Analysis of Credit Department of Dhaka Bank Limited

1 Internship Report on “Analysis of Credit Department of Dhaka Bank Limited” Executive Summary This report is based on the Credit Analysis of Dhaka Bank Limited (DBL). Internship program is the pre-requisite for the graduation in BBA. Classroom discussion alone cannot make a student perfect in handling the real business situation; therefore, it is an opportunity for the students to know about the real life situation through this program. A report has to be built for the university and organization requirement. The topic of the report is “Credit Analysis of Dhaka Bank Limited”.

The main purpose of the report becomes very clear from the topic of the report. The report discusses about the different credit facilities, approval process, monitoring and performance. This report is broadly categorized in six different parts. At First there is prefatory where I describe the banking sector and Bangladesh’s economy along with introduction, objective, scope, limitation and methodology.. The main objectives of the report are identifying the credit approval and monitoring and their overall performance in the last few years.

Part one narrates the company profile including Dhaka Bank’s history, their vision, mission and strategy, products and services, activities and performances. Part 2 describes the different aspects of my job at DBL Uttara. Part three forces on the literatures behind banking credit. It includes services of banking sector, different loan categories, and credit analysis, loan review and handling default loans. It also describes in details about the procedure of sanctioning credit, loan documentation, and execution, stamping witness and other legal formalities.

It also describes the issuance of different bank guarantees. Findings and analysis of the information are in Part five of the report. It includes outstanding, recovery, and classified loan ratios. Difference between the outstanding and the classified loans in different sectors over the last four years are also analyzed. It also includes the summery of findings. Findings of the report say about the prior and neglected sectors of the credit facilities. It also contains the outstanding, recovery and classified loan status in different sectors over the past few years.

The last part ends with competitive analysis, SWOT Analysis, recommendations and conclusions. History of Banking Bangladesh inherited its banking structure from the British regime and had 49 banks and other financial institutions before the Partition of India in 1947. The Dhaka Bank established in 1806 was the first commercial bank in the Bangladesh region of British India. Bengal Bank, the first British-Patronized modern bank established in India in 1784, had opened its two branches in 1873 in Sirajganj and Chittagong of Bangladesh region.

Later in 1862, the Bengal Bank Purchased the Dhaka Bank and opened its first branch in Dhaka in the same year by reconstituting and merging the Dhaka Bank. Thereafter, another branch of Bengal Bank was opened in Chandpur in 1900. A number of other branches of Bengal Bank were opened in this region and some branches had been closed in Course of time. There were six other branches of Bengal Bank in operation in the territory of Bangladesh until the Partition of British-India in 1947 and these branches were at Chittagong (1906), Mymensing (1922), Rangpur (1923), Chandpur (1924), and Narayanganj (1926).

Following the emergence of Pakistan in 1947, Stat Bank of Pakistan, the Central Bank of the country, came into being in July 1948. Later, the National bank of Pakistan, a strong commercial bank was set up in 1949. In all, 36 scheduled commercial banks were in operation in the whole Pakistan until 1971. Pakistanis owned most of these banks and only three of them namely, National Bank of Pakistan, Habib Bank Ltd. and the Australasia Bank Ltd, had one

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branch of each in East Pakistan in 1949. During 1950-58, there other Pakistani-owned banks, Premier Bank Ltd. , Bank of Bhowalpur Ltd. nd Muslim Commercial Bank, had Opened their branch in East Pakistan. Four Pakistan-owned banks, the United Bank Ltd. , Union Bank Ltd. , Standard Bank Ltd. and the commerce Bank Ltd. Conducted banking business in the Province during 1959-1965. But all of them Had their headquarters in west Pakistan. East Pakistan had only two banks Owned by local business groups white headquarters in Dhaka. These were the Eastern Mercantile Bank Ltd. (Presently Pubali Bank Ltd. ) and Eastern Banking Corporation Ltd. (Presently Uttara Bank Ltd. ) established in 1959 and 1965 respectively. 9

In the beginning of 1971, there were 1130 branches of 12 banks in operation in East Pakistan. The foundation of independent banking system in Bangladesh was laid through the establishment of the Bangladesh Bank in 1972 by the Presidential Order No. 127of 1972 (which took effect on 16th December,1971). Through the Order, the eastern branch of the former State Bank of Pakistan at Dhaka was renamed as the Bangladesh Bank as a full-fledged office of the central bank of Bangladesh and the entire undertaking of the State Bank of Pakistan in, and in relation to Bangladesh has been delivered to the Bank.

Bangladesh Bank has been entrusted whit all of the traditional central banking functions including the sole responsibilities of issuing currency, Keeping the reserves, formulating and managing the monetary and credit policy, regulating the banking system, stabilizing domestic and external monetary value, preserving the par value of Bangladesh Taka, fostering economic growth and development and the development of the country’s market. The Bangladesh Banks (Nationalization) Order enacted in 1972 nationalized all banks except foreign ones.

Six nationalized banks were formed through merging the existing banks of the period. The rate of growth and development of banking sector in the country was extremely slow until 1983 when the government allowed to establish private banks and started denationalization process: initially, the Uttara Bank in the same year and thereafter, the Pubali Bank, and the Rupali Bank in 1986. Growth pattern of banks during the period 1973-1983. Economic history shows that development has started everywhere with the banking system and its contribution towards financial development of a country is the highest in the initial stage.

Schumpeter (1933) regarded the banking system as one of the two main agents (other being entrepreneurship) in the whole process of development. Keynes also emphasized the role of banking services in the process of economic development of a country, while SHE was addressing the House of Lords regarding International and 10 Monetary System (quoted in Sharma 1985). Moreover Alexander Gerashchenko (1962) in his popularly known “Gerschenkron’s Hypothesis” explained the banking system as the key role player at certain stage of the industrialization process. Modern banking system plays a vital role for a nation’s economic development.

Over the last few years the banking world has been undergoing a lot of changes due to deregulation, technological innovations, globalization etc. These changes in the banking system also brought revolutionary changes in a country’s economy. Present world is changing rapidly to face the challenge of competitive free market economy. It is well recognized that there is an urgent need for better, qualified management and better-trained staff in the dynamic global financial market. Bangladesh is no exceptions of this trend. Banking Sector in Bangladesh is facing challenges from different angles though its prospect is bright in the future.

History of Private Banks in Bangladesh There were no domestic private commercial banks in Bangladesh until 1982; When the Arab-Bangladesh Bank Ltd. commenced private commercial banking in the country. Five more commercial banks came up in 1983 and initiated a moderate growth in banking financial institutions. Despite slow growth in number of individual lbanks, there had been a relatively higher growth of branches of nationalized commercial banks (NCBs) during 1973-83. There number had increased from 1512 in 1973-74 to4603 in 1982-83.

Financial sector reforms to strengthen the regulatory and supervisory framework for banks made headway in 2006 although at a slower than expected pace. Overall health of the banking system showed improvement since 2002 as the gross Non-performing Loans (NPL) declined from 28 percent to 14 percent while net NPL (less Provision) reduced to 8 percent from 21 percent. This led significant improvement in the profitability ratios. Although the Private Commercial Banks (PCB) NPL ratio registered a record low of 6 percent, the four Nationalized Commercial Banks (NCB) position are still weak and showed very high NPL at 25 percent.

The NCBs have large capital shortfalls with a risk- 11 weighted capital asset ratio of just 0. 5 percent (June 2006) as against the required 9 percent. For the PCBs risk-weighted capital asset ratio stood at 10 percent. Bangladesh Bank issued a good number of prudential guidelines during the year 2006 and the first quarter of 2007 which among others relate to: • rationalization of prudential norms for loan classification and provisioning, • policy for rescheduling of loans, • designing and enforcing an “integrated credit risk grading manual”, • credit rating of the banks, and Revisions to the make-up of Tier-2 capital. Besides, recent decision of the Government to corporative the remaining three NCBs along with the initiative to sale the Rupali Bank are bound to usher in changes in the banking sector competitiveness aspect. Bangladesh Bank has also taken up the task of implementing the Basel II capital accord. Further, the recent enactment of the Micro-credit Regulatory Authority Act (MRAA) for the regulation of the Micro Finance Institutions (MFI) has been a major development in the year 2006.

Since 1998 CAMEL rating of banks gradually improved and in 2006 Bangladesh Bank updated this rating model by incorporating the market risk and the new Model is known as CAMELS. Modern banks play an important part in promoting economic development of a country. Banks provide necessary funds for executing various programs underway in the process of economic development. They collect savings of large masses of people scattered through out the country, which in the absence of banks would have remained idle and unproductive.

These scattered amounts are collected, pooled together and made available to commerce and industry for meeting the requirements. Economy of Bangladesh is in the group of world’s most underdeveloped economics. One of the reasons may be its underdeveloped banking system. Government as well as different international organizations have also identified that underdeveloped banking system causes some obstacles to the process of economic development. So they have highly recommended for 12 reforming financial sector.

Since, 1990, Bangladesh government has taken a lot of financial sector reform measurements for making financial sector as well as banking sector more transparent formulation and implementation of these reform activities has also been participated by different international organization like world Bank, IMF etc. Current Structure of Banks in Bangladesh Bangladesh Bank (BB) has been working as the central bank since the country’s independence. Its prime jobs include issuing of currency, maintaining foreign exchange reserve and providing transaction facilities of all public monetary matters.

BB is also responsible for planning the government’s monetary policy and implementing it thereby. The BB has a governing body comprising of nine members with the Governor as its chief. Apart from the head office in Dhaka, it has nine more branches, of which two in Dhaka and one each in Chittagong, Rajshahi, Khulna, Bogra, Sylhet, Rangpur and Barisal. Following is the country’s banking system as on 29th April, 2010 Nationalised Commercial Banks (NCBs) Name 1. Sonali Bank 2. Janata Bank 3. Agrani Bank 4. Rupali Bank Local Private Commercial Banks (PCBs) 1. Pubali Bank 2. Uttara Bank 3. National Bank Ltd. 4.

The City Bank Ltd. 5. United Commercial Bank Ltd. 6. Arab Bangladesh Bank Ltd. 7. IFIC Bank Ltd. 8. Islami bank Bangladesh Ltd. 9. Al Baraka Bank Bangladesh Ltd. 10. Eastern Bank Ltd. 13 11. National Credit & Commerce Bank Ltd. 12. Prime Bank Ltd. 13. South East Bank Ltd. 14. Dhaka Bank Ltd. 15. Al-Arafah Islami Bank Ltd. 16. Social Investment Bank Ltd. 17. Dutch-Bangla Bank Ltd. 18. Mercantile Bank Ltd. 19. Standard Bank Ltd. 20. One Bank Ltd. 21. EXIM Bank 22. Bangladesh Commerce Bank Ltd. 23. Mutual Trust Bank Ltd. 24. First Security Bank Ltd. 25. The Premier Bank Ltd. 26. Bank Asia Ltd. 27. The Trust Bank Ltd. 28.

Shah Jalal Bank Limited (Based on Islamic Shariah) Foreign Banks 1. American Express Bank 2. Standard Chartered Grindlays Bank 3. Habib Bank Ltd. 4. State Bank Of India 5. Credit Agricole Indosuez (The Bank) 6. National Bank of Pakistan 7. Muslim Commercial Bank Ltd. 8. City Bank NA 9. Hanvit Bank Ltd. 10. HSBC Ltd. 11. Shamil Islami Bank Of Bahrain EC 12. Standard Chartered Bank Development Banks 1. Bangladesh Krishi Bank 2. RajshahiKrishiUnnayan Bank 3. Bangladesh Shilpa Bank 4. Bangladesh Shilpa Rin Sangstha 5. Bank of Small Industries & Commerce Bangladesh Ltd. 14 Other 1. Ansar VDP Unnayan Bank 2. Bangladesh Samabai Bank Ltd. (BSBL) . Grameen Bank 4. Karmasansthan Bank Bangladesh Economy 2009 As the world is getting out of the impact of the global financial meltdown, the investors of our Bangladesh would also feel encouraged to initiate new ventures. Moreover, our main export industry, i. e. RMG and Textile sector also managed to absorb the shock of the global financial crisis and it had a 6% growth in loans and advances in 2009 and expects this figure to rise in 2010. Real GDP growth attained in 2009 is estimated by BBS at 5. 9% against 6. 2% growth of 2008, subsequently revised downward as the global downturn started impacting export growth and investment momentum.

Agriculture sectors performed strongly. But growth in industry and Services weakened mainly due to weakening of export demand. Banking Sector 2009 The banking sector especially the private sector banks made significant progress and growth in terms of significant market share of deposits and advances through improved customer service, introduction of new products and switching over to online banking keeping pace with the globalization process. The 30 banks in the private sector posted a 24% in operating profits in 2009 over the previous year.

Bangladesh Bank has been playing an important role for bringing out discipline and dynamism in the banking sector of the country. Due to stringent supervision and control exercised by the central bank, there had been a continuous progress in the reduction of percentage of classified loans in the banking sector with the recovery of default loans. 15 Introduction The purpose of this study is to find and analyze the Credit facilities (its outstanding, recovery, classified loans etc), approval and monitoring process of Dhaka Bank Limited, Local office.

It will also include the performance of credit facilities in recent years. Find out different credit facilities that Dhaka Bank is providing for their customers. Also to give an idea about the securities behind the loan facilities and issuing different bank guarantees. Objectives The objectives of this report are: • To identify the credit approval, their securities and monitoring process of Dhaka Bank Limited • Identify the lending activities at DBL • To identify the recovery rates of the loans in different sectors in last 4 years and have a comparison among them. Scope

The scope of this report is the Head office and Uttara Branch of DBL and their operations throughout the country. The report also touches the banking industry and its trends and competitors of DBL. Methodology I have used mainly secondary data sources for this report. But primary data has been collected in the form of interviews with various employees especially ATM Obaidullah (Credit In-charge). 16 The interviews were based on informal discussion. I asked questions based on the discussion and he shared relevant information. He discussed different strategies relating to strengths, weaknesses, opportunities and threats.

He also talked about the banking sector in Bangladesh and the banking policies set forth by Bangladesh Bank. But mostly he shared information about credit appraisal at DBL. I used the following sources for information: • Dhaka Bank Annual Report 2009 • Their website • Their regular circulars • Bangladesh Bank Credit Policy • Office files • Working papers Limitations Some limitations of the report are: • Time span – 3 months was not very sufficient for a report of this magnitude • Less time to work on as I came back from office at 9 pm. Lack of electricity – affected my work as well as my morale to do work • Hesitance to share all types of information on the part of the Bank • Lack of availability of sufficient data Part 1 Organization Overview 1. 1 Overview of Dhaka Bank Limited Bangladesh economy has been experiencing a rapid growth since the ’90s. Industrial and agricultural development, international trade, inflow of expatriate Bangladeshi workers’ remittance, local and foreign investments in construction, communication, power, food processing and service enterprises ushered in an era of economic activities.

Urbanization and lifestyle changes concurrent with the economic development created a demand for banking products and services to support the new initiatives as well as to channelize consumer investments in a profitable manner. A group of highly acclaimed businessmen of the country grouped together to responded to this need and established Dhaka Bank Limited in the year 1995. The Bank was incorporated as a public limited company under the Companies Act. 1994. The Bank started its commercial operation on July 05, 1995 with an authorized capital of Tk. ,000 million and paid up capital of Tk. 100 million. The paid up capital of the Bank stood at Tk 1,547,402,300 as on December 31, 2007. The total equity (capital and reserves) of the Bank as on December 31, 2007 stood at Tk 3,125,688,713. The Bank has 41 branches and 1 Business Center including 2 Offshore Banking Units across the country and a wide network of correspondents all over the world. The Bank has plans to open more branches in the current fiscal year to expand the network.

The Bank has a total number of 50 branches and 1 Off Shore Banking Unit at DEPZ Savar Dhaka, 7 SME Service Centers, 1 Klosk (Business Center) and 1 Central Processing Centre as of March 2010. and plans to open more by the end of 2010 to expand its network. The Bank offers the full range of banking and investment services for personal and corporate customers, backed by the latest technology and a team of highly motivated officers and staff. The Bank has launched Online Banking services (i-Banking), joined a countrywide shared ATM network and has introduced a co-branded credit card.

A process is also underway to provide e-business facility to the bank’s clientele through Online and Home banking solutions. 19 1. 2 Organizational Overview of Dhaka Bank Limited, Uttara Branch Dhaka Bank Limited Uttara Branch started on 31st Decenmber, 1999. The First Branch Manager Back the was Kazi Mamun-or Rashid. It was originally situated in Sector 4 of Uttara but later moved to a more strategic location in Sector 1 in Jashimuddin Road which was very visible to people entering Uttara and also it had a lot of potential customers surrounding that area.

Any other information about history was unobtainable as all the employees has changed since then. Dhaka Bank Ltd. is the preferred choice in banking for friendly and personalized services, cutting edge technology, tailored solutions for business needs, global reach in trade and commerce and high yield on investments. 1. 3 Mission of the Dhaka Bank Limited “To be the premier financial institution in the country providing high quality products and services backed by latest technology and a team of highly motivated personnel to deliver Excellence in Banking. ” Vision of the Dhaka Bank Limited At Dhaka Bank, we draw our inspiration from the distant stars. Our team is committed to assure a standard that makes every banking transaction a pleasurable experience. Our endeavor is to offer you razor sharp sparkle through accuracy, reliability, timely delivery, cutting edge technology, and tailored solution for business needs, global reach in trade and commerce and high yield on your investments. ” “Our people, products and processes are aligned to meet the demand of our discerning customers. Our goal is to achieve a distinction like the luminaries in the sky.

Our prime objective is to deliver a quality that demonstrates a true reflection of our vision – Excellence in Banking. ” 20 1. 4 Values of the Dhaka Bank Limited: • Customer Focus. • Integrity and Honesty • Quality • Teamwork. • Respect for the Individual • Responsible Citizenship • Transparency and Accountability • Environmentally Conscious • High Morale 1. 5 Visions for 2010 They expect higher groth of business in 2010. The growth will presumably generate from the diversified corporate sector, personal banking, money market operations, structured financing, Visa debit and pre paid card, ATM network and Export oriented initiatives.

New innovative products like Capital Market, Bundled Savings Account, Refurbished Home Loan etc has been introduced to increase profitability. Strategies Objectives of DBL: • Their objectives are to conduct transparent and high quality business operation based on market mechanism within the legal and social framewaork. • Their greatest concerns are to provide their customers continually efficient, innovative and high quality products with excellent delivery system. • Their motto is to generate profit with qualitative business as a sustainable ever-growing organization and enhance fair returns to the shareholders 1 • Establish DBL as one of the top five successful Private Commercial Banks by 2010 • Be committed to the community as a corporate citizen and contribute towards the progress of the nation • Build a strong deposit base • Introduce new products & services and upgrade existing products & services at comparatively low cost in order to assure quick respond to the changing demands in the market • Promote the well being of the employees and raise their morale • Strengthen corporate identity and values Fullfillment of their responsibility to the government by paying taxes and abiding by other rules • Bring the entire system under a very advanced IT platform • Socialize and present the bank to the community as a corporate partner • Encouraging and motivating the new entrepreneurs to establish industries and business in line with development of national economy. • Enhancing savings tendency of the people by offering attractive and lucrative new savings scheme. • Financing the foreign trade of the country both Export and Import. Enhancing the mobilization of savings both from urban and rural area. The prime objective of DBL is to deliver a quality that demonstrates a true reflection of their vision-Excellence in Banking. Improve the quality of lone and services, and diversify the sources of revenue. ?Focus on Current, Savings & Short Term Deposit Accounts to reverse the ratio (26:74) with Fixed Deposit Receipt. ?Take immediate action required to reverse the rise of Cost of Fund. ?Increase fee based income: increase volume & fee of Letter of Credit & Guarantee, increase export and exchange earnings. Reduce operating cost by at least 20%. 22 1. 6 Corporate Social Responsibility Dhaka Bank is committed to their corporate responsibility toward the community. They allocate 2% of their tax profit for CSR practices each year. They have also taken numerous initiatives towards social welfare and community development. They also donated- ? Anti-Drug Campaign in Chittagong ?Donation to Prime Minister’s Relief Fund for bereaved family members of the Army Officers during the recent carnage at BDR Head Quarter, Peelkhana, Dhaka on March 10, 2009 of taka 25 Lac. Donaton to Prime Minister’s Relief Fund for bereaved family members of the Army Officers during the recent carnage at BDR Head Quarter, Peelkhana, Dhaka on April 1, 2009 of taka 9. 60 Lac. ?Donation to BIRDEM Hospital in 2009 of taka 24 Lac. ?Donation to Center for Women Health Hospital in 2009 of taka 24 Lac. ?Contribution to Bangladesh Tennis Federation (BTF) as sponsorship of 23rd Bangladesh International Junior Tennis Championships 2009 of taka 5 Lac. ?Financial assistance for Shahidbagh Jame Mosque, Dhaka of taka 50 Lac. ?Financial assistance for Kapasatia Jame Mosque, Hossainpur, Kishoreganj of taka 20 Lac. Donation to Bangladesh Hockey Federation for sponsorship of Jawharlal Nehru Cup Hockey Tournament of taka 10 Lac. ?Donation for the Aila Cyclone Victims of taka 10 Lac. ?Donate 2 unit of Ambulances to be used by the Highway Police of taka 48. 86 Lac. ?Donation to the Players and Officials of National Hockey Team for winning 3rd AHP Cup Tournament held in Singapore of taka 2 Lac. ?Donation to Bangladesh Athletic Federation Sponsorship of 25th National Junior Athletic Championships 2009 of taka 8 Lac. ?Sponsorship of Air Ticket an international player to participate in International Chess Tournament to be held in Hungary of taka 0. 0 Lac. 23 ?Donation to Bangladesh Olympic Association for sponsorshipof BOA Sports Development Lottery 2009 of taka 10 Lac. 1. 7 Corporate Information: Name of the Company: Dhaka Bank Limited Legal Form: A public limited company incorporated in Bangladesh on April 06, 1995 under the Companies Act 1994 and listed in Dhaka Stock Exchange Limited and Chittagong Stock Exchange Limited Date of Commencement: July 05, 1995 Registered Office: Biman Bhaban (1st Floor) 100 Motijheel C/A Dhaka – 1000, Bangladesh Telephone: +880 2 9554514 Telefax: +880 2 9556584, 9571013, 9565011

SWIFT Code: DHBLBDDH E-Mail: [email protected] com. bd Web Page: www. dhakabankltd. com Auditors: ACNABIN Chartered Accountants Tax Consultant: Howlader, Yunus & Co. Chartered Accountants Managing Director: Khondker Fazle Rashid From February 24, 2009 Company Secretary: Arham Masudul Huq 24 1. 8 Departments of DBL Dhaka Bank maintains the jobs in a proper and organized considering their interrelationship that are allocated in a particular department to control the system effectively. Different departments of DBL are as follows: Human Resources Division

Dhaka Bank Limited recognizes that a productive and motivated work force is a prerequisite to leadership with its customers, its shareholders and in the market it serves. Dhaka bank treats every employee with dignity and respect in a supportive environment of trust and openness where people of different backgrounds can reach their full potential. The bank’s human resources policy emphasize on providing job satisfaction, growth opportunities, and due recognition of superior performance. A good working environment reflects and promotes a high level of loyalty and commitment from the employees.

Realizing this Dhaka Bank limited has placed the utmost importance on continuous development of its human resources, identify the strength and weakness of the employee to assess the individual training needs, they are sent for training for self-development. To orient, enhance the banking knowledge of the employees Dhaka Bank Training Institute (DBTI) organizes both in-house and external training. The major responsibilities of HR are as follows: • Employee recruitment • Posting • Transfer • Increment • Established yearly performance bonus • Provident fund • Confirmation • Training 5 • Travel policy • Telephone policy Personal banking Division The personal banking department deals with the consumer credit schemes such as the personal loan, car loan, education loan, tax loan, personal secured loan that are tailored to meet the demand of individual customers. The manager of DBL credit who approves and administers all the activities heads this department. The approval officer mainly rejects or approves the credit requests. After being checked by the approval officer, the credit requests go to the processing officer for further processing of the application.

Treasury Division Their main job is to take decisions regarding purchase and sell of foreign Currency. The purpose of Treasury’s operations is to utilize the funds effectively and arrange funds at a lowest possible rate of interest, through maintaining effective relationship with other banks and following the Government rules and foreign exchange regulations Computer and Information Technology Division This department gives the software and hardware supports to different departments of the bank. As Dhaka Bank is engaged in online banking, the role of IT is very crucial for the bank.

This department is the most active department of DBL where employees always stand by to solve any problems in the system. The managers and executives of IT division work continuously to develop the total IT system of DBL so that it can be operated with ease, accuracy, and speed. Since its journey as commercial Bank in 1995 Dhaka Bank Limited has been laying great emphasis on the use of improved technology. It has gone to online operation system since 2003. The main softwares that DBL uses are: • Flexcube • DBCube • SWIFT Manager • Word • Excel • El Dorado • Dhaka Bank Server • Nikash • UNIX Western Union • Dhaka Bank Foreign Trade Credit Division The borrowing capacity provided to an individual by the banking system, in the form of credit or a loan. The total bank credit the individual has is the sum of the borrowing capacity each lender bank provides to the individual. Credit Policy Committee is composed of the managing director, the general manager, the Chief Risk Officer and the assistant general manager responsible for credits. Committee meets every other week, evaluates the banks overall lending portfolio and determines principles and policies regarding portfolio management.

Operation Division This is an integral and vital part of the bank. The services department ensures smooth operation and functioning within and between all the departments of DBL. It also provides continuous support to the core banking activities of DBL. The Manager of Services heads the department who formulates and manages various critical issues of the services function of DBL. He is followed by a group of executives who are the heads of various subsidiary divisions that operate within the services department. The Services Department is considered as the backbone of all other departments. 27 Card Division

DBL is the first domestic commercial bank in Bangladesh to introduce Visa Electronic and Visa Credit Card at the same time. DBL is also the only bank in Bangladesh to introduce Visa ATM Acquirer along with POS Acquire, which opened the opportunity for all the Visa Cardholders (domestic and international) to use the ATMs. Finance & Accounts Division This is considered as the most powerful department of DBL. It keeps tracks of each and every transaction made within DBL Bangladesh. It is headed by Manager of FCD who ensures that all the transactions are made according to rules and regulation of DBL group.

Violation of such rules can bring serious consequences for the lawbreaker. The functions of FCD are briefly discussed below along with an organ gram of the department. Audit & Risk Management Division The Risk Management Division is responsible for measuring risks that the Bank might face in the course of its operations, developing corporate risk management policies and ensuring that risks remain within the limits in which the Bank prefers to bear such risks in line with its own strategic targets and risk appetite.

The primary goal of risk management is to provide capital to businesses in line with their risks (economic capital), maximize risk-adjusted return and increase the added value. The risk management function consists of Market Risk, Credit Risk and Operational Risk Management Units. Bank Risk Committee, Asset-Liability Committee (ALCO), Credit Policy Committee, and Operational Risk Management Committee are the other risk management bodies. 28 Risk Management Unit During the 3rd quarter of the year 2009 the Management of the Bank has set up a Separate Risk Management Unit (RMU) in line with Bangladeshi Bank directives.

The RMU functions under direct supervision of the Managing Director, who is assigned by the Deputy Managing Director ( Risk Management). The Risk Management Unit supervises and monitors independently and consistently the management of following Main Risks: 1. Credit Risk 2. Asset- Liability Risk 3. Foreign Exchange Risk 4. Internal Control & Compliance 5. Anti Money Laundering 6. Information and Communication Technology 7. Balance Sheet Risk 8. Operational Risk 9. Market Risk 10. Liquidity Risk 11. Reputational Risk 12. Insurance Risk 3. Sustainability Risk The main purpose for establishing the RMU is to prevent the Bank from taking too much risk and build up a Capital Adequacy, which is more risk sensitive. The RMU tends to take necessary measures and find out strategy against financial crisis, unusual market condition, and different investment vulnerabilities. 1. 9 Organizational Structure of Dhaka Bank Ltd There are four different wings to consist the organizational structure of DBL. They are: • Board Directors • Executive Committee • Audit Committee 29 Management Committee See Appendix A for detailed information 1. 10 Organizational Hierarchy Managing Director Deputy Managing Director Senior Executive Vice President Executive Vice President Senior Vice President Vice President Senior Asst. Vice President First Assistant Vice President Assistant Vice President Senior Principal Officer Principal Officer Senior Officer Officer Probationary Officer Junior Officer Asst. Officer/Asst. Cash Officer Trainee Asst. Officer/Trainee Asst. Cash Officer Telephone Operator Trainee Telephone Operator

Products and Services of DBL 1. 12 Products of DBL Different banking products and services are being offered exclusively to the Non Government Organizations and international projects in Bangladesh and its staff, both local and expatriate, based in Bangladesh. With the assistance of the Marketing Team, who have prior experience of serving diplomatic missions with other multinational banks, the Bank has tailored a list of products to address the NGO / International Organization’s unique banking requirements in Bangladesh.

Dhaka Bank Limited is committed to developing and delivering to the corporate relationships total banking solutions while ensuring a level of service that exceeds customer expectations. 1) Retail Banking:- In 2001 DBL. introduced its personal banking program responding to the market demand for a complete range of modern banking products & services. Last year they introduced a new product called Savings bundles Product. Designed exclusively for the salaried executives, Excel Account offers a packaged solution to companies and organizations in processing their employees’ salaries and funding employees’ loans.

Retail Banking consists of the following products: Liability Products- • Savings bundled Products • Deposit Pension Scheme • Special Deposit Scheme • Deposit Double Scheme • Gift Cheque 33 Asset Products- • Home Loan • Personal Loan • Vacation Loan • Car Loan • Any Purpose Loan Services- • Internet Banking • SMS Banking • Locker • ATM Card • VISA Credit Card • Utility Bill/Tuition Fee Collection • Letter of Credit • Western Union and other money transfers like Placid, Rupali etc (Note: they do not provideMoneyGram Services) Savings Bundle Product

Dhaka Bank Saving Bundle Product is the first of its kind in Bangladesh. A unique blend of all flexibilities of a current account and provision high interest on daily balance and monthly interest paid savings account in three schemes, namely- • Dhaka Bank Silver Account • Dhaka Bank Gold Account • Dhaka Bank Platinum Account Dhaka Bank Savings Bundle product is another landmark to our commitment – Excellence in Banking 34 Customer will get the following benefits for opening any of the above account • Lifetime annual fee Free ATM card • Lifetime annual fee Free Credit Card 0. 5% less interest on Retail Loan • Free Cheque Book i. e. 50 leaves in Silver Account, 100 leaves in Gold account & 150 leaves in Platinum Account. • Free SMS & Internet Banking Deposit Pension Scheme Dhaka Bank is well poised to be the leading Personal Banking business amongst the local private banks. Bank’s conscious efforts in brand building, introducing and supporting new packaged products, developing PB organization along with non-traditional delivery channels have resulted in good brand awareness amongst its chosen target markets.

Installment based savings schemes are a major category of saving instruments amongst mid to upper middle-income urban population. DPS is an installment based savings scheme (Deposit Pension Scheme) of Dhaka Bank for individual clients. The key differentiators of the product will be – ? Amount of monthly deposit – The scheme offers the clients the flexibility of tailoring the amount of monthly deposit based on his monthly cash flow position. The minimum monthly deposit will be BDT 500. 00 The client will have the option of depositing any amount in multiples of BDT 500. 00 subject to a maximum of Tk 20,000. Flexible tenor of the scheme- The client has flexibility of deciding on the tenor of the scheme in-terms of number of months. However, the minimum tenor would be 48 months and the maximum would be 144 months. ?Flexibility to open any number of DPS Account- A client can open maximum five DPS accounts in client’s name, in his/her spouse’s name or in the name of his/her children or in joint names with any of his/her family members. 35 ?Bonus point – if the client continues the scheme up-to maturity then at maturity, the client will be awarded a bonus 1% on the total deposit amount.

However, to qualify for the bonus point, client may default in paying maximum 2 installments within the tenure of the DPS. ?Premature encashment – if any client closes the deposit account before one year, s/he will not be entitled to any interest. Account running more than a year will be eligible for the prevailing interest offered in the savings account. ?Late payment fee – Clients failing to deposit any installment will pay 5% late payment fee on the deposit installment amount as late payment fee, which will be realized at the time of depositing the next deposit Installment. Payment through Account – Clients will have to open an Account with Dhaka Bank Limited and a standing instruction will be executed for auto-debit to effect the monthly installment. ?OD Facility against DPS – Clients will have the option of taking advance upto 90% of the deposited amount at the time of application. However, to be eligible for the OD facility, the account must be at least 2 years old or the minimum ticket size of the advance will be Tk 20,000. 00. Deposit Double Deposit Double is a time specified deposit scheme for individual clients where the deposited money will be doubled in 6 years.

The key differentiators of the product will be: ? Amount of deposit – The minimum deposit will be BDT 50,000. 00 (either singly or jointly). The client will have the option of depositing any amount in multiples of BDT 10,000 subject to a maximum of Tk 20, 00,000 in a single name and Tk 35, 00,000 in joint name. ?Tenure of the scheme – The tenure of the scheme will be 6 years. ?Premature encashment – If any client chooses to withdraw the deposit before the tenure, then she/he will only be entitled to prevailing interest rate on savings 36 account in addition to the initial deposit.

However, withdrawal of the deposited amount before one year will not earn any interest to the depositor(s). ?OD Facility against Deposit – Clients will have the option of taking advance upto 90% of the initial deposited amount. The lending rate will be tied up with the interest rate offered on the deposit. Product Features Deposited Amount Min Tk 50,000 (singly or jointly) with multiples of Tk 10,000 Max Tk 20,00,000 (in single name) Tk 35,00,000 (in joint name) Initial Deposit date Any day of the month Tenure 6 years ?Govt. Charges – The matured value is subject to taxes and other Govt. evies during the tenure of the deposit. Income Unlimited The management of Dhaka Bank Limited is pleased to launch Special Deposit Scheme, a new liability product on May 04, 2005. ?Product Name- Special Deposit Scheme ?Products Features Deposit Amount In multiples of Tk 50,000 However the minimum deposit will be Tk 1,00,000 (singly or jointly) and the maximum Tk 50,00,000 (singly/Jointly). Interest Due One month after the initial deposit date the interest will be credited to the savings/current account. Tenure 3 Years Monthly income on Tk 100,000 Tk 1,000 subject to 10% Income Tax 37

Rate of Interest 12% (simple) Excel Account Excel Account has been tailored in the manner of having both asset and liability characteristics blended into a single product for salaried individuals employed in any institution. On virtue of this product, prospective clients receive a credit interest based on the credit balance available in the account. The clients will also be required to pay the bank OD interest if the balance of the account becomes overdraft. The tenure of the account will be for 3 years maximum, having renewal facility for every year until the client resigns from the institution.

OD facility is a pre-embedded feature of the Excel Account. An OD limit is given to the account up to the amount of the salary of the individual employed at the institution. For a credit balance this facility provides an interest rate of 4. 5% p. a. based on the daily balance of the account. If in the case, the account is utilized for an OD limit, the debit balance will be subject to a debit interest rate of 16% p. a. Salary Account Dhaka Bank has launched a special package of savings account for employees belonging to institutions with which Dhaka Bank has a corporate agreement.

With this package salaried employees of these institutions enjoy interest on a daily balance. The key features of the Salary Account are: • Interest to be calculated on a daily balance basis • No Periodic Service Charge • ATM Card Facility • Credit Card Facility • On-line Banking Facility • Internet & SMS Banking Facility Smart Plant Smart Plant offers the opportunity to multiply initial cash to 10 times in 6 years. The customer deposits at least Taka 10,000 or multiple of it to avail the opportunity. In single name one can deposit maximum Taka 50, 00,000.

Dhaka Bank shall contribute 4 times of your deposited amount to build up a fund for issuance of Smart Plant. Maturity period of the Smart Plant is 6 years. The total Smart Plant amount (customer’s deposit + Bank Contribution) will double in 6 years. For example; if you deposit Taka 10,000, bank shall contribute Taka 40,000, altogether the Smart Plant amount will be Taka 50,000. On maturity (after 6 years) the Smart Plant amount will be Taka 1, 00,000. You will repay the bank contribution amount in 72 equal installments.

After repayment of all installments the matured value will be credited in your savings account. Gift Cheque Dhaka Bank has recently refurbished its Gift Cheque. The features of the gift cheque are as follows: • Can be encashed at any branch even if the encashing branch is not the issuing branch of the instrument. • Interest will be applicable only if the instrument is encashed after three months from the date of issue in the following manner: 1. No Interest if encashed before three months from the date of issue. 2. 6% if encashed after three months and before twelve months from the date f issue. 3. 7. 25% if encashed after twelve months from the date of issue. • The gift cheque may be encashed using either of the two modes, (a) cash or (b) Fund Transfer. Encashment of gift cheque is not allowed over clearing. • Dhaka Bank Limited issues gift cheques in three denominations of Tk. 100, Tk. 500 and Tk. 1000 39 Personal Loan As part of establishing a personal banking franchise of Dhaka Bank Limited, the bank has successfully launched Personal Loan. The product is a term financing facility to individuals to aid them in their purchases of consumer durables or services.

The facility becomes affordable to the clients as the repayment is done through fixed installment s commonly known as EMI (equal monthly installment) across the facility period. Depending on the size and purpose of the loan, the number of installments varies from 12 to 48 months. Target Market- a. Salaried employees of institutions in the Dhaka, Chittagong and Sylhet markets. b. Professionals who are self employed and have at-least 3 years of independent practice in the area of profession. c. Businessmen who are permanent residents of Dhaka, Chittagong and Sylhet metropolis with at least 3 years of continued operation in the line of business.

Restrictions and client eligibility ?Loans are restricted to Bangladeshi nationals falling in the categories mentioned below The minimum age for any borrower will be 25 years and the maximum age 52 years with a minimum verified Gross Family Monthly Income of BDT 10,000. TLoan amount limits under the program ype of Loan Minimum loan amount Maximum loan amount Personal BDT 25,000 BDT 500,000 Car Loan As part of establishing a personal banking franchise of Dhaka Bank Limited, the bank has successfully launched Car Loan. The product is a term financing facility to individuals to 40 id them in their pursuit of has a car of their dream. The facility becomes affordable to the clients as the repayment is done through fixed installment s commonly known as EMI (equal monthly installment) across the facility period. Depending on the size and purpose of the loan, the number of installments varies from 12 to 60 months. In case of brand new cars the loan tenure will be maximum 72 months. Target Market a. Salaried employees of institutions in the Dhaka, Chittagong and Sylhet markets. b. Professionals who are self employed and have at-least 3 years of independent practice in the area of profession. . Businessmen who are permanent residents of Dhaka, Chittagong and Sylhet metropolis with at least 3 years of continued operation in the line of business. Restrictions and client eligibility ?Loans are restricted to Bangladeshi nationals falling in the categories mentioned below The minimum age for any borrower will be 25 years and the maximum age 52 years with a minimum verified Gross Family Monthly Income of BDT 45,000. TLoan amount limits under the program ype of Loan Minimum loan amount Maximum loan amount Car Not specified Tk 20,00,000 Vacation Loan

As part of establishing a personal banking franchise of Dhaka Bank Limited, the bank has successfully launched Vacation Loan. The product is a term financing facility to individuals to aid them in their pursuit of spending a vacation in the country or abroad. The facility becomes affordable to the clients as the repayment is done through fixed installment s commonly known as EMI (equal monthly installment) across the facility period. Depending on the size and purpose of the loan, the number of installment varies from 12 to 48 months. Target Market a.

Salaried employees of institutions in the Dhaka, Chittagong and Sylhet markets. b. Professionals who are self employed and have at-least 3 years of independent practice in the area of profession. c. Businessmen who are permanent residents of Dhaka, Chittagong and Sylhet metropolis with at least 3 years of continued operation in the line of business. Restrictions and client eligibility ?Loans are restricted to Bangladeshi nationals falling in the categories mentioned below The minimum age for any borrower will be 25 years and the maximum age 52 years with a minimum verified Gross Family Monthly Income of BDT 10,000.

Loan amount limits under the program Type of Loan Minimum loan amount Maximum loan amount Vacation BDT 25,000 BDT 500,000 Home Loan The product is a term financing facility to individuals to aid them in their purchases of apartment or house or construction of house. The facility will become affordable to the clients as the repayment is done through fixed installment as commonly known as EMI (equal monthly installment) across the facility period. Depending on the size of the loan, the maximum period of the loan would be 180 months (15 years). Target Market The target market for Home Loan will be mainly focused in Dhaka and Chittagong .

However, strong recommendation from branches operating in other areas will also be facilitated with the major concentration on the following category – • Salaried employees of institutions with minimum 3 years continuous service • Self-employed Professionals who are self employed and have at-least 5 years of independent practice in the area of profession. (Example: Doctors, Dentists, Engineers, Chartered Accountants, Architects who are members of their professional institutes. ) • Businessmen who are permanent residents of Dhaka, Narayangonj, Chittagong and Sylhet with at least 5 years of continued operation in the line of business.

Restrictions and client eligibility 1. Loans are restricted to Bangladeshi nationals falling in the categories mentioned below: The minimum age for any borrower will be 21 years with a maximum age 50 years (at the time of application). The minimum verified Gross Family Monthly Income of the applicant should be BDT40,000. The family income will include only the income of the applicant and spouse. 2. The maximum permitted Equal Monthly Installment (EMI) paid by the borrower should be no more than the 33% of the Family Monthly Disposable Income (FMDI) of the borrower per month. 3.

In calculating FMDI, we propose to use the following industry standard formula: Proven income of obligor PLUS proven income of spouse (if the spouse is working) LESS current monthly loan obligations (if any), other monthly fixed obligations (rent, children’s education, monthly food expenses, etc). Loan amount limits under the program Minimum loan amount Maximum loan amount BDT 500,000 BDT 3,500,000 4. The maximum loan tenor for different amount of loan is proposed to be as following Loan Amount 5 lac to less tan 10 lac 10 Lac to 35 lac Max Tenure 5 yrs 10-15yrs (negotiable)* . * The tenor will be decided at the discretion of the management. Any Purpose Loan Any Purpose Loan is a term financing facility to individuals to meet their immediate requirements. The facility becomes affordable to the clients as the repayment is done through fixed installments commonly known as EMI (Equal Monthly Installment) across the facility period. Depending on the size and purpose of the loan, the number of installments varies from 12 to 48 months. This facility is available for Salaried Employees, Self Employed / Professionals or Businessmen.

Loans are restricted to Bangladeshi Nationals within 21 years to 57 years age limit with a minimum verified Gross Family Monthly Income of BDT 10,000. The amount of loan may vary from BDT 25,000 to 5,00,000 depending on the applicants requirement and repayment capability. 2) Corporate Banking Corporate Banking business was performed fairly well in 2002 despite a sluggish credit demand in the market. This year priority has been given to expand business in low risk sectors. Besides we have designed a comprehensive risk management system to monitor and control our asset quality.

Letter of Credit, Guarantee, Import & Export Finance, Syndicate Loan, Project Financing, Leasing, Working Capital Financing etc. all are Corporate Banking Products. Securitization of Assets A powerful and effective means of generating funds for a certain category of institutions, Securitization of Assets is still in its infancy in The need however for such a service is great and there is a lot of support from multilateral financial institutions, such as the World Bank and the Asian Development Bank, for such activities to be developed further in this country. 44

Dhaka Bank intends to take up this challenge and play a significant role in ensuring that Securitization of Assets becomes a normal part of the range of financial instruments available for organizations who can count on a steady, but piecemeal, flow of revenue and want to translate this stream into cash resources with which to carry out further lending activities to new customers. Some practical issues still need to be settled such as those concerning pricing, or the legal framework, but it is expected that, as Dhaka Bank and other institutions pursue more such securitization activities these will be resolved. Finance & Advisory Services

Given the needs of its large and varied base of corporate clients Dhaka Bank will be positioning itself to provide investment banking advisory services. These could cover a whole spectrum of activities such as Guidance on means of raising finance from the local Stock markets, Mergers and Acquisitions, Valuations, Reconstructions of Distressed companies and other expert knowledge based advice. By this means Dhaka Bank hopes to play the role of strategic counselor to blue-chip Bangladesh companies and then move from the level of advice to possible implementation of solutions to complex financing problems that may arise from time to time.

Syndication of Fund There has been a surge in the number of syndication deals closed in the last few years. 2004 was an exceptionally good year for syndicated deals for the local commercial banks also for the foreign banks. The total number of syndications in 2004 exceeded 10 totaling over Tk. 10 billion. This rise in the number of syndications can be primarily attributed to the prudential lending guidelines of the Bangladesh Bank. A commercial bank may provide funded facilities up to a maximum of 25% of its equity.

Due to this reason, projects with sizeable costs need to approach more than one bank for their debt requirements and therefore the demand for syndications exist. Credit risk diversification has led many international companies to introduce credit derivatives that are actively 45 being traded. Securitization of assets is one such credit risk derivative that allows financial institutions to diversify their portfolios. At Dhaka Bank Limited, the Syndications and Structured Finance unit was setup on October 30, 2004. This unit successfully closed two syndicated deals in the first and second quarters of 2004.

The Syndications and Structured Finance team as a business unit soon followed up by closing another deal totaling Tk 2. 10 billion for a large local corporate. The year (2004) being the first full year of operation for the team ended on a high note as we were able to close three syndicated deals as the Lead Bank, two deals as the Co-Arranger and several other deals as a participant. 1. 13 Services of DBL The Bank offers the full range of banking and investment services for personal and corporate customers, backed by the latest technology and a team of highly motivated officers and staff.

The Bank has launched Online Banking service, joined a countrywide shared ATM network and has introduced a co-branded credit card. Dhaka Bank Limited offers various types service. Those are: • Corporate Banking • Personal Banking • Islamic Banking • Capital Market Services • SME • ATM Card Services • Credit Card Services • Locker Services Corporate Banking Providing a tailored solution is the essence of our Corporate Banking services. Dhaka Bank recognizes that corporate customers’ needs variation from one to another and a customized solution is critical for the success of their business.

Dhaka Bank offers a full range of tailored advisory, financing and operational services to its corporate client groups combining trade, treasury, investment and transactional banking activities in one package. Whether it is project finance, term loan, import or export deal, a working capital requirement or a forward cover for a foreign currency transaction, our Corporate Banking Managers will offer you the right solution. You will find top-class skills and in-depth knowledge of market trends in our corporate Banking specialists, speedy approvals and efficient processing fully satisfying your requirements – altogether a rewarding experience.

Loan Syndication DBL participates in a number of loan syndication arrangements involving foreign investment has been highly acclaimed. The projects that they have handled as the lead arranger or co-arranger with other banks and financial institutions include production and export oriented ventures in power generation, cement production, food processing and a large undertaking in leisure and amusement Floating of Public Issues The Bank assists companies to underwrite public issues. Dhaka Bank has successfully participated in a number of issues. Personal Banking

Amongst Private Sector bank’s, Dhaka Bank has already made its mark in the personal banking segment. The promotions like “Baishakhi Offer”, a strategic tie up with Electra International Limited, distributor of Samsung brand products, and “Freeze the Summer Campaign” a strategic tie-up with Esquire Electronics Limited, distributor of Sharp/General Brand electrical appliances saw Dhaka Bank to experience more than a reasonable growth on the personal banking business in 2008. Islamic Banking Dhaka Bank Limited offers Shariah based Islamic Banking Services to its clients.

The bank opened its First Islamic Banking Branch on July 02, 2003 at Motijheel Commercial Area, Dhaka. The second Islamic Banking branch of the bank commenced its operation at Agrabad Commercial Area, Chittagong on May 22, 2004. Dhaka Bank Limited is a provider of on line banking services and any of its clients may avail Islamic Banking services through any of the branches of the bank across the country. Dhaka Bank Islamic Banking Branches offer fully Shariah based, Interest free, Profit-Loss Sharing Banking Services. Dhaka Bank Shariah Council is closely monitoring its activities.

Besides, Dhaka Bank is an active member of Islamic Banking Consultative Forum, Dhaka and Central Shariah Board of Bangladesh. Capital Market Services Capital Market Operation besides investment in Treasury Bills, Prize Bonds and other Government Securities constitute the investment basket of Dhaka Bank Limited. Interest rate cut on bank deposits and government savings instruments has contributed to significant surge on the stock markets in the second half of 2004, which creates opportunities for the Bank in terms of capital market operations.

The Bank is a member of Dhaka Stock Exchange Limited and Chittagong Stock Exchange Limited. 48 ATM Card Services ?Cash Withdrawals – up to Tk. 1 Lac per day ?Utility payments – T, Mobile phones, DESA, etc. ?Multi-account access ?Fund Transfers ?Mini Statements ?PIN change Credit Card Services Dhaka Bank Limited brings you Your Everyday Credit Card in the shortest possible time. We recognize that you need your card every day. That is why we have developed processes to guarantee delivery of your card in just 7 days when you apply for a fully sec ured card; for an unsecured card it will be ready in just 10 days.

Locker Services A client could use the locker facility of Dhaka Bank Limited and thus have the option of covering your valuables against any unfortunate incident. DBL offer security to our locker service as afforded to the Bank’s own property at a very competitive price. Online Banking Services Dhaka Bank Limited introduces Net Banking and intends to maintain the lead with enhanced facilities through this media. Client can get access to real time account information through the Internet. Transfer money from his/her account, utility bill payment and more. Through on–Line Banking Services, clients can deposit to and 49 ithdraw from his/her account held with a particular branch up to a limit of Tk: 10,000. 00 through any branch of Dhaka Bank Limited Internet Banking Services Through Internet banking the client can access the account to view and print the balance account statement for last 20 (twenty) transactions. 1. 14 Other Products and Services Global Trade Services (GTS) Global Trade Services (GTS), Head Office consists of two units- Financial Institutions or FI and Remittance Unit. FI arranges correspondent banking network, credit lines and other facilities required for 15 Authorized Dealer (AD) branches and one Offshore Banking unit of DBL.

With a vast network (320+) of correspondents throughout the globe, Dhaka Bank Limited is one of the banks in Bangladesh enjoying credit line facility from International Finance Corporation (IFC) under it’s Global Trade Finance Facilitation Program (GTFP) for conformation of the L/Cs issued by itself. Dhaka Bank Ltd. provides the following services: • Import Letter of credits • Export Letter of credits, negotiation & documentary collection • Local guarantees against counter guarantees Small and Medium Enterprises Dhaka Bank has come forward to extend its services towards Micro and Small & Medium Enterprises.

Since inception, the Dhaka Bank has held socio-economic development in high esteem and was among the first to recognize the potentials of SMEs. Recognizing the SME segment’s value additions and employment generation capabilities quite early, the Bank has pioneered SME financing in Bangladesh in 2003, focusing on 50 stimulating the manufacturing sector and actively promoting trading and service businesses. It should be noted that there are products not mentioned here like special service, different types of the same product. I learned that during my internship there.

How will the customer know about these products? They would have to discuss with the CSO or the Branch Manage. Part 2 My Job at DBL My internship at Dhaka Bank Limited started on January 17th, 2010 and it ended on April 20th, 2010. During these 3 months I was assigned at the Uttara Branch. I had a lot of fun, but more importantly I finally understood working by actually being there. This practical orientatin is necessary for the development and preparation of a person in the job world. The things that I have learned at Dhaka Bank are: • Meaning of responsibility Necessity of commitment • Punctuality and regularity is very important • Ability to interact with different sorts of people Dhaka Bank has a prepared internship program for internees. Although it is rarely followed, it served as a guide for me. I was rotated across all 4 different department in the past 3 months. 2. 1 The Nature of the jobs and my Specific Responsibilities The first week I was in the Cash Department. Banks don’t usually put interns in this department but I was lucky to see firsthand what happens behind the counter.

I did not have much responsibility in that department as I was not to mess with their hectic and hasty transactions, but they eventually did give me some work. My responsibilities in this department were just to assist them in any small way possible. I learned the following from this department: • Counting money in various ways • Use the counting machine • Use the photocopy machine • Counting the vouchers 53 • Checking the individual EOD (End of day Journal report) of each cashier • Learn about Flexcube – the software used to verify all forms of deposits and withdrawals. Learned to become more free among the other employees • Learned about the Money Laundering Act Although these activities were small, they helped me understand the nature of the work. Then I was assigned to GB (General Banking). I spent the next 5 weeks here. It was very arduous, but very fruitful. I was under Mehreen Islam (AVP), who was very intellectually intriguing. I had a wide variety of responsibilities at GB: • Bringing out the cheque books for the customers, verifying them, receiving them from the courier. • Writing and later on printing pay orders Sometimes I did the FD (Fixed Deposits) and DPS (Deposit Pension Scheme), but it was under strict supervision. • Counting the voucher of GB • Finding the FD, DPS and old account opening forms • Opening account for ne

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