeness is Caitlyn demonstrating?
A) tact
B) generosity
C) agreement
D) sympathy
B) False
Immediacy does not provide a sense of togetherness, of oneness, between speaker and listener.
A) True
B) False
D) None of the above.
According to our text, which of the following is an appropriate topic for small talk?
A) highly controversial topics
B) topics that will arouse deep emotions
C) All of the above.
D) None of the above.
B) respond to each other according to social roles.
The more impersonal the interaction between people, the more likely they will
A) respond to each other as unique individuals.
B) respond to each other according to social roles.
C) establish conversation rules unique to the interaction.
D) begin self-disclosing quickly.
C) turn-denying
Robert is not prepared for the discussion in history class this morning. Every time the history instructor asks the class a question, Robert looks down and avoids eye contact with the instructor. Robert is displaying __________ cues.
A) turn-yielding
B) turn-requesting
C) turn-denying
D) turn-maintaining
A) True
The most common nonverbal greeting, especially in business, is the handshake.
A) True
B) False
A) True
Dialogic communication is communication in which people exhibit respect and concern for one another.
A) True
B) False
A) True
Back-channeling cues are used to communicate various types of information back to the speaker.
A) True
B) False
A) True
Both speakers and listeners may offer turn-taking cues in conversations.
A) True
B) False
B) turn-yielding
Artemis and Diana are engaged in a conversation about global warming. After speaking at length about the importance of the issue, Artemis says to Diana, “You think this is important, right?” Artemis has used a __________ cue.
A) turn-maintaining
B) turn-yielding
C) speaker prompt
D) turn-requesting