Chapter 1: Intro to Organizational Behavior

What type of problems do managers describe most often?
What are the two factors that are strongly related to overall work satisfaction?
Relationships among co-workers and supervisors
Create a flow chart describing how managers with good interpersonal skills lead to superior financial performance.
Managers with good interpersonal skills–>Work place is more pleasant–>Easier to higher and keep quality people–>Good reputation built at company–>generation of superior financial performance
Define Organizational Behavior
Organization behavior: field of study that investigates the impact individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization’s effectiveness.
What does OB study?
3 determinants of behavior:
1. Individuals
2. Group
3. Structure
How does OB link the 3 determinants of behavior together?
OB applies the knowledge gained about individuals, groups, and the effect of the structure on behavior in order to make organizations work more effectively
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What is a generalized definition of OB?
The study of what people do in an organization and how their behavior affects the organizations performance, with an emphasis on behavior as related to concerns such as jobs, work, absenteeism, employment turnover, productivity, human performance, and management.
How many core concepts does OB cover?
Name the 8 core concepts OB covers
1. Motivation
2. Leader behavior and power
3. Interpersonal communication
4. Group structure and processes
5. Attitude development and perception
6. Change processes
7. Conflict and Negotiation
8. Work Design
Using the systematic approach, what is the underlying assumption?
Behavior is not random
Why are fundamental consistencies important?
Fundamental consistencies allow predictability
Define: systematic study
Looking at relationships, attempting to attribute causes and effects, and basing conclusions on scientific evidence (data gathered under controlled conditions and measured and interpreted in a reasonably rigorous manner).
Define: Evidence based management
Complements systematic study by basing managerial decisions on the best available scientific evidence
Are most management decisions made “on the fly” or based on evidence based management?
“On the fly”
Define: Intuition
“Gut feelings” about what makes others (and ourselves) “tick”
T/F: If we make all decisions with intuition/gut instinct, we’re likely working with incomplete information
T/F: OB is an applied behavioral science built on contributions from a number of behavioral disciplines, mainly psychology and social psychology, sociology, and anthropology.
Fill in the blank: _____________’s contributions have been mainly at the individual or micro level of analysis, whereas the other disciplines have contributed to our understanding of macro concepts such as group processes and organization
Define: Psychology
Seeks to measure, explain, sometimes change the behavior or humans and other animals
T/F: Several social science disciplines contribute to OB, but none are more important than sociology
False. None are more important than PSYCHOLOGY
Which behavioral sciences contribute to the individual unit of analysis?
Which behavioral sciences contribute to the group unit of analysis?
Social psychology, Sociology, Anthropology
Which behavioral sciences contribute to the organization system unit of analysis?
Sociology and Anthropology
Define: Social psychology
Branch of psychology that blends concepts from both psychology and sociology to focus on people’s influence on one another
What is one major study area in social psychology?
How is change studied in social psychology?
Studied to see how to implement change and how to reduce barriers to its acceptance
T/F: Social psychologists contribute to measuring, understanding, and changing attitudes, identifying communication patterns, and building trust.
T/F: Social psychologists have not made important contributions to our study of group behavior, power, and conflict.
False, social psychologists have made many important contributions to our study of group behavior, power, and conflict.
Define: Sociology
Studies people in relation to their social environment or culture
How have sociologists contributed to OB through their study of group behavior in organizations?
Research on formal and complex organizations.

Sociologists have studied organizational culture, formal organization theory and structure, organizational technology, communications, power, and conflict.

Define: Anthropology
Study of societies to learn about human beings and their activities
When anthropologists study cultures and environments, what has their research helped us to understand?
It has helped us to understand the fundamental values, attitudes, and behavior between people in different countries and within different organizations.
T/F: Most of our current understanding of organizational culture, organizational environments, and differences among national cultures is the result of the work of anthropologists or those using their methodology.
Due to the fact that people behave differently, OB concepts must reflect _______ conditions
Situational/contingency conditions
T/F: The science of OB was developed by applying general concepts to a particular situation, person or group.
How many critical issues were mentioned in the book that managers are currently confronted with?
List the 13 critical issues
1. Responding to economic pressures
2. Responding to globalization
3. Increased foreign assignments
4. Working with people from different cultures
5. Overseeing movement of jobs to countries with low cost labor
6. Managing work force diversity
7. Improving customer service
8. Improving People Skills
9. Stimulating Innovation and change
10. Coping with temporariness
11. Working in networked organizations
12. Helping employees balance work-life conflicts
13. Improving ethical behavior
Define: Workforce diversity
Acknowledges a workforce of women and men; many racial and ethnic groups; individuals with a variety of physical or psychological abilities, and people who differ in age and sexual orientation

Workforce diversity addresses differences among people within the same country

Define: Ethical dilemma/choice
Situation in which someone is required to identify right and wrong
Managers need to develop their interpersonal, or people, skills to be effective in their jobs. Organizational behavior investigates the impact that individuals, groups, and structure have on behavior within an organization, and it applies that knowledge to make organizations work more effectively. Specifically, OB focuses on how to improve productivity, reduce absenteeism, turnover, and deviant workplace behavior, and increase organizational citizenship behavior and job satisfaction. Here are a few specific implications for managers:

1. Some generalizations provide valid insights into human behavior, but many are erroneous. Organizational behavior uses systematic study to improve predictions of behavior over intuition alone.

2. Because people are different, we need to look at OB in a contingency framework, using situational variables to explain cause and effect relationships.

3. Organizational behavior offers specific insights to improve a manager’s people skills

4. It helps managers to see the value of workforce diversity and practices that may need to be changed in different countries.

5. It can improve quality and employee productivity by showing managers how to empower their people, design and implement change programs, improve customer service, and help employees balance work-life conflicts.

6. It can help managers cope in a world of temporariness and learn how to stimulate innovation

7. OB can guide managers in creating an ethically healthy work climate.